Organizational Behavior and Leadership in Tesco: Motivation Issues and Alternatives

This paper analyzes the organizational behavior issue in Tesco related to motivation and the challenges faced by the company. It discusses Maslow hierarchy of needs motivational theory and suggests alternatives like training, employee engagement, and proper communication channels. Recommendations include a reward policy, positive culture, and feedback policy.

Organization behavior and leadership

Organization behavior and leadership
Table of Contents
Introduction......................................................................................................................................1
Organizational issue.........................................................................................................................1
Challenges due to lack of motivation of the employees..................................................................2
Maslow hierarchy of needs motivational theory.............................................................................2
Alternatives......................................................................................................................................4
Training........................................................................................................................................4
Employee engagement.................................................................................................................4
Proper channel of communication...............................................................................................4
Recommendations............................................................................................................................5
Conclusion.......................................................................................................................................5
References........................................................................................................................................6
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Organization behavior and leadership
Introduction
In this paper the focus will be given on analyzing the organizational behavior issue in
Tesco. It has been seen that in Tesco, the organizational issues which is identified is related to
motivation. Motivation is one of the aspects that should be there in the workplace so that it can
be easy to boost the overall efficiency of the employees in the workplace. So, in this paper the
discussion will be made on the organizational issue and also the discussion will be made on the
challenges faced by the company when there is lack of motivation in the workplace. In the last
phase of the report, various alternatives will be considered and also recommendations will be
given that help to boost the overall motivation level of the employees in the workplace.
Organizational issue
In Tesco, the organizational issue which is identified is related with motivation. It has
been seen that Tesco faced with the issue related to motivating the young Staff and it is
important to minimize the issue prevailing in the market so that positivity can be boosted in the
workplace. Lorana Bryson is the person who focuses on the overall apprenticeship of the
company and on the A scheme and he admitted that the employees who have the age of 17 to 24
are least motivated. It has been noticed in the workplace that the company has the issue related
to motivation and they have to teach the managers to manage the generation Y as they require
more care to feel motivated (Tesco, 2018). So, it is important to boost the motivation level of the
employees so that they can give their best towards the overall operations of the company. If
Motivation is not there in the workplace then it affects the overall productivity level of the
company in the competitive market. Productivity is one of the aspects which are impacted due to
lack of motivation in Tesco.
There are approximately 20,000 employees in the workplace who are of the age17 to 24.
So, to achieve success in the market it is important for the company to focus on considering the
theories and programs through which it can be easy to motivate the employees in the workplace.
Also, through motivation it can be easy to offer a valuable career path to the young people which
can guide them to maintain their efficiency in the competitive market. It can be seen that in
Tesco, the employees are not motivated towards the work which is affecting the working pattern
of the employees (Tesco, 2018).
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Organization behavior and leadership
Challenges due to lack of motivation of the employees
One of the major challenges related to lack of motivation which arise in the workplace is
related with productivity. It can be stated that employees are not able to boost the overall
productivity due to lack of motivation which directly affect the profit of the company. It can be
stated that workplace conflict is the challenge which is faced by the top management in the
workplace. Due to lack of motivation the employees do not cooperate with each other and this
impact the overall working pattern of the employees (Buble, Juras and Matić, 2014).
Due to lack of motivation the gossips and constant complaints to human resources
enhances which can also impact the environment of the company. It is necessary to focus on
managing the conflict by the employees in the workplace by motivating them so that they can
give their best towards the work. The next challenge which can arise due to lack of motivation is
lack of confidence of the employees. The employees will not be interested towards the work for
long time and also they will be unwilling to enhance their professional skills (Reeve, 2014). The
problem can be related with addressing the overall corporate objectives with the employees. In
this it can be seen that if people are not confident towards work then it will be difficult to
consider the positive outcome (Herzberg, 2017). These are the challenges faced by the company
due to lack of motivation in the workplace.
Maslow hierarchy of needs motivational theory
It has been seen that to motivate the employees the company should consider the
motivational theory in which it can be easy to boost the overall efficiency of the employees in
the workplace. It is important for the company to focus on considering the needs of employees
by considering the Maslow hierarchy of needs as it can help in satisfying the needs of the
employees. If the needs of the employees are satisfied then it can be easy to boost the motivation
level of the employees in the workplace (Poch & Martin, 2015).
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Organization behavior and leadership
Source: (Tesco, 2018).
It is necessary for the company to focus on Maslow hierarchy of needs theory, so in this
there are five stages which are important to be considered. In Maslow hierarchy of needs the
first stage is related with physiological need which emphasizes on considering the biological
needs that should be present in the human survival. In this the focus is given on the basic needs
that should be considered so that employees can feel happy and satisfied (Leary & Baumeister,
2017).
In the next stage of this theory which is love and belongingness need it is important to
motivate the employees. This is also considered as the essential aspect that can boost the
satisfaction level of the employees towards their work. This factor emphasizes on trust and
friendship that should be there so that employees can be motivated in the workplace. In Tesco,
the company should emphasize on creating positive workplace so that employees can coordinate
with each other and also it will boost the positivity within the employees (Lepper & Greene,
2015).
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Organization behavior and leadership
(Source: Tesco, 2018).
Esteem need is one of the aspects that focus on maintaining the overall activities of the
company. This stage emphasizes on the basic needs of employees related to dignity, rewards and
mastery. It is important to for the workers to be respected in the workplace so that they feel good
in working with the company. It has been seen that if respect is not given to the workers then it
can negatively impact the overall activities in the workplace. Therefore, it is necessary to
emphasize on maintaining the overall respect and reputation of the workers as it helps to enhance
the motivation and boost the confidence of the employees in the workplace. It is one of the
effective techniques that can assist the company to achieve the set goals (Chen, 2014).
Self-actualization is the last step in the overall process of Maslow hierarchy of needs
theory. In this it is important to motivate the employees in relation to the set target of the
company. The focus is also given on the personal growth of the workers and it is necessary for
the workers to help in company in achieving the goals. The overall focus of the employees is on
enhancing their experience towards the activities and also to motivate the employees to give their
best towards the goals. With the help of this it can be simple to maintain the problem in relation
to job satisfaction (Costa, Ntoumanis and Bartholomew, 2015).
So, it can be stated that motivation should be there in the employees so that they can
manage the overall activities with efficiency and dedication. It is necessary for the company to
boost the level of satisfaction of the workers so that employees can give their best towards the
operations as it can help in maintaining the image of the company. In Tesco, the employees are
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Organization behavior and leadership
not motivated due to which the top management has to face the issue in relation to managing the
overall activities. It is necessary for Tesco to emphasize on Maslow hierarchy of needs theory so
that it can be easy for the employees to be efficient towards work and also it will boost the
confidence level in relation to the assigned activities to the employees (Miner, 2015).
Alternatives
There are various alternatives that should be considered by the company so that
motivation level of the employees can be boosted.
Training
The first alternative is related to training which should be considered by the company so
that people can feel motivated and happy. It can be stated that if training is given to the
employees then their knowledge and skills will be boosted (Haff & Triplett, 2015).
When skills of the employees are enhanced then then their confidence level also enhances
which can lead to the increase in the overall level of motivation. Training is necessary for the
employees as it can help the employees to feel motivated and happy in the workplace (Bompa &
Buzzichelli, 2018).
Employee engagement
It is also one of the effective strategies that should be considered by the management. The
management should give chance to the employees to participate in the decision making process
of company. If employees engage themselves towards the activities of the company then they
feel motivated as it helps to boost the positive mindset of the employees towards the overall
activities of the company. It is necessary for the top management to consider the opinion and
views of the employees at the time of making of any decision in the workplace as it helps the
employees to feel good and motivated (Mone & London, 2018).
Proper channel of communication
Also, there should be proper channel of communication so that the employees can share
their thoughts and views with each other. Proper channel of communication simply states that the
employees should have knowledge that to whom they should contact and to whom they should
report as it will help in minimizing the confusion of the employees in the workplace (Pinder,
2014).
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Organization behavior and leadership
These are the alternatives that should be considered by Tesco so that it can be easy to
boost the overall motivation level of the employees in the workplace.
Recommendations
By analyzing the issue related with lack of motivation in Tesco, it is recommended that
there should be proper reward policy in the workplace. If the employees are performing well then
management should reward them so that they feel good and appreciated. Appreciation is one of
the aspects that should be offered by the management to the employees if they are performing
well towards the activities of the company.
To motivate the employees, positivity is also one of the factors that should be there in the
workplace so that employees have positive mindset within the employees can be created. It is
necessary for the employees to create a positive mindset so that motivation can be boosted in the
workplace. Positive culture in the workplace should be maintained as it impacts the employees of
the company in a positive manner. It is also important for the management to give feedback to
the employees in relation to the overall performance. Feedback is also the technique that can help
the employees to consider the right path and also it will motivate the employees to enhance their
efficiency in the workplace. So, employees can be motivated if the management focuses on
giving positive feedback to the employees. Feedback policy in Tesco should be considered so
that employees can feel motivated and can perform their activities with efficiency.
Conclusion
Therefore, by analyzing the various aspects it can be stated that motivation is essential for
the employees as it helps to manage the overall work. Without motivation it has been evaluated
that employees will work but they will not give their best or manage the work with efficiency. It
is important for the management to enhance the level of motivation of the employees in the
workplace as it can help in enhancing the overall profits which can lead to large customer base or
market share in the competitive market. If the company has efficient employees then it can help
them to attain competitive advantage. So, it can be concluded that motivation factor should be
considered by the management by considering the theory of motivation related to Maslow as it
will help to satisfy the needs and wants. If needs and wants of the employees is satisfied then
they will manage their work with efficiency and with dedication.
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Organization behavior and leadership
References
Bompa, T. O., & Buzzichelli, C. (2018). Periodization-: theory and methodology of training.
Human Kinetics.
Buble, M., Juras, A. and Matić, I., (2014). The relationship between managers’ leadership styles
and motivation. Management: journal of contemporary management issues, 19(1), pp.161-
193
Chen, C.A. (2014). Nonprofit managers’ motivational styles: A view beyond the intrinsic-
extrinsic dichotomy. Nonprofit and Voluntary Sector Quarterly, 43(4), pp.737-758.
Costa, S., Ntoumanis, N. and Bartholomew, K.J.( 2015). Predicting the brighter and darker sides
of interpersonal relationships: Does psychological need thwarting matter?. Motivation and
Emotion, 39(1), pp.11-24.
Haff, G. G., & Triplett, N. T. (Eds.). (2015). Essentials of strength training and conditioning 4th
edition. Human kinetics.
Herzberg, F. (2017). Motivation to work. Routledge.
Leary, M. R., & Baumeister, R. F. (2017). The need to belong: Desire for interpersonal
attachments as a fundamental human motivation. In Interpersonal Development (pp. 57-89).
Routledge.
Lepper, M. R., & Greene, D. (Eds.). (2015). The hidden costs of reward: New perspectives on
the psychology of human motivation. Psychology Press.
Miner, J. B. (2015). Organizational behavior 1: Essential theories of motivation and leadership.
Routledge.
Mone, E. M., & London, M. (2018). Employee engagement through effective performance
management: A practical guide for managers. Routledge.
Pinder, C. C. (2014). Work motivation in organizational behavior. Psychology Press.
Poch, R., & Martin, B. (2015). Effects of intrinsic and extrinsic motivation on user-generated
content. Journal of Strategic Marketing, 23(4), 305-317.
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Reeve, J. (2014). Understanding motivation and emotion. John Wiley & Sons.
Tesco.(2018).Motivational theory at practice Tesco: Retrieved from :
https://is.muni.cz/el/1451/podzim2013/np2330/tesco_15_full.pdf
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