Management, People, and Organization Changes Report

This report examines the significant changes that have occurred in organizations and job roles over the past decade, focusing on the shifts in the business environment. It discusses the increased emphasis on customer satisfaction, the adoption of hi-tech technology, and the rise in legal obligations. The report analyzes how these changes have impacted the role and required skills of managers, highlighting the need for transformational leadership, emotional intelligence, and an all-rounder approach to manage diverse aspects of the business, including corporate social responsibility and environmental sustainability. The report concludes by emphasizing the importance of adaptability for both organizations and managers to thrive in the dynamic environment.

Running Head: Management, People and Organization
Management, People and Organization

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Contents
Introduction.................................................................................................................................................1
Changes in organizations and jobs in past 10 years.....................................................................................1
Impact of change on manager’s job and skills.............................................................................................2
Conclusion...................................................................................................................................................3
References...................................................................................................................................................4

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Introduction
Change is the only constant aspect which is present in the environment rest all the features keep
on changing. Similarly, the job description, people description and the organization have adopted
a major change in them from past 10 years (Jackson 2016). The below mentioned task talks
about all such changes and its impact on the skills and job of a manager.
Changes in organizations and jobs in past 10 years
The fact should be noted that in earlier times there were less competition and difficulties present
in the environment due to which organizations easily existed without facing the emergency to
change the internal environment. But now it has become the need of the organizations present in
the environment to make changes according to the fluctuation external environment. Further, the
ways in which changes are initiated are discussed below:
 Increased focus on customer satisfaction: Customer has now become the king pin of
the market, all organizations focus on satisfying the needs and requirements of the
customer so as to attain competitive advantage in the target market. In earlier times, the
organizations only focused on the work which they provide, even they provide the
products and services which they want to provide to the customers in the market. And
the customer cannot demand for additional services as well (Solomon, et. al., 2014). But
now with the emerging changes in the external market customers have started gaining
more attention. Thus, growth customer focus is one way which has changed the market
conditions.
 Adoption of hi-tech technology: Workplace technology is also changing slowly which
is impacting the jobs and skills of people in the current environment. Not only new
products are entering in the environment but they are also replacing the old and
inefficient ones. Further technology is also being used in the internal environment of an
organization. An organization that does not adopt upcoming technologies fails to sustain
their activities in the competitive market. Taking an example of Blackberry Company,
being placed in the IT sector also they did not used adequate technology in their business
operations due to which customer replaced them from other competitive products in the

Management, People and Organization 3
market (Drucker 2017). For instance, social media has become an important tool for
organizations to progressively increase their sales.
 Increment in legal obligations: With the process of increase in workforce diversity, it
has emerged as a need for the governments to ensure that all the activities prevailing in
the environment do not harm the interest of any person or organization. Many laws and
regulations are made that ensure that initiate proper hiring, termination and workplace
management laws in the environment. These activities are initiated to protect the interest
of stakeholders of the company (Knoke 2018). Like, in the case of Uber Inc. where the
company stated that the drivers are their drive partners not the employees which created
a dispute in the organization. Thus different laws are implemented to protect the interest
of the customers and employees in an organization.
Impact of change on manager’s job and skills
The below mentioned are the impact of above mentioned activities on the job and skills of a
manager:
 With the increase in customer focus, it has emerged as the duty of the manager to analyze
the internal operations that they are initiated according to the expectation of the customer.
The job of a manager has become diversified now they need to focus on all the operations
initiated in the organization so as to complete their target successfully. Transformational
leadership skills are mainly required by the mangers of organizations now days to
successfully motivate the employees (Moran 2017). This type of leadership trait is also
required to adopt new and efficient technology prevailing in the external environment.
 Apart from that, the managers now days need to use the quality of emotional intelligence
so as to motivate the employees successfully and to make them work for the organization.
They also need to become all-rounder in the job so that they can easily focus on the
production process along with the compliance of legal obligation. As it has become
important to initiate the corporate social responsibility, so the mangers now days need to
focus on environmental sustainability as well (Church, and Burke 2017).

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Conclusion
Thus, in the limelight of above mentioned events, it should be noted that it has become important
for organizations and managers to change according to the changing environment. The manger of
an organization needs to improve their skills and diversify their work areas to successfully
complete the objectives of an organization.

Management, People and Organization 5
References
Church, A.H. and Burke, W.W., 2017. Four trends shaping the future of organizations and
organization development. OD Practitioner, 49(3), pp.14-22.
Drucker, P., 2017. The age of discontinuity: Guidelines to our changing society. Routledge.
Jackson, D., 2016. Dynamic organisations: the challenge of change. Springer.
Knoke, D., 2018. Changing organizations: Business networks in the new political economy.
Routledge.
Moran, G., 2017. 7 Skills Managers Will Need In 2025 [online]. Available from <
https://www.fastcompany.com/40451582/7-skills-managers-will-need-in-2025> Accessed on 23
March 2018.
Solomon, M.R., Dahl, D.W., White, K., Zaichkowsky, J.L. and Polegato, R., 2014. Consumer
behavior: Buying, having, and being (Vol. 10). Pearson.