Improving Organizational Performance: Tools, Techniques, and Employee Wellbeing

Business Management
BMP4006
People and Performance
Assessment 1
Case Study: BUNI Travel
Semester 2
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Contents
Table of Contents
Introduction..............................................................................................................................3
What tools and techniques will help improve organizational performance?......................3
Role of employee well being in improving motivation and performance............................5
Conclusion ............................................................................................................................... 7
References................................................................................................................................8
Appendix.................................................................................................................................. 9
A PESTLE analysis for BUNI Travel........................................................................................9
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Introduction
Every business organization wants to improve its business performance to increase
the productivity level of its employees and make them undertake major tasks to increase
economies of scale of the business and to get the competitive advantage. Organizational
performance can be monitored in respect of financial, economic or functional performance of
the business (Aalerud, 2021). For organization's success, providing motivation to employees
is very crucial. The following report will discuss about the organizational performance of
Buni Travels. It is a UK based Travel Agency, headquartered in Bolton, England. It deals in
travelling and booking tickets for customers of different countries for various destinations
worldwide. This report will deal about the tools and techniques to improve organizational
performance, role of employees wellbeing in improving motivation and business
performance. Further, it will also cover the impact of macro environment on the business of
Buni travels through PESTLE Analysis.
What tools and techniques will help improve organizational performance?
To improve the organizational performance, it is necessary to make the effective use
of human as well as functional resources to conduct the smooth functioning of the business.
The management needs to have effective leadership power to inspire the employees for
increasing productivity. It should strive to ensure collaborative teamwork in the organization
for improving its performance and overcome the competitors. Buni travel can use the
following techniques to improve the performance of its business:
 Key Performance Indicators (KPIs) : It is a tool for measuring the performance of
employees. It includes a set of measurements to improve the overall performance of
the organization on a long term basis. There are various indicators that are used to
measure the financial focused, customer focused or process focused performances.
For operational performance, process focused KPI indicators are used to improve the
organization performance. So, Buni Travels can use this tool for evaluating the
operational performance of its employees that will contribute to the overall
performance of the business.
 360-degree Feedback : It is a method of performance appraisal that includes
receiving of feedback by the employees from the managers or peers. Individuals
included in the feedback process are given feedback forms that include questions for
managers to give rating on the performance of employees via written comments.
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