Tools and Techniques for Improving Organizational Performance: A Case Study of BUNI Travel

This case study report focuses on the tools and techniques that can be impactful for enhancing the overall outcomes and performance of BUNI Travel, a Bolton-based travel company. It also discusses the role of worker well-being in enhancing inspiration and performance. The report includes a PESTLE analysis of the firm as well.

Case Study: BUNI TRAVEL

Contents
INTRODUCTION...........................................................................................................................1
MAIN BODY...................................................................................................................................1
What tools and techniques will help to improve organizational performance?...............................1
The Role of worker well-being in enhancing inspiration and performance....................................2
CONCLUSION ...............................................................................................................................4
REFERENCES................................................................................................................................4
Appendix..........................................................................................................................................4
A PESTLE analysis for BUNI Travel..........................................................................................4

INTRODUCTION
This is very significant to analyse the performance of workers for ensuring the optimum
working of workers in a firm. Workers performance related to the practice concerned by workers
for work in an impactful way to provide their best. The working performance of the workers is
the principle contribution elements that put on efficient value to the organisation. The care of
performance is very essential to put on track of all sole's working for the firm. The management
which is established in appropriate way can assist the manager of company to recognise that
which workers are doing their work and have capability to offer their best and which employees
are not performing according to their capabilities (Azad, and Hasin, 2019). The administrations
of human beings performance makes an impactful culture of working in a firm which encourage
them to perform in better way. This is a case study report, which will concentrate on the tools
and techniques which can be impactful for enhancing the over all outcomes and performance of
the BUNI Travel. This travel is Bolton-based travel company. The travel company work
together with small group of human being and the firm now desire to concentrate on to explore
the work and the growth of its agency via enhancing the performance . The travel company also
stroked to concentrate on health of workers so that they get inspired and their performance and
role together with firm can improved. Apart from this, this report will also mentioned the
PISTLE analysis of firm.
MAIN BODY
What tools and techniques will help to improve organizational performance?
The performance management is vital as it assist in enhancing the performance of
individual as well as firm. The performance management approach used by firm to retain access
of the execution of of the workers and analyse their improvement within the firm. In the matter
of the BUNI travel, the approaches and tools that may assist the firm to enhance the
performance.
 Performance appraisals – This is the good approach to inspire and use the workers to
hard work and achieved an additional amount for their supplementary works. This
approach is usually treats with adding the sole targets with firm's goal and work along
with to get the preplanned goal. In terms of BUNI travel, the considerations will assist to
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recognising performance of the human-being whether the duties given by them are up to
level or not (Chiou, Chao, and Hsieh, 2021).
 360-degree feedback- This is the way which deals with the assessment and analysation
of he worker's total accomplishment which can either be external or internal. By the help
of 360 degree analysation the firm can analyse the performance of sole together with
supervisors, colleagues, clients , associated customers as well as managers. This approach
also give permission to evaluate the achievement on the basis of the descriptions of
thoughts of colleagues. In the terms of BUNI Travel, the techniques is capable in
reanalysing the way and achievement through taking many human being in consideration.
This is also impactful for the improvement and training of workers.
 Key performance indicators (KPIs)- This is a HR software. It is manifest to be a most
impactful and perfect approach in performance management in terms of achieve the
targets of BUNI travel. This approach is assist as essential elements in taking better
decisions for the improvement of firm (de Locarnini, and Kühn, 2021).
 PDP ( personal development plan ) - This PDP is an effectively organised action
strategy. The BUNI travel can utilise this strategy to evaluate the requirements and
desires which assist the personal improvement of worker as well as assist in improvement
of agency. To achieve the requirements all sole can be helped in a appropriate manner
and briefing the standards to be to be made for gaining of the improvement.
 Reward and recognition program- In a firm, it is vital to identify the hard work of the
workers and inspire them to work better. The workers became apathetic when they
analyse that their hard work are not even identified by managers and supervisors. All
workers deserve to be get rewards or at least appreciation for an additional efforts give by
them. Absent of such types activities within a firm can deviate workers to change or
switch their jobs. In terms of BUNI travel, firm can also take into consideration the
program and regulate the program to applaud the workers and encourage the workers to
do well for the improvement of firm.
The Role of worker well-being in enhancing inspiration and performance
The well being of workers known as the total quality of the worker at the place of
working. It involves the total capability of the worker involving emotional , mental state ,
physical and financial condition of worker. Better environment of the firm assist the workers to
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maintain open, free and ultimate to do well as terms of performance. Due to more satisfaction
height and freely conversation related to the problems assist to conserving better relationship
between supervisors and workers. The worker health or well being is associated directly to their
working performance. Workers are the the very big resources of a firm which makes profits and
assist organisation to evolve (Jang, and et. al., 2019). There are several roles of worker health in
enhancing the inspiration and performance:
 Create competition- The workers of the BUNI travels are very smart to gain upper hand
from their contender. From the human behaviour thesis and psychological aspects, firm
knows good approach to set health and good environment among workers. The good and
healthy culture encourage the workers to work in groups together and provide solid
competition to the contender travel firms (Vargas and Moral 2019).
 Worker's allegiance for firm – At the same time workers achieve good and healthy
culture to work, when the find incentives and applaud fir their additional efforts.
Workers initiate being devotee and honest for the firm and their work. In the terms of
BUNI travels, the workers are given with the better and healthy environment. Therefore,
workers are honest for their jobs and make sure always do their best for improvement of
agency. The workers make sure always to keep a best reputation of the firm in the
population.
 Work environment - Collective working culture set up healthy relationships among
workers. Healthy working culture applaud the workers to do work with more potential
and high efficiency. The better working culture motivates the workers to think
inventively and creatively. In the terms of BUNI travels , the human beings in the
company are well attached with one another and work together like a team (Kühn,
Kempf, and Chamberlain, 2020).
 Develop the amount of worker engagement- Worker commitment for its agency
assists organisation to improve with full capability. Well satisfied workers always do
work hard and try to perform well for their agency and as well for sole improvement and
growth. In context to BUNI travels the employees are involved emotionally for the
targets of the agency and do hard work to fulfil the goal pre planned by the agency.
 Personal connection- This is vital to have better relationship between the workers in a
agency for improvement of a better culture in the firm. The co-employees when seems
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attached to one another then it makes a stress free and helping environment. The workers
of BUNI travels have good and healthy relationships between one another which assists
them to feel inspired and do well in terms of performance (Labanauskaitė, Fiore, and
Stašys, 2020).
CONCLUSION
By the above discussion, it has been analysed that the improvement of the firm is highly
dependable on the performance of workers of that firm. It is significant to have better worker
management as it affects the whole performance of firm. For agency, the plan of providing
applaud and practising the environment of providing workers recognition by rewards will be
more effective. It inspires the worker to do well and creates them loyal toward the agency. The
agency understands that the outputs of the firm is well associated with the well beings and
satisfaction of workers. Therefore, the firm gives its hundred percent for the enhancement of
worker satisfaction and assists in making good working culture in the firm. The people of
management assists in inspiring the workers and associated with day to day management. For
good exploration and improvement of the firm , the performance of agency is vital to take into
account. Apart form this, PESTLE analysis gives the associated information to the elements
required to be consider at the time when functioning in the market.
REFERENCES
Books and Journals:
Azad, T. and Hasin, M.A.A., 2019. Capacitated vehicle routing problem using genetic algorithm:
a case of cement distribution. International Journal of Logistics Systems and
Management, 32(1), pp.132-146.
Chiou, M.R., Chao, S.L. and Hsieh, H.Y., 2021. The moderating role of service recovery on
customer loyalty in the context of cruise passengers. Maritime Policy &
Management, 48(2), pp.150-166.
de Locarnini, N.H. and Kühn, F., 2021. Emergent Change: Embracing Complexity as a Key
Challenge in a Travelling Organization. Organization and Leadership in Disruptive Times:
Design and Implementation Using the 3-P-Model, p.329.
Jang, J., and et. al., 2019. Understanding US travellers’ motives to choose Airbnb: a comparison
of business and leisure travellers. International Journal of Tourism Sciences, 19(3),
pp.192-209.
Kühn, F., Kempf, M. and Chamberlain, J., 2020. The Concept of Purpose, Travelling, and
Connectivity: Three Pillars of Organization and Leadership. In Three Pillars of
Organization and Leadership in Disruptive Times (pp. 27-39). Springer, Cham.
Labanauskaitė, D., Fiore, M. and Stašys, R., 2020. Use of E-marketing tools as communication
management in the tourism industry. Tourism Management Perspectives, 34, p.100652.
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Lanjewar, P. and Jolhe, D.A., 2021. Prioritizing the Travelling Criteria for Customer-Centric
Business Model of Public Transport System. In Advances in Mechanical Engineering (pp.
655-662). Springer, Singapore.
Rajkalaiselvi, M., 2022. analyzing the strategic formulation of cmrl-through the ife and efe
matrix. International Journal on Global Business Management & Research, 11(1), pp.20-
25.
Sun, Y., Teng, L., Yin, S. and Li, H., 2019. A new wolf colony search algorithm based on search
strategy for solving travelling salesman problem. International Journal of Computational
Science and Engineering, 18(1), pp.1-11.
Vargas-Sánchez, A. and Moral-Moral, M., 2019. Halal tourism: literature review and experts’
view. Journal of Islamic Marketing.
Appendix
A PESTLE analysis for BUNI Travel
The is the template which is supportive for examining and evaluating the macro
marketing elements which affects the performance organisation. In context to BUNI travels, few
elements are required to be in account:
 Economic factor: this factors of nation take part in vital role in business functions. This
elements includes currency value, exchange rate, unemployment, inflation rates and
many more. In Bolton, high tax rate forced by the authority on the activities of travelling.
Alter in rate of fair of air and road travel with the enhancement in fuel's price oil ans
gases affects the BUNI travels to tackle more issues with the paces of money exchange.
 Factors relation to the political intervention: This elements is associated with
mediation of policies and actions of authorities, which affects the country's economy.
The policies forced by the authority on tariffs, paying taxes are involved. The exact
regulations forced by the authority due to enhance terrorist attacks on Bolton may be
difficult times for BUNI travel in following time. The situation of enhancing fear
between the visitors tends to decrease in call of the human-being to travel in many
regions of the world (Lanjewar, and Jolhe, 2021).
 Social factor: This factor handle norms of society which decide the trend and behaviour
observed in the society. Huge involvement of community in travelling environment and
enhance in volatile behaviour in the Bolton, it will assist BUNI travels to create good
business and achieve more revenue. But more busy routine of human being can cause
loss of vacation from agency which show negative impact of travelling business (Sun,
Teng, Yin, and Li, 2019).
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 Technological factor: This elements is associated with the alteration in the fields of
technology. In the modern time, human being are more associated in the emerging new
technologies and digital world has enhanced the pace of transaction. The BUNI travels
also required to account the element, regularly update the business by accepting recent
technologies in Bolton for making good values for the service users and to get through
the competitive market.
 Environmental factor: This element treat with the cultural changes in the working area.
The Business of BUNI travels may get affected by the weather condition in the Bolton.
The vital changes in environment in an area, involving devastating situations in a
country where huge number of travellers were preferred to travel affect the business and
sales of BUNI travels. The condition of environment might to be in charge of cause huge
loss in business (Rajkalaiselvi, 2022).
 Legal factor- This element associated with the relationship of business with authority.
For best function and to save the service users in any business, the authority is
responsible for creating several legislation and appropriate laws which are fixed to be
regulated. The BUNI travels also have to regulate all the legislation and laws in order to
take whole responsibility of the visitors. All legal legislation and policies required to be
account that are regulate in the Bolton by the Authority of the nation.
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