Organizational Conflict Management

This article discusses the conflict management approach of Assurance, an insurance brokerage firm in the United States. The article highlights the importance of addressing conflicts in a timely manner and the consequences of ignoring them. It also provides guidelines for effective conflict management and emphasizes the significance of teamwork and policy management. The article concludes by discussing the unique concepts and service platforms of Assurance that help in providing clients with the best coverage possible.

Running head: ORGANIZATIONAL CONFLICT MANAGEMENT
ORGANIZATIONAL CONFLICT MANAGEMENT
Name of the Student
Name of the University
Author Note

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Table of Contents
Introduction................................................................................................................................3
Discussion..................................................................................................................................3
Background of the organization.............................................................................................3
Conflict Management at Assurance.......................................................................................3
Teamwork and policy management.......................................................................................4
Conclusion..................................................................................................................................5
References..................................................................................................................................6

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Introduction
Assurance creates value by minimizing the risks and maximizing health for more than
6,000 businesses and individual persons all over the United States through a suite of
insurance solutions, which includes different parts such as business insurances, employee
benefits, financial services, private insurance and safety. In the United States, Assurance that
is one of the most awarded and independent insurance brokerages showcases, for the past 15
years, double digit average organic growth. The passion of the organization lies in
minimizing risk and maximizing health.
Discussion
Background of the organization
The focus of the company lies in certain principles like helping the workers avoid
injury, providing the families access to the medical care. Improving the quality and longevity
of peoles lives through the promotion of healthy lifestyle. All the services at Assurance tries
credibly calculating all the services based on the model mentioned above (Folger, Poole,&
Stutman, 2017). The various tactics in minimizing risk and maximizing health, the
organization is in search of creating real value which can be measured and again come back
(Saeed, 2014). The very foundation of the organization remains in the strategy of “Happy
employees= Happy clients.” The motivation is to move with a culture where caring is crucial
in the culture. Providing opportunity, rewards and a proper work/life balance is always kept
in the strategies and tactics of the company.
Conflict Management at Assurance
According to the managers and team leaders of Assurance Solutions, Conflict is a
beneficial thing for the organization. Conflict in a wonderful way can challenge the ideals
and prevailing and existing belief sets of the organization (Spaho, 2013). The leaders of the

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organization should be comfortable while handling with the teamwork and the conflict
management. For example, when a leader faces a stiff challenge and unable to offer a strong
position with conviction, then the organization faces difficulty. If the leader is unable to
handle the work, pressure and deal with the conflict management process, then value addition
of the organization will not be possible. There are many times, when organizational leaders
ignore the conflicts of the organization, but ultimately they can lead to critical issues.
Managers often want to be choices of the employees, and liked by them (Wolff & Yakinthou,
2013). The leader many a times has the reluctance to address the conflict, which can arise out
of performance by any top-performer. For the leader, it is important that they ignore the
conflict but also know the consequences as well. Employee trust on the leader may be
hampered, conflict if not addressed to may be talk of the entire office and reduce work
efficiency, the leader’s reputation and credibility may also get hampered due to this issue.
There are again various ways how the conflict in a particular team, can be managed and
addressed to for future purposes.
Teamwork and policy management
The specific guidelines that can followed in order to address conflict are many, and if
done properly can ultimately help in teamwork production. The first step is that, as soon as
the conflict is known it must be dealt with. If it once becomes larger, then more difficult it
will be to address the conflict. In handling these kind of situations in the organization,
emotions have to be kept out, the facts have to be addressed on the issues which are there
(Einarsen et al., 2018). The conversation should be properly communicated to each
employee, as this will enable conversation to be effective and properly charged with
conviction. During team meetings, Assurance Solutions always listens to the employees with
utmost preference and care (Chan, Sit, & Lau, 2014). The behavioral changes of the
employees or anyone associated with the conflict or team issue, is properly handled, and not

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hurried into. The different and significant cost components, which drive the client’s total, cost
risk whether it is business insurance , the benefits of the employees, financial policy and
services, or even the surety bonds and private insurances.
Conclusion
Assurance applies unique concepts and multiple service platforms into a single and
rigid cohesive unit. The insurance professionals, work in a particular environment along with
the other departments of the office and agencies with which every business is conducted. The
service platforms helps to provide clients with handpicked team members from various
resources and dedicated claims about insurances and safety advocates. Assurances approach
also keeps the objectives in line with the clients needs, based on a risk profile as well as the
best in-class coverage possible. The key advantages mentions early risk identification,
effective pre and post claims management, the reduction in claims and premium cost, the
robust wellness initiatives and improved business processes.

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References
Chan, J. C., Sit, E. N., & Lau, W. M. (2014). Conflict management styles, emotional
intelligence and implicit theories of personality of nursing students: A cross-sectional
study. Nurse education today, 34(6), 934-939.
Einarsen, S., Skogstad, A., Rørvik, E., Lande, Å. B., & Nielsen, M. B. (2018). Climate for
conflict management, exposure to workplace bullying and work engagement: a
moderated mediation analysis. The International Journal of Human Resource
Management, 29(3), 549-570.
Folger, J., Poole, M. S., & Stutman, R. K. (2017). Working through conflict: Strategies for
relationships, groups, and organizations. Routledge.
Saeed, T., Almas, S., Anis-ul-Haq, M., & Niazi, G. S. K. (2014). Leadership styles:
relationship with conflict management styles. International Journal of Conflict
Management, 25(3), 214-225.
Spaho, K. (2013). Organizational communication and conflict management. Management-
Journal of Contemporary Management Issues, 18(1), 103-118.
Wolff, S., & Yakinthou, C. (Eds.). (2013). Conflict management in divided societies: theories
and practice. Routledge.