Organizational Behavior Report: BBC - Culture, Motivation, and Teams

This report provides an analysis of organizational behavior within the British Broadcasting Corporation (BBC). It explores the organizational culture, examining aspects such as power distance and the impact of past issues. The report applies Handy's cultural model to understand the organizational dynamics and emphasizes the need for unity and strong bonds among employees. It further delves into motivating teams to accomplish goals, discussing various motivational theories like the Hawthorne effect, expectancy theory, and Maslow's hierarchy of needs, and suggests practical strategies to enhance employee motivation, including communication, recognition programs, and flexible work schedules. Finally, the report examines the importance of effective teams, highlighting different team types such as problem-solving, virtual, and project teams, and their roles in improving organizational performance and productivity. The report uses relevant literature and examples to support its analysis, offering insights into improving the organizational behavior within BBC.

ORGANIZATIONAL BEHAVIOUR
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Table of contents
Introduction......................................................................................................................................2
Task 1...............................................................................................................................................2
Analysis of the organizational culture (P1)...................................................................................2
Task 2...............................................................................................................................................4
Motivating team to accomplish goals (P2)......................................................................................4
Task 3...............................................................................................................................................6
Importance of effective team in opposed to ineffective team (P3)..................................................6
Task 4...............................................................................................................................................8
Organizational concepts and theories to improve the productivity and performance of the team
(P4)..................................................................................................................................................8
Conclusion.....................................................................................................................................10
Reference list.................................................................................................................................11
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Introduction
Organizational behaviour is the study of performance and activities of team and individual
employees within the venture of the organization. Here, the learner has chosen BBC to discuss
various aspects of organizational behaviour within the work premises. This study will investigate
the behaviour of the staffs as an individual and the entire team of the organization. This study
will implement different theories that influence the health of the organizational behaviour. BBC
is corporation of British broadcasting that provides 24 hours international news on a regular basis
and is broadcasted in almost the entire world. Therefore, the organization should understand the
organizational behaviour as this would help to run the venture in a efficient way. It is the
interesting and important topic of this modern business world. In addition, the purpose to
maintain the organizational behaviour is to enhance the objectives of the individual and social.
This study will show how OB helps to include more organizational members and minimize
stress. Team effectiveness and coordination in the work are enhanced by improving the
organizational behaviour. This study will give an idea about how to motivate the employees and
the team within the venture of BBC.
Task 1
Analysis of the organizational culture (P1)
Gelfand et al. (2017. p.514) has stated that the organizational culture of BBC can be examined
on the basis five dimensional values. It has been found that the corporation of BBC has low
power distance. There is no planning in their work events and therefore, the time management
was tough for the employees. BBC has undergone various changes and this made difficulties for
the staffs as they were not made aware of the changes that took place in the organization. Smith
has reviewed that many interviews were held on the culture of BBC. Victims at BBC
expressed that there was a sexual conduct at their culture by the previous entertainer where
victims were physically harassed at BBC. Females used to get obsessed and sexually harassed.
Therefore, this created a fear and nervousness in the atmosphere of BBC. This happened as there
unity among the staffs and there is lack of security in the work premises.
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According to Handy’s cultural model, it has been found that organizational culture is categorized
into four parts that are culture of power, culture of role, culture of task and culture of support.
Power of culture helps to motivate the employees to make effective decision on their own. The
role culture enhanced the responsibilities of every department in the organization. Task culture is
another essential component that enables the team to complete a particular task effectively and
support culture helps to inspire the staffs to in the organization. It has been found that if the
organization uses this model then the power and political culture will be enhanced. This model
will help to understand the factors that will make comfortable for the staffs to work in the
organization. This model will help to enhance the work system by improving the security for
female workers within the venture.
Figure 1: Charles Handy’s aspects of organizational culture
(Source: Lindebaum and Jordan, 2014, p.898)
In the opinion of Hogg and Terry, (2014, p.254), there must be unity among the staffs in the
organization as this will help them to fought with any unexpected situation. Smith has expressed
that if the staffs conveyed the failures and the situations at time then the sinner would not be able
to cross the limit. It has been found that this scenario happened due to the lack adequate proofs
and investigation. The culture of BBC needs to develop a strong bond among the team and
individual employees.
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M1
Vasu et al. (2017, p.26) have stated that in the business world of BBC, power, politics and social
are the big issues that control the expansion and growth of the organization. It helps to create the
stability and success of the organization. The effect of power depends on if the staffs develop
positive and negative power to enhance other co-workers in the venture. If the staffs use positive
power then this will increase the productivity of BBC. The higher authority of BBC should give
power to the employees to make decision. They must be giving rewards based on their
performance at work. It has been found that the staffs at BBC do not follow the policies and
procedure and due to this, it has affected in the growth of the organization. The supervisors
should implement strict rules so that they follow the regulations in order to maintain the policies
that will help in the productivity (Nicklin and Spector, 2013, p.1113). The employees must learn
to deal the political aspects of the organization.
Task 2
Motivating team to accomplish goals (P2)
Morgeson et al. (2013, p.805) have commented that different types of motivational theories help
to motivate the employees in the workplace. The managers should involve the motivating factors
such as benefits and salary increment of the employees of BBC so that they get motivated to
work with the organization. The organization needs to work on the hygiene and the motivating
factors in order to develop productive employees. The HRM of BBC must look at the needs of
the workers such as physiological and safety needs. The administration of BBC should provide
adaptable working shifts so that the female workers do not face any problem and can spend time
with their families. According to Hawthorne effects, if the managers of the organization control
and observe the performance of the employees then they will work hard in order to improve the
performance. According to Shin et al. (2017, p.1211), the staffs should be given feedback so that
they can know about their performance status. The organization should show them that they care
for the employees, as this will also motivate them to work sincerely.
It has been seen that the staffs at BBC work for longer hours as they expect rise in their pay.
However, the expectancy theory says that the employees have certain expectation from the
organization and therefore the organization should take care of this. The employees will get
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motivated if they came to know that there are different awards if they work hard for the
organization. The company can set a target and they can offer rewards if the employees are able
to hit those targets that has been set (Spector and Meier, 2014, p.1109). BBC can adopt
democratic style where in all the employees have the authority to present their views in the decision
making process. This is yet another way of facilitating creativity and innovation at the workplace. It has
been observed that leader of BBC has been satiating the employees by providing them with authorities
and responsibilities in decision making process. Application of Maslow motivation theory is also essential
to refer as it allows to meet the key needs of employees in order to have sustainability. By having an
effective consideration of physiological, safety, social, esteem and self-actualization needs the issues can
be resolved properly. In every organization the team and individual have need for their safety during the
work as well in personal life. With an assistance of this, motivation can be promoted among members
more effectively. Self-actualization make employee feel motivated due to get appraised within
organization. It allows to have working in more effective manner as per standards so that goals and
objectives can be accomplished.
M2
BBC needs to identify the factors that create dissatisfaction in the employees. The HRM
department needs to focus on individual employees. They should find out the reasons that will
motivate them to work in the enterprise. The organization must pay all the employees fairly so
that they can get satisfaction. All the employees must get respect, as this will make them feel as
the essential part of the organization. The workers at BBC will work according to the instructions
of their supervisor if their requirements are met by the organization. It has been found that
recently the HR team of BBC has started taking care of the requirements of the employees and
this has created a positive impact in the growth of the organization. The trainer has started
improving the teamwork in the organization and this has enhanced the workforce.
D1
Motivational levels can be improved in the enterprise of BBC by the following ways:
The manager should communicate with the employees on a regular basis. Effective
communication will help the employees of BBC to feel more involved with the work.
The HRM department of BBC can organize recognition programs and allow the employees to
choose their own rewards from the listed items of rewards. This will motivate them to work
efficiently.
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The employees must be allowed to take decision on their behalf. This will increase the
responsibilities and will get more motivation to work hard for the organization.
The work schedule of the enterprise must be flexible so that they can give time to their families.
Zhu et al. (2015, p.613) have mentioned that giving the opportunities to the employees to choose
their desired shift of working will improve the motivation of the employees. Therefore, this must
be included in the venture of BBC to motivate staffs.
Staffs can be given bonus if they work more excluding their mentioned shifts and this must be
paid at an interval of every week. The staffs at BBC will get motivated to give best results if the
rewards are available immediately.
The HR team of BBC should provide training, show them motivational videos, and organize
various programs so that the employees get entertain and refresh them. This will motivate them
to perform better in the workplace.
The energy level of the team and the employees can be enhanced by offering those snacks and
other stuffs in the work premises. In addition, the trainer should make the employees clear about
their job role so that they can understand their job and get interest to work in the organization.
Task 3
Importance of effective team in opposed to ineffective team (P3)
Becker et al. (2016, p.157) have mentioned that different types of team in the workplace helps to
assign the job accordingly. Organization can perform well if there is team effectiveness in the
work premises. Working in a team will enable to assess the perspectives of the individual and
skills to solve the problems in an efficient way. This also enhances the ideas to develop new
solution to the problems. BBC has developed different types of team and those are mentioned
below along with their functions:
Problem-solving team: This team is responsible for solving a particular issue that the BBC
faces in their work environment. This temporary team takes care of the interests and skills of the
organization. The main job of the problem solving team is to provide permanent clarification to
the specific problem.
Virtual team: This team communicates digitally and helps the organization to deal all the issues
digitally. This helps to save time and increase the productivity of the enterprise. They
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communicate using different technologies and conferencing through online mode. They do not
need much instruction from the supervisor as the entire process held on online mode. The virtual
teams of BBC have good communication skills and the venture has indulged the use of
technology in their organization.
Project team: Project team of BBC helps to assist the programs and the objectives of the
projects. They provide documentation of the project and information about the programs. They
organize every task in a systematic way and advise the project manager. They are responsible for
checking all the risks that may affect the result of the projects and change the plan accordingly.
Quality team: Quality teams should understand the quality management and do the tasks in an
effective way. They are responsible for controlling the projects and ensure that the project will
give a quality result. The role of this team in BBC is to check whether the news that is going to
deliver in the channels is quality based or not.
Wayne et al. (2013, p.606) have stated that teams play a vital role in every organization. It has
been found that BBC needs to improve the teamwork in order to increase the workflow in the
venture. Every employee is dependent on one another for accomplishing their objectives and no
one can work alone in the organization. It has been observed that the results of working in a team
at BBC are far better than the employees working as an individual. In addition, the jobs are
accomplished faster when the employees work in a team. Teamwork enhances the work
relationship between the employees and a strong bond is created between them that help in the
growth of the enterprise.
M3
Chen et al. (2016, p.1082) have mentioned that teams are arranged in the organization for
developing the workforce. Tuckman has discovered four stages of team development that has
been implemented in BBC. The various stages are forming, storming, performing and norming.
Another stage that has developed later by Turkman for enhancing the purpose and the goal of the
organization is the adjourning stage.
Forming: This stage helps to develop the team and is the first stage that helps in the formation.
This stage helps to identify the response of the group members.
Storming: This stage comes after the formation of the group to determine whether there is any
issue or conflicts among the team members. It helps to understand the tasks and communicate
with the group members.
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Norming: This is the third stage of team given by Turkman and followed by BBC to talents and
skills of the employees for accomplishing the specific task. The members in this stage become
flexible and trust each other while working together in groups.
Performing: This is the last stage that helps to identify the productivity of the team members.
The group members are supportive to each other and help them whenever needed. Secchi (2015,
p.37) has mentioned that the goal of the stage is to accomplish the mission and understand the
purpose of the task.
Figure 2: Tuckman and Jensen’s model of development of team
(Source: Allen et al. 2017, p.394)
D2
BBC should focus on the team development of the enterprise in order to resolve all the problems
related to conflicts and other issues. Teamwork will help to boost the performance of the team at
BBC. It improves the projects that involve the team contribution. In the opinion of Allen et al.
(2017, p.394), the successful completion of the team development will help the employees to
better understand each other’s strength, weakness and limitation to complete the group project.
This will enhance the friendly atmosphere in the enterprise and therefore the staffs will feel
comfortable to work with any of the employees within the venture.
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Task 4
Organizational concepts and theories to improve the productivity and
performance of the team (P4)
Hoch and Kozlowski (2014, p.390) have stated that by applying the path-goal theory, the team
performance will be enhanced to accomplish the group project goals. The leaders to understand
the need of the team use this theory. According to this theory, the leader should be supportive in
nature in order to give the best suggestion and direction to motivate them for achieving the goal.
Therefore, the leaders of BBC can use this theory to understand the behaviour of the employees
to work for the specified project because every members of the task should equally contribute in
the task. Team leaders need to be supportive and directive to give the suitable suggestion to the
team members. The aim of the team leader is to involve every member of the task to take part
equally to achieve the goal. The four path-goal of the leader at BBC are briefly stated below:
Directive: The leaders of BBC direct the team members about the task and tell the most effective
way to precede the task so that they get the quick results. The role of the leader is to assist how to
complete the task and give proper suggestion to the team members.
Supportive: It has been found that the leaders of BBC are supportive in nature as they show
concern to the employees by behaving friendly and softly with the team members. This nature
indulged by the leaders help to develop strong bond with the team members.
Participative: The leaders influence the team members of BBC to take part in the group project.
The objectives of the teams are quickly accomplished if the team members are participative in
nature.
Achievement: The leader should arrange the project in such so that it is easily achievable. The
goals set by the leaders must be able to meet the expectations. DiPaola and Tschannen (2014,
p.424) have mentioned that it is important to set the goal in such a way that it is achieved in a
most productive way.
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Figure 3: Path goal theory
(Source: Mo and Shi, 2017, p.151)
It has been found that the path goal theory has determined the importance of leadership in the
enterprise. This theory helps in the motivation of the employees by indulging them to work with
an interest. The objective is to satisfy and empowered the employees so that they become the
productive staffs of BBC.
M4
The team members are self-concept about their task that has helped them to understand their
skills and behaviour in accomplishing the tasks. The behaviour of the employees at BBC will
influence the organizational behaviour. It has been found that when the new employees join at
BBC then the leaders assist them and give proper training so that they can know and understand
the venture of the enterprise. Lee et al. (2015, p.1049) have commented that the behaviours of
the enterprise should be made by analysing all aspects of the organization. The venture of BBC
should properly controlled by the managers and the leaders in order to make the business of
media successful in the entire world.
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Conclusion
Therefore, the learner has evaluated all the process and system that are followed by the
employees and the leader of BBC in the venture. Development of the employees in the
organization assures the individual growth of the employees as well as it also help in the
enlargement of the business. The HR team of BBC evaluates the team motivation and
performance of the organization and they keep record of the performance of every employee. In
this study, it has been observed how team motivation and leadership influence the expansion of
the enterprise. An organization can never accomplish its goal without maintaining suitable work
culture in the organization. When the employees are encouraged then they get confidence to
develop new ideas for accomplishing the goal of BBC. Therefore, the organization must focus on
the entire development of the enterprise before proceeding in the business. Hence, it can be
conclude, from this study that performance management and motivation of the BBC has ensured
the growth, productivity and performance of the employees.
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