BSBMGT615 - ABC Hotel: Organizational Development Intervention Report

This report provides a comprehensive organizational development (OD) analysis for ABC Hotel, a luxury boutique hotel in Sydney. The report begins with a questionnaire exploring strategies for maximizing stakeholder participation in OD interventions, including change management, consultation, and conflict resolution. It outlines relevant organizational behavior theories, such as the Three-Step Model of Change and Action Research Model, and discusses the impact of legislation and regulation on OD. The report then presents a situation analysis, including a background of the company, organizational chart, and assessment of organizational culture and readiness for change. Data collection and analysis methods, PESTLE and SWOT analyses are performed to identify problems and opportunities. A detailed stakeholder analysis is conducted, identifying key stakeholders and their roles. Finally, the report offers specific recommendations for OD interventions, including objectives and strategies for improving organizational culture, team culture, and business structure. The analysis emphasizes the importance of strategic direction, stakeholder engagement, and data-driven decision-making for the hotel's success.

Running head: ORGANIZATIONAL DEVELOPMENT
Organizational Development
Name of the student
Name of the university
Author Note:

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ORGANIZATIONAL DEVELOPMENT
Table of Contents
Task 1.........................................................................................................................................3
Questionnaire.........................................................................................................................3
Task 2.........................................................................................................................................7
Situation Analysis Report......................................................................................................7
Task 3.......................................................................................................................................13
PPT Presentation..................................................................................................................13
Task 4.......................................................................................................................................13
Task 5.......................................................................................................................................15
Survey Questionnaire...........................................................................................................15
Task 6.......................................................................................................................................17
Bibliography.............................................................................................................................19
Task 1
Questionnaire

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ORGANIZATIONAL DEVELOPMENT
1. Reflect on how you could maximise participation and support of stakeholders
when undertaking an OD intervention. Describe the following strategies or
techniques that you could use:
The involvement of the stakeholder in the business activities is highly important for the
success of the business. The consultations of the stakeholders is highly necessary and
imperative to the growth of the business. The proper participation of the stakeholders and the
business can help to develop the relations with the business stakeholders and better the
outcomes of the project. The consultation with the stakeholders of the business is highly
important for the stakeholder participation and helps to deliver a number of strategies that are
important to develop a better and successful stakeholder management. Some of the major
steps that are helpful for the development of the stakeholder management are as follows;
a. Identification of the community champions
b. Consultation with the stakeholders in a varied communication network
c. Providence of the background information to the stakeholders of the business
d. Promotion of the consultation procedures and the timelines of the organization
Strategy or Technique Description
Change management
The change management procedure of the
organization must be informed to the stakeholders and
they must be provided the idea on the changes to be
adopted and the results that are expected.
Consultation The consultation process will involve a formal and
informal consultation process of the management with

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ORGANIZATIONAL DEVELOPMENT
the stakeholders of the organization. The consultation
process o the organization will help the management
to take a decision after the approval of the
stakeholders.
Evaluating the process and outcomes The evaluation of the different kinds of the process
and the business outcomes of the change management
process can help to ensure success.
Generating ideas and options The generation of new ideas can help to determine the
best ideas that can help in the success of the ABC
Australian luxury boutique hotel.
Managing conflict and resolving problems
The management of the conflicts and the resolve of
the different problems can help in the success of the
organization.
2. Outline at least 2 theories of organisational behaviour and dynamics that are
relevant to the planning and implementation of OD interventions (Min. 50
words/description).

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ORGANIZATIONAL DEVELOPMENT
Theory of
organisational
behaviour and
dynamics
Outline/Description
The Three Step
Model of Change
The three step model of Change is developed based on the four different
elements of change which includes the likes of field theory, action research,
group dynamics and approach to change. The model considers that there is a
shift in the balance of the forces which forces to create a condition that
relates to the change.
The Action
research Model
The action research model which is a model of planned change is generally
based on the collaborative problem solving relationship. The action research
model helps to identify the plans, actions and also helps to find a proper fact
that leads to a change process.
3. How can legislation and regulation impact on OD and change?
Legislation forms an important part of the organizational development and change. The
changes may be highly dependent on the success of the business in an organized manner. The
better the process of legislation the better will be the change management process within the
organization. The maintenance of the legislation process can thus help to maintain a proper
safety standard and also charts out the operational procedure for the organization.

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ORGANIZATIONAL DEVELOPMENT
4. List at least 4 aspects of organisational culture that can affect OD and, for each
one of them, describe how they can be addressed in OD planning and
implementation.
Aspect of organisational culture How it can be addressed in OO planning and
implementation
Top leadership Principles The leadership in ABC Hotel must have leaders with
single philosophy. The presence of the single
philosophy will help make the tasks easy.
Values of the company The policies and the procedures can help in the
development of the values among the employees
which can help in the development of business
performance
Clients and external parties It is important for the involvement of the clients and
the external parties which can help in the success of
the organization in a structured manner
Recruitment and Selection The recruitment and the selection of the best
employees can be helpful for business success.
Nature of the business The nature of the business here is the hospitality
industry which will focus on the satisfaction of the
customers.

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Task 2
Situation Analysis Report
Brief Statement of the Report
The following report has been prepared in order to provide a proper planning to the
organizational development plan of ABC Hotels group in Australia. The organizational
development of the company will thus prepare a solid study for the success of the
management in a proper state.
Situation Analysis
Background of the company
The ABC Hotel is an Australian luxury boutique hotel that is based in Sydney. It
offers accommodation to the overseas tourists and different kinds of the event management
services to the professional business clients of Australia. The hotel is a small sized one which
has just 30 bedrooms. The hotel has also 2 medium sized conference rooms and a large one at
disposal. Apart from this it has also accommodated four different breakout rooms for
workshop. On the food and health front, the management of the hotel has made scope for a
café, a function room, a gym and an indoor pool. However, the notable absence in this
particular case is the absence of a restaurant. In recent times the ownership of the hotel has
shifted to the hands of Failte Events Pty Ltd which is basically based in Melbourne and has
bought the hotel to establish themselves and expand their business in Sydney.
The strategic goals of the company will involve the likes of the increase of revenue by
50% and also increase the customer satisfaction by at least 30%. Apart from this the company
also aims to strengthen the strategic business partnership of the organization and reduce the
cost of the products and services by a standard value of 25% within the next 3 years. Lastly

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ORGANIZATIONAL DEVELOPMENT
the company like all the other companies aims to align the business strategy and practices
along with the goals of the organizational culture in a systematic manner.
Organizational Chart
Organizational Culture and readiness for Change
 Outline how the organisation’s culture and readiness for OD development was
assessed.
The cultural development and the organizational development has been readied for
change as because the organization has targeted to strategize its organizational goals and
objectives by aligning them with the business organization in a standard manner.
 Based on your reading of the case study, what is the organisational culture like? Are
they ready for change?
The organizational culture is too much stuffed and is complex in nature. The employees
and the managers hardly have any freedom. This makes it impossible for the organization to
implement the changes accordingly.
Data Collection and Analysis
 Collect and analyse data on areas of the business experiencing problems and/or
needing realignment.
The complex business structure where employees are not free needs to be realigned.
 Specify which areas of the business were involved in the data analysis and collection
The specification of the strategies will involve a data collection.
 Outline which methods of collection were used and why
The survey methods of the data collection will be used to collect data and analyse them
accordingly.

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ORGANIZATIONAL DEVELOPMENT
 Outline which data evaluation methods were used and why
The primary methods of data evaluation will be used to collect and analyse data in the
most efficient manner.
 Outline what data and information were collected
The data regarding the use of the strategies must be collected from the employees and the
managers of the organization through a survey process.
PESTLE Analysis
PESTLE Analysis
Political The political stability of Australia can help the ABC Hotels to ensure a smooth
operations. The better the operational performance, the better is the chances for the
hotel to expand itself in Australia.
Economic The economic stability of the country can help to increase the profitability of ABC
hotels Pvt Ltd
Social The social development of the organization can help in the success of the
organization. The cultural development of the organization is important for the
social development of the organization
Technology The technological development of the organization will include the inclusion of
automated check in counters, chip based cards and the inclusion of the Artificial
Intelligence
Legal Legal principles and policies needs to be ensured in a proper manner to ensure
success
Environmental The environmental standards must be ensured in a proper manner by the
management of ABC Hotels. The maintenance of the waste management is an
important task in the presentation of the best environmental standards.

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ORGANIZATIONAL DEVELOPMENT
SWOT Analysis
SWOT Analysis
Strengths Strategic Partnership Development
Increase of opportunity in Melbourne
Increase of customer satisfaction
Weaknesses Lack of communication
Lack of clarity on roles and responsibility
Lack of clear direction from the management
Opportunities The strengthening of the partnership can be helpful for the
organization
Development of new opportunities while expanding
Great HR Service
Organization of event support
Outsourcing of food and beverage
Threats Absence of communication can lead to failure
Absence of proper direction can be a problem

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ORGANIZATIONAL DEVELOPMENT
 Provide a summary of the evaluation of information and data pertinent to the
specific area/s of the organisation that have been taken into consideration.
The ABC Hotel which has been recently acquired by a new company has been lacking in
a strategic direction. The absence of a strategic direction and the presence of tough
competition can lead to a future failure for the management of the organization. Therefore
solid strategy can be the only process to ensure the performance of successful operational
goals.
Stakeholder Analysis
 Undertake a stakeholder analysis for the company.
The stakeholders of the group will include the likes of the management and the people
who are the investors of the organization. The involvement of the stakeholders in the
growth and development of the organization and a proper success can help in the
development of the business organization.
 Use the Table below (Min. 8 stakeholders must be identified and assessed). Add
additional rows if needed.
Stakeholder
Group or
individual
Internal (I)
External (E)
Role and
responsibilities
Assessment of
power and
interest in
Possible
contribution
to OD
Intervention
IT Dept
(outsourced)
E Manage architecture, hardware,
software and networking of
computers in the company.
Low in power (not
involved in decision
making, just
consultation) and
High in interest (in
charge of hardware
and software in the
Provision of data and analysis
from systems used in the
company
Can be consulted in all IT
matters
Can develop tracking systems
for OD implementation and

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ORGANIZATIONAL DEVELOPMENT
Stakeholder
Group or
individual
Internal (I)
External (E)
Role and
responsibilities
Assessment of
power and
interest in
Possible
contribution
to OD
Intervention
company may be
affected or may be
highly involved
during the OD
intervention)
evaluation
Can be used to develop online
training systems for staff
Suppliers Manage the supply of the
organizations
High in power Can help in the
development of the
business organizations
Management Manage the organization High in power Can help in the
development of the
business organizations
Investors Manage the investments High in power Can be important for
the organizations
Customers Support the organization Low in power Customers form the
base of the
organizations