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Organizational Behavior - Marriott

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Organizational BehaviorAssignment 1: Organizational culture and workforce motivationLecturer: Dr. Willibeth C. CandolName : Dang Quang AnStudent’s ID: B200048Issue date : 20 November, 20201
ContentsI.Introduction:.............................................................................................................................3II.LO1: Analyse the influence of culture, politics and power on the behaviour of others in anorganisational context......................................................................................................................41.Organizational culture:..........................................................................................................5Definition of organizational culture:..........................................................................................5Application of organizational culture into Marriott Corporation:..............................................82.Organizational politics:..........................................................................................................8Definition of politics to the behavior of individual and team in the organization:....................8Application of organizational politics to Marriott International:.............................................123.Organizational power:.........................................................................................................13Definition of organizational power:.........................................................................................13Application of organizational power of Marriott:....................................................................15III.LO2: Evaluate how to motivate individuals and teams to achieve a goal:...........................151.Motivation theories:............................................................................................................152.Maslow’s hierachies of needs:.............................................................................................153.Expectancy Theories:...........................................................................................................184.Herzberg’s two factors theory:............................................................................................195.Application of Herzberg and Maslow theory on Marriott:...................................................20Maslow hierarchies of needs on Marriott:..............................................................................20.Application of Herzberg theory of Marriott International :....................................................21IV.Conclusion:..........................................................................................................................22V.Reference list:..........................................................................................................................222
I.Introduction:This assignment will argue about the motivation that an employee need to have in theworkplace and the application of the motivational theories that figures out the mostimportant role that a company should have to encourage their workers.Also, the combination of cultural orientation, politics and power contribution will beinvolved as specific explanation for how an organization will derive through possessingproductive employees and teams.3
II.LO1: Analyse the influence of culture, politics and power on the behaviour ofothers in an organisational context.Introductionof Marriott International:Topping the list of the top 10 largest hotel chains today, Marriott International is amultinational hotel group founded in 1927 operating in more than 110 countries. InVietnam, the Marriott brand is present in Hanoi and Phu Quoc, Ho Chi Minh City.Marriott is a business that is more about people than services, and "if you treat youremployees well, they will be more than happy to serve your guests with care." And thiswould a praise to their customers as a success.By step-by-step to get their aims at providing first-rate service to the potential customers,this has brought officially the number of hotels owned by this group to 5,700; with 1.1million rooms. Marriott also owns 18 famous hotel brands.4
1.1. The $ 13 billion deal between the Marriott Hotel and Starwood Hotels and ResortsWorldwidehttps://bota.vn/chang-duong-di-den-thanh-cong-cua-tap-doan-khach-san-jw-marriot-p2/1.Organizational culture:Definition of organizational culture:Organizational culture is an energy field that determines how to think, act and observe theworld around them. Culture is influential and intangible. Corporate culture is creatednaturally, each time people share a purpose, a culture is created. Culture is formedautomatically based on the combination of thoughts, energies, and perspectives ofeveryone in the group. The team can be a family, a project team, or a company.The culture of an organization is shown through 3 levels:- Tangible objects: workplace layout and decoration, physical icons, employee clothing,working conditions and environment.- The declared values: are reflected in the communication style and behavior of theemployees in the organization, through the business philosophy of the business, leadershipstyle.-Assumptions: those are the default values. When the declared valuesare tested throughthe actual operation of the business, accepted by the employees, they will be maintainedover time and gradually become the default values. These default valuesare often difficultto change and greatly affect the working style and behavior of employees in theorganization.5
Signs of a great company culture:Hiring the right peopleHaving a cultural ambassadorSetting goalsPositive feedbackRewarding successOffering pratical perksTrusting staffBeing flexibleEncouraging open communicationHaving an open earHosting social eventsCreating a fun workplacea. The first level : (Artifacts)6
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