THE ORGANIZATIONAL BEHAVIOUR

Running head: ORGANIZATIONAL BEHAVIOUR
ORGANIZATIONAL BEHAVIOUR
Name of the Student
Name of the University
Author Note

1ORGANIZATIONAL BEHAVIOUR
Question 1 – Analyse the current Art’s Food situation in terms of Human Capital.
Answer 1:
Human resources are one of the most important resources of any organization.
Managing human resources is therefore a very critical task performed by organizations.
Personnel management is that section of Human Resource Management where focus is
given on hiring employees and developing them so as to make them more valuable for
the company in the future. Recruiting proper people for the organization is not the end.
After recruiting and selecting the desired people for the organization, it must focus on
their training and development, proper work environment and work culture, adequate
financial and non-financial benefits. The better the work place and incentives being
provided the better will the employee satisfaction and lesser will be the employee
turnover. This will also help in increasing efficiency and productivity of the organizations.
In the given case, Art’s Food human capital condition has been discussed and details
about the work culture and environment has also been mentioned. The case analysis
states that although the educational sectors cater to more than 150 schools, yet the
number of workers allotted for the work in the educational area is just 19 workers.
Moreover the analysis of these workers mentioned in the case study also suggests that
the workforce is not happy with their current situation. The workers are unhappy and
they cannot even share their feedbacks and grievances to the top level as the top level
management is not keen to listen to the problems of the workforce.
Question 1a -What is the position in which the staffs of the Educational Area have
found themselves?
Answer 1a:
As stated in the case study, the staffs are not happy with their present situation in
the company. It is seen that in spite of being a 28 years old company, Art’s Food
Personnel Management system is very weak. Although the company serves more than
150 schools in terms of catering education, yet the structure of the organization is not
great and needs to be reorganized. The management is facing problem to handle
situations in meeting client demands and managing employees, as a result of which

2ORGANIZATIONAL BEHAVIOUR
there is a huge discontent among the employees and the work environment is getting
poor. Stress and lack of recognition has also led to the decrease in efficiency and
productivity. There has been a decrease in the service quality of the staffs. The staffs
continuously face stress and lack of empathy from the administrative heads, more
specifically the directors. In fact Raquel being one of the area directors and
experienced, faces a lot of trouble in managing the bad environment and even she is
not sure about her endurance on the same. The employee pay is also not revised and is
paid below what is being stated in the interview.
Question 1b- Define the causes of how this point has been reached and what
consequences can be derived if you do not intervene.
Answer 1b
The top heads of the organization Josep Font and Roger Art are not interested
about the condition of their staffs. They are only interested in the output. They are very
authoritarian in nature. They have little interest in taking input from group members and
only move by certain specific objectives. The workers also do not have a direct contact
with these top administrations. This leads to a communication gap between the top
management and the lower levels. This also creates a lack of transparency and
miscommunication of the company mission and vision. These directors hardly take any
advice from any of the workers and are only interested in setting up targets and policies
as per their requirements and ideas. This leads to employee dissatisfaction and higher
employee turnover. The workers are frustrated as Roger is not at all interested about
the personal situation of the workers or their motivation. The workers are made to do 10
hours extra per month if they are unable to meet their targets. He even suggests that
the workers should come motivated from home and do tasks with the given resources. If
the workers are unable to complete the work and are not motivated that is none of
Roger’s concern and they must be disregarded for their low performance. If the situation
is not intervened then negative repercussions are going to be formed in the coming
future in the educational area. The lack of support and empathy from the directors
create frustration among the employees thereafter creating degradation in the
productivity and service quality. The leadership style is viewed as very dominating by

3ORGANIZATIONAL BEHAVIOUR
the employees and hence it can create resentment among the workforce. Problem
solving skills are generally not formed in authoritative leadership, as a result of which it
can also hurt the group operation in the future.
Question 1c - Draw up the needs that you think the company requires and which
Management hasn’t detected.
Answer 1c:
Authoritative leadership are generally applicable in those organizations where
urgent decisions are required and where the tasks are very specific and critical. In case
of Art’s Food, this type of leadership will not suffice. The company is at a growth stage
and there is a huge pressure of work as the organizational structure is small for serving
the increasing client base. It is therefore required by the organization to have Strategic
Leadership. Strategic leaders usually focus at the growth opportunities of the
organization and the main operations of the organization. Thus these leaders focus on
the interest of the executives and the employees and ensure that the work condition
remains stable for every people within the organization. The management has not
recognized the problems that the employees are facing. They have not detected that the
decrease in motivation and job satisfaction is leading to decreased productivity. They
are not aware that in order to meet the increasing demand it is necessary for the
organization to maintain the quality of the services otherwise the goodwill of the
organization will be damaged. They have also not noticed the requirement of additional
workforce in order to meet the increasing demand in the educational sector of catering.
Raquel, Anabel, Julia, Enrique and Elizabeth form a very competent and cohesive
working group and this group is totally dissatisfied with the leadership strategy of Roger.
They are willing to leave the organization if the situation does not get better soon. Thus
it is very essential for the management to manage the human capital. The management
must take feedbacks from all the employees and must hear all the grievances of the
employees. The management must not be centralized, rather it must be decentralized
and the employees must be allowed to take part in decision making. This will make the
employees feel belonged to the organization. The company must have a proper
grievance redressal forum so that the employees feel that the administration care for