Organizational Development and Change

Running head: ORGANIZATIONAL DEVELOPMENT AND CHANGE.
Organizational Development and Change.
Name of the Student.
Name of the University.
Author note.

Organizational Development and Change1
Question 1
The term of change management is often used for referring the transitioning or change
of people, companies, projects and groups from one kind of a state to the other. When the
term of change is applied on the projects and business, it mostly refers to a procedure of
scope for transitioning business or project in a specific way that is able to meet the objectives
and requirements of change. It has been noticed that after a certain timespan, new and
innovative changes needs an introduction for effective functioning, marketing, operations,
finance or some other business aspects that are considered for improving the procedure of
change every time and chances for reaching the goal. The application of change management
involves structuring methods and a framework that is pre planned to achieve the business
something from its current state to the desired state (Kolk & Pinkse, 2017.)
The management models of change were developed on the basis of experience and
research on how to changes inside this organization. Most of the models of change
management give a process of support, which can further be applied in the personal growth of
Coles Supermarkets Australia Pty Ltd. The process of change management includes
sequential activities or steps that happens from inception right to delivery of the organization.
The plans of change management are developed by Coles to provide support to the project of
delivering change. It is created typically during the stage of planning of management process
of change (Russell-Jones, 2016.)
Approaches for change management process
Keeping the process of change management in mind for Coles, some effective approaches
have been developed by the company. They are as follows:
 Identifying what will be improved: As most processes of change are applied for
improving an outcome or product, Coles have found the problem of equal division of

Organizational Development and Change2
supply chain in every product has to be improved. Creating a solid structure to
address this problem is a part of the change management that will help the company
to come up with newer and better ideas (Cameron & Green, 2015.)
 Presenting a Solid Business Case to the Stakeholders: In any organization, there
are various layers of stakeholders present who form an important part of the company.
Coles have an upper management in their company who looks after the direction and
financial endeavors at the same time. They can be called the champions of process
who are associated directly with anything in the change process. Every detail about
anything happening in the organizations needs to be clarified and shared with them.
When the company is coming up with new process by undergoing the change
management, the stake holders needs to be involved in the plans too (Kerzner, 2017.)
 Plan for change: It is ‘roadmap’ identifying the beginning, route to take, and
destination for increasing the effectiveness of the organization. The resources to
leverage will also be integrated along with the cost and objectives into the plan. The
company has a critical element for planning the process in a multi-step way rather
sudden or unplanned changes.
 Providing Resources and Use of Data for Evaluation: Funding and identification of
resources form crucial elements of planning process. It includes the company’s
equipment, software systems and infrastructure. The company also considers certain
tools that are necessary for retraining, re-education, practices and rethinking priorities
for the employees. The company also has other models to identify gathering of data
and then analyze it as underutilized element. The company has clear reporting process
that allows progress for better communication, proper incentive distribution, and
measuring of success and milestones (Hanson, Melnyk & Calantone, 2017.)

Organizational Development and Change3
 Managing Resistance, Dependencies, and Budgeting Risks: For the process of
change management, resistance happens to be a very normal part. Most of the
resistance happens due to the fear of unknown. The company definitely has some fear
that is associated with change. This risk impact the dependencies, risks of returns, and
all of it are associated with allocating a budget for something new. The company
anticipates and prepares itself for a sense of managing tools for arming leadership
(Meredith, Mante & Shafer, 2017.)
Models of change adopted for the Change Management Process.
Some of the models that are adopted by Coles in their Change Management Process
are as follows:
Lewin’s Change Management Model
As per (Cummings, Bridgman & Brown) the change management model of Lewin
happens to be one of the most effective and popular models for making any organization
understand the structure of change. The model was desined by Kurt Lewin in the year 1950.
Further there are few stages in this model that the company follows: they are as follows:
 Unfreeze: The very first stage is the process of unfreezing. At this stage, the company
gets prepared for the change to come. This is an important phase because it becomes
important for the company to break the quo of change after a certain point of time.
The key point of this stage is to let the people know why there is a need for change
and how it has the opportunity of increasing profit.
 Change: This is the stage where transition happens. In this stage, the company
requires assurance of good leadership because the aspects needs to get directed in a
right direction. It also makes the process of change easier for the staffs who are