Organizational Behaviour | Case Study-2

Running head: ORGANIZATIONAL BEHAVIOUR
Organizational Behaviour
Name of the student
Name of the University
Author note

ORGANIZATIONAL BEHAVIOUR1
Table of Contents
Introduction................................................................................................................................2
Description of co-worker...........................................................................................................2
Causes of the poor performance.................................................................................................3
Recommendations......................................................................................................................5
Conclusion..................................................................................................................................5
References..................................................................................................................................7

ORGANIZATIONAL BEHAVIOUR2
Introduction
Organisational behaviour refers to study and the application of the knowledge
regarding the human behaviour in relation to various elements of the organisation like
structure, technology along with the social systems. It helps in studying the people within the
groups that can help a business in operating in the effective manner. It is indicative of human
factor which contributes to productivity of employees and hence it is an important aspect of
an organization. The managers should have the capability of explaining and evaluating the
human behaviour which depends on the knowledge and skill of manager of being able to
handle the people in various kinds of the diverse situations (Buchanan & Huczynski, 2019).
Value system, job design, organizational culture and the emotional intelligence are the causal
agents which helps in the determination of the human behaviour. Job performance refers to
overall expected value from the behaviour of the employees that takes place over a period of
time. Highlands Coffee refers to the coffee shop chain of Vietnam which was established in
the year 1998 (Highlandscoffee.com.vn., 2020). This report discusses about the declining
performance of a worker in Highlands Coffee and the reasons lying behind the deteriorating
performance of employees. The report recommends the measures which can strengthen the
performance of the employee in the company.
Description of co-worker
The co-worker is rude and is being abrupt with the customers which is having a
detrimental effect on the customer service of the coffee shop chain. He makes the frequent
mistakes which is causing additional work for the other workers and it have paved the path
for the unnecessary service failures. The employees refuses to take ownership for problems
which are being created by him which is creation bad reputation for Highlands Coffee. His
behaviour has becoming toxic that is proving to be detrimental for the customers and the co-