Organizational Change Management Name of the Student Name of the University Author's Note

It has been observed that human resources issue associated with the service process are not very much competent in operating advanced technology (Hornstein, 2015). As per the external factors the socio-cultural backgrounds and technological efficiency are two recognizable factors due to which the entire business process Casino and District Memorial Hospital is highly influenced. In order to give effective services to the customers of Casino and District Memorial Hospital the human resources should have in-depth knowledge in operating the advancement of technology (Kaufman, 2017).