BUS209: What is Organizational Behavior? Assignment 2022

ORGANIZATIONAL
BEHAVIOR
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ORGANIZATIONAL
BEHAVIOR

“Happy workers are more productive workers”
In the present business environment, it is important for the management to emphasize on
keeping their employees happy as it leads to higher productivity. It has been examined that if
employees are satisfied then they give their best towards the assigned activities. But on the other
hand, it is the responsibility of the higher authority to focus on keeping their employees happy.
In this essay, the discussion will be made on the topic “Happy workers are more productive
workers”. The purpose of the essay is to discuss about the relation between happiness and
productivity of employees and also to check that whether happy workers are more productive or
not.
Employees are considered as an asset of the organization so it is important to maximize job
satisfaction as it helps in boosting the performance. The statement “Happy workers are more
productive workers” might be true if emphasis is given on the organizational behaviour concepts
such as job satisfaction and job performance. According to Hoffman and Miller 2013, “Job
satisfaction emphasizes on three factors linked with organizational behaviour such as cognitive,
affective and behavioural and it also determines the satisfaction in relation to human capital
management”. Job satisfaction also relates with the workers who are happy with their job and are
willing to perform to the optimum level (Yang, Jen-Shou, and Hung. 2017,1592). On the other
hand, job performance is linked with the effectiveness and efficiency towards work. If emphasis
is given on the concept of job satisfaction and job performance then it can be stated that these
concepts are interrelated. If employees are satisfied then only, they will perform better towards
the allocated work. In simple words, job satisfaction is also considered as the positive attitude of
employees towards work (Alegre, Mas-Machuca, and Berbegal-Mirabent. 2016, 1393).
Job satisfaction relates with the job performance as it has been examined that a satisfied
workforce will always be efficient and dedicated towards work which will lead to higher
performance. Employees in the workplace are satisfied when they are offered with different
benefits or when their needs and wants are satisfied. Job satisfaction has a direct link with the
happiness of the employees. It is noticed that workers have some expectations which should be
fulfilled as it can assist them in giving their best towards the work given by the higher
management. The expectations such as self-esteem, competitive salaries and benefits, flexible
timing and recognition has an important role in assisting the employees to be satisfied in relation

to the given work. From the employee’s perspective, the good job is the one in which the
employees earn more, have growth opportunity and also in which the company offers socialized
environment (Bani-Melhem, Zeffane, and Albaity 2018,1602). But on the other hand, there are
many cases in which the key value that makes the workers happy is respect which they get from
subordinates and supervisors. There are many researchers who stated that employees are happy
when their higher management is understanding, offers praise and also considers their opinions.
It is also investigated that job satisfaction is usually influenced by the age, qualification and also
environment in which the employees are surrounded. The research on happiness stated that social
relations with colleagues and friends are considered as essential cause of joy and happiness
(Adhikari, Wonseok Choi, and Sah. 2017, 68).
One of the best examples can be of Tesco company. It is analysed that employees in Tesco are
satisfied and happy as company offers various benefits such as maternity pay, retirement savings
plan, annual colleague bonus plan, holiday and sick pay, open plan offices, health and beauty
services and rewards (Tesco 2019).
It observed that to boost the job satisfaction which will lead to higher productivity of its
employees, the company has emphasized on the motivational theory related to “Maslow
hierarchy of needs” as seen in appendices image 1. In relation to the motivational theory
considered by the company, there are five stages on which the company has emphasized as it
satisfies the needs of the employees which assist in boosting the performance towards work. In
this theory, Maslow separated the basic requirements of workers which both result in boosting
the motivational level of workers. He also said that lower end needs are linked with
physiological and safety needs. Moreover, the needs which come under the category of higher-
order are satisfied internally in relation to social, esteem and self-actualization needs (Sherman,
Randall, and Kauanui 2016, 9).
The first stage is psychological need in which the company emphasizes on place of work,
regularly pay and lockers for personal belongingness. The second stage is security needs, in
which Tesco offers pension and sickness schemes. The next stage is social needs in which Tesco
focuses on promoting teamwork by considering the concept of “Steering wheel”. The fourth
stage is self esteem need in which the company focuses on self-respect and on providing 360-
degree feedback. The last stage is self-fulfilment in which there are various personal