Resolving conflicts within organizational employees: A case study

Running head: CASE STUDY
Case study
Name of the student:
Name of the University:
Author note:

1CASE STUDY
The situation depicts presence of conflicts within the organizational employees
especially the coders due to the differences in their attitudes towards education as well as
formal coding training. The department comprised of four coders namely Kathy, Karen, Nora
and Ginny. Kathy and Karen had received same education and formal coding training as they
belonged to the same school. On the other hand, Nora had not received any formal coding
training instead; she had learnt coding while working. Ginny was a LVN and did not interact
much with the other coders. The situation depicts that there was lack of understanding and
cooperation among the coders belonging to the same department.
In such a situation, it becomes necessary for the managers or directors to take
appropriate actions, which shall help in resolving the conflicts. The organization could have
hired a proper replacement for Kathy but by hiring Sara, the organization failed to do so. In
this case, the action which must have been taken is bringing the group together. It is the
responsibility of the managers or leaders to solve any issue faced by the organizational
employees. Conducting group meetings and encouraging team work could have helped in
improving the relationships between the four coders. The leaders must have used several
motivational techniques to encourage the coders to work in cooperation with each other in
order to improve the efficiency of the department. Despite the conflict, Kathy must have been
retained as she was excellent in her job.
After considering the actions and their potential outcomes, Kathy would be the best
choice as she was excellent in coding and she was also willing to come back full time. This
would save time and resources of the organization as otherwise, it would have to hire a new
employee and train her (Avruch, & Black, 2014). The organization could not even assure that
the newly hired and trained employee would be able to do her job successfully. The
organization had already wasted its time and resources while hiring and training Sara as she