Organization Problem Solving Strategies

0Running Head: ORGANIZATION PROBLEM SOLVING STRATEGIES
ORGANIZATION PROBLEM SOLVING STRATEGIES
Name of the Student
Name of the University
Author Note
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1ORGANIZATION PROBLEM SOLVING STRATEGIES
“Solving problems and making decisions ILM Assignment”
Name: FAWAZ
Position: System Maintenance Control Supervisor
Company: Bahrain Air Navigation Services Company (BANS)
Bahrain International Airport
Kingdom of Bahrain
Email: [e-mail]
Background:
My name is Fawaz. I work for Bahrain Air Navigation Services Company (BANS). I have worked with the
company since its establishment in 2016 as the supervisor of the system maintenance controller (SMC) section.
SMC section is located in the Eastern Province of Bahrain. Systems Maintenance Controller (SMC) Section is
one of the sub-divisions located in five regions covering the navigational equipment maintenance around the
Kingdom. System Maintenance Controllers (SMC)are responsible for monitoring the status of all navigational
equipment used by aircrafts to take off, fly and land at airports that under our region responsibility 24l7. SMC

2ORGANIZATION PROBLEM SOLVING STRATEGIES
shalllog and report any navigation equipment failure immediately and accurately by the phone to the Central
Maintenance Controller with all details. The central maintenance controller will then receive the problem
details and immediately instruct the competent engineer to respond to the failure and repair it as soon as
possible without any delay to complete the maintenance or repairing cycle. My SMC section contains of seven
employees called System Maintenance Controllers (SMC). My job description as a section supervisor is to
follow up and monitor System Maintenance Controllers (SMC)daily activities to ensure all their outputs are
accurate and perfect with no mistakes.
The purpose of my company, Bahrain Air Navigation Company (BANS) is to manage the sky professionally, to
secure the lives of passengers. The mission of the company is to provide safe, reliable and cost-effective
services through investing in people, technology and strategic partnership.
Note: I will refer inside the assignment contents for my existing organisation Bahrain Air Navigation
Services name by (BANS) andfor my section System Maintenance Controller by (SMC).
Section 1:
Know how to describe a problem, its nature, scope and impact.
AC1.1
Describe a problem, its nature scope and impact.
The problem is located in my System Maintenance Controller (SMC) section.The problem is many complaints
from the CentralMaintenance Control unit on our sub-maintenance control unit (SMC). The problem is that our
section System Maintenance Controllers (SMC) do not call on time when a navigational equipment malfunction
occurs in our region, but they have a delay in reporting to faults. The malfunction report details provided are
not full or accurate enough. Their English language is weak; it is difficult to understand the malfunction report
details clearly. The result of inefficient reporting is the Central Maintenance control Unit cannot respond
correctly or they may respond wrongly due to not receiving clear or delayed report from (SMC). This may
cause not responding to fix the problem or delay of repair. The scope of the problem lies in failure of

3ORGANIZATION PROBLEM SOLVING STRATEGIES
implementing the required reporting procedures and policies efficiently and correctly by System Maintenance
Controller (SMC). The impact of this problem may affect the safety of the aviation in the region, which is
totally unacceptable. This issue has to be solved before it gets worse.
- SMC staff Names are:
Ahmed
Abdulwahab
Abdullah
Fouzi
Juneri
Ali
Daif
- Solution Hints:
1- No more reporting by phone, New reporting maintenance system was installed. The new system uses
internet to communicate instantly with the Central Maintenance Control Unit. Supervisor can log in to
the system anytime anywhere to monitor SMC activities. The new system has a spilling correction
feature, so no more miss understanding in communication with central maintenance control unit in case
of any failure reporting.
2- To prevent SMC to leave the office many times during the shift to go to the far break room to get some
coffee for example, new break room built inside the SMC office. SMC office renovated and new and
comfortable chairs have been brought to make SMCs more comfortable and happy.
3- Refresher training course has been assigned for SMCs to be taken each year once.
4- SMC procedure has been updated and distributed.
5- One new SMC haired to assist the rest for covering shifts.