Organizational Behavior and Management in Hospitality Industry

Name: NiranjanDimuthu Kumara Kiri Arachchige
Student ID:
Assessment name: Organizational Behavior and Management
Word Count: 1325
Statement of Originality:
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Executive Summary
This report consists of my own experience of work placement in respect of the organization
structure and the allocation of duties with special emphasis on leadership perspective. This report
will feature two broad headings- Background and Critical Analysis. In Background, I have to
highlight the workplace, its ambience, allocation of duties to be performed by me and the
organizational structure to understand the supervisory pattern of the organization to get the job
done smoothly. In Critical Analysis, the report will highlight the features of leadership to be
practiced for smooth operation along with the need of basic skills and the strength to face the
allied challenges. This part will also feature development of leadership skills along with
communication and interpersonal skills for best possible outcome to be produced in the related
job.
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Table of Contents
Background..................................................................................................................................................4
My workplace..........................................................................................................................................4
Outline of placement activities................................................................................................................4
Organizational structure..........................................................................................................................5
Critical Analysis............................................................................................................................................6
Identification of frontline leaders and their roles....................................................................................7
Skills Required.........................................................................................................................................7
Challenges faced......................................................................................................................................7
Selection and development of frontline leaders.....................................................................................8
Role in development and management of team.....................................................................................8
Role of Communication skills...................................................................................................................8
Support to convert from frontline employee to leader...........................................................................8
Conclusion...................................................................................................................................................9
References:................................................................................................................................................10
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