Organizational Structure and Knowledge Management for Desklib

Answer 3 a) Organizational structure
The hierarchical arrangement of authority, communication and rights, and duties of the
organization are included in the organizational structure. At the topmost position will be Phil
himself (Shi & Gao, 2018). He is the leader of Project Galaxy and responsible for sound
execution of the project. He will be the chief coordinator and crisis manager. He will assign the
job responsibilities and schedule to other persons associated with the project. Then, there will be
an accountant who will pay the tax and maintain account details of all the relevant persons along
with capital management (Kurucu, 2017).
This will maintain transparency in the organization, which in turn will lead to accountability. So
anyone responsible for financial mismanagement will be made answerable. The accountant will
keep the records of financial expenditure so that fiscal prudence can be achieved. Then, there
will be a team of directors having 3 persons which will be responsible for key policy decisions
and approval. The team of directors will be chosen amongst experienced persons of the
organization by the process of voting (Valsamidis, Kazanidis, Kontogiannis, & Florou, 2017).
The persons getting maximum votes for the corresponding position will be chosen as a member
of the team.
The team of directors will supervise and monitor the work along with financial planning. There
will be fiscal prudence and team will be accountable to investors through various digital and
non-digital means of communication (Rezvani, Parsaei, & Fathollahzadeh, 2018). There is a
need of technical manager as well who will work under the authority of team of Directors and
provide e-business boost by digital marketing. The technical problems related to site
management and communication will be taken into consideration by the technical manager.
There will be a number of technical experts the technical manager who will work under the

authority of technical manager. These technical experts will report to a technical manager who in
turn reports to the team of Directors (Abbasi, Rezaei, Esmaili, & Abbasi, 2018).
Along with this, there will be a supervisor who will take care of the daily activities and maintain
the efficiency in the working. The supervisor will be responsible for the execution of the project
on an ethical basis and without causing any harm to any individual (Abdullah & Siraj, 2018). He
will supervise the work and help coordination among different departments related to the project.
as mentioned above allocation of responsibilities will be done by Phil himself so the site
manager will be assigned his or her responsibility by Phil (Wan & Wang, 2018).
The site manager will work for smooth function of the site and deal with every aspect of a site
like SEO content creation, backlinks creation, a virtual private network, data encryption, online
desk management, regularization of traffic, advise to technical department etc. so the site
manager will be assigned some of the very important responsibilities (Kurucu, 2017). Then there
will be regional and branch managers who will report to the chief manager (Abdullah & Siraj,
2018). Chief Manager will be accountable to CEO Phil, Team of directors and Financiers. Chief
Manager will be the first person to call during any crisis; from him or her concern will be passed
to a team of directors. Chief Manager will coordinate the activities of all employees subordinate
to him or her. There will be regional and branch managers as well as stipulated above. The
regional manager will be the head of the particular region having a number of offices under his
authority in different parts of the world. Along with this, there will be a branch manager in each
office who will work under the authority of the regional manager (Sumathi & Sangeetha, 2018).
There will be a number of employees to carry the actual function of the organization. These
employees will be rewarded time to time-based upon their performance. In addition to all these
persons, there will be financiers or investors. Phil will be responsible to them and convince them

whenever the need arises. there will be regular meetings of financiers, Phil, and the team of
Directors (Shi & Gao, 2018). There will be an online grievance redressal officer who will take
concerns from the customer and solve their problem. There will be a custom relationship
manager as well who will deal directly with customers like delivery of the products and services
to the customer, feedback from customers, the first port of call, live chat functions, email
promotion etc.
There will be sound management of the project by all these individuals. There will be a talent
and resource acquisition manager who will recruit the employees on the basis of merit and
ensures that diversity is maintained in the organization (Sumathi & Sangeetha, 2018). There will
be an effective implementation strategy to deal with contingencies. The hierarchy has been set up
to take appropriate reaction during the time of contingency according to the gravity of the matter.
These persons will ensure sound operational management, supervision, monitoring, functioning
etc.
Answer 3 b) knowledge management
The hierarchical set up has been discussed in the above segment of the paper. There is
continuous flow of confidential information so there is a need for a proper knowledge
management strategy (Abbasi, Rezaei, Esmaili, & Abbasi, 2018). To prevent the leakage of
confidential information and loss of intellectual property rights, knowledge management will be
done taking the importance of transparency in mind. There will be adequate protection of
customers’ data as well. This information must be stored with utmost care as it will involve even
the bank account details of the customers.