Organizational Change Management

Running head: ORGANIZATIONAL CHANGE MANAGEMENT
ORGANIZATIONAL CHANGE MANAGEMENT
Name of the Student
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Author Note

1ORGANIZATIONAL CHANGE MANAGEMENT
Executive Summary
The report is based on the analysis of a case study that is related to New Zealand Post and the
ways by which the organization is able to acclimatize to the exterior environment. The
changes that have taken place in the external environment require proper implementation of
the changes in the employees and organizational processes as well. The two approaches of
change implementation that have been discussed in the report include, rational perspective
and contingency perspective. The findings of the two perspectives are based on the propet
collaboration that is developed between the employees and the frontline leaders. Furthermore,
the model of organizational development and Kurt Lewin’s change management model have
been analysed in the report. The change management method will help in proper
implementation of changes in New Zealand Post. The result of Kurt Lewin’s model is related
to effective implementation of the change management model in different organizational
processes. The ways by which the organization can adapt itself with the changes in the
environment have been analysed in the report.

2ORGANIZATIONAL CHANGE MANAGEMENT
Table of Contents
1. Introduction................................................................................................................3
2. Analysis......................................................................................................................3
2.1 Social process perspectives of managing change.................................................3
2.2 Change management models................................................................................5
3. Conclusions................................................................................................................8
(a) Conclusion based on section 2.1...........................................................................8
(b) Conclusion based section 2.2...............................................................................8
References......................................................................................................................9

3ORGANIZATIONAL CHANGE MANAGEMENT
1. Introduction
The report will be based on the case study of New Zealand Post and the ways by
which change management related perspectives can be implemented. The two major parts of
discussion that will be made in the report are based on social process related perspectives and
the change management models. The social perspectives that can be used in New Zealand
Post in order to implement the program named “creating a high performance culture” will be
discussed in the report in detail (Albers, Wohlgezogen & Zajac, 2016). New Zealand Post is
an organization that mainly provides postal services in New Zealand and is owned by the
state. The New Zealand Post Office is a government based agency that provided postal,
telecommunications and banking based services in the country till the year 1987. The New
Zealand Post started offering only postal services from the year 1990 (Nzpost.co.nz. 2019).
The change management model that will be considered for analysis in the report is Kurt
Lewin’s three step model. The model is based on three major stages that include, unfreeze,
change and refreeze. The changes that have taken place in New Zealand Post will be analysed
with the help of Lewin’s change management model.
2. Analysis
2.1 Social process perspectives of managing change
Contingency perspective of change management – This approach is based on the
behavioural and psychological viewpoint according to which the managers are supposed to
take decisions with respect to the circumstances of changes. This perspective is related to the
ways by which the managers of an organization are made responsible for the changes that are
to be implemented. Different circumstances need to be considered by the managers in order
to implement the changes that are necessary. The changes that have taken place in the