Orientation for Success in Higher Education

This report discusses the impact of COVID-19 on hospitality, the use of formative feedback to improve assessed work, cultural and behavioural expectations in business and management, and the importance of peer to peer support in enhancing learning experience.

Orientation for Success in
Higher Education

TABLE OF CONTENT
INTRODUCTION...........................................................................................................................3
MAIN BODY..................................................................................................................................3
Reflecting and explaining the impacts of COVID-19 on hospitality, travel and leisure:............3
Describing use of formative feedback to inform and improve summative assessed work:.........4
Cultural and behavioural expectations in business and management..........................................5
Explaining importance of peer to peer support and team working to enhance learning
experience:...................................................................................................................................6
CONCLUSION................................................................................................................................7
REFERENCES................................................................................................................................1

INTRODUCTION
Reflective learning is one of the most important thing for learner, success in higher
education. this report will discuss impact of COVID-19 one hospitality, travel and leisure, it is
very clear that hospitality industry was one of those sector who was badly impacted (Fullana and
et.al., 2016). Travel was completely banned as government introduce lock down and COVID-19
restriction, hotel and travel is connected with each other which means every business was
impacted in the process. Later this report has discussed use of formative feedback to help
learning and improving summative assessed work.
Tutor’s feedback allow learner to explore improvement area and help them to become
more stable in academic session. Later this report has discussed cultural and behavioural
expectation of studying or getting qualification in business management. Culture and behavioural
expectation may include diversity and learning behaviour of learner. At last this report has
discussed importance of peer to peer support and effectiveness of working in team that enhance
learning experience. Working in team allow learner to explore different area of learning and help
them to build team working skills which will impact their career and effectiveness while working
with team in an business organization.
MAIN BODY
Reflecting and explaining the impacts of COVID-19 on hospitality, travel and leisure:
COVID-19 is one of the most common word, this pandemic is considered as deadliest who
impacted human life. Almost every sector of economy was impacted , hospitality industry faced
challenges while survive this pandemic. It is very clear that businesses of hospitality almost
ended because there was no guest, many large scale hotels survived this impact as they have
surplus profit but small scale local hotels are reviving again and becoming stable (Baum and Hai,
2020). Travel was completely banned as government introduce lock down and ask people to stay
at home, from political to social every factor face impact. There are certain impact on hospitality
businesses, these are:
Impact on guest: traveller who prefer traveling around the world was captured in their own
home, due to lock down travel was completely stopped and travel industry was almost ended.

Visitor who like travelling are now preferring to stay at home because there is risk of spreading
COVID-19 which will impact their life.
Impact on businesses: COVID-19 has impacted businesses of hospitality industry, hotels faced
challenges while surviving this pandemic. Revenue generation was badly impacted as there was
no guest, hotel who demand high cost maintenance emptied pockets of owner. Travel flights and
agency has to stop their business as no guest was ready to travel to different nation or
destination.
Impact on economy: economy of the UK become unstable as every sector was impacted, UK
government have faced survival issue where economy was rapidly falling. Although, the UK is
one of those country who know how to manage tough time (Huang and et.al., 2020). Hospitality
sector contribute 3.0% of total output almost 59 billion euro before COVID-19 in the year 2019,
But after COVID-19 impact, it falls to 2.0% contribution to economic development.
Describing use of formative feedback to inform and improve summative assessed work:
Formative feedback is one of the most important thing which allow learner to explore
different area of improvement and help them to sharpen their skills. Feedback provided by tutor
allow learner to become stable and learn strategies to become effective in academic session, it is
very clear that learner need guidance of tutor which allow meet learning expectation (Irons and
Elkington, 2021). Learner who face difficulties in summative assessed work ask for tutor’s
guidance and tutor help them with effective strategies and to pass academic session, there are
certain use of formative feedback to improve summative assesses work of learner, these are:
Opportunity to improve: Feedback from my tutor highlight those areas where I was performing
bad, there are certain area where I still need to develop. My tutor shared their experience where
they have provided certain strategies to make improvement in academic session and summative
work. I have explored certain opportunity to grow with the help of feedback, learner who want to
become stable in their academic session have to ask for tutor’s feedback.
Boost confidence: feedback help learner to improve and positive feedback from tutor allow
leaner to boost their confidence in academic session and allow them to clear all difficult parts
which was challenging for learner. I have become confident in my career where I have explored
new area of development which will help me to become confident in my professional life
(Goldin and et.al., 2017). My final summative work was effective as I have improved with the
help of formative feedback from my tutor.

Useful for tutor: formative feedback are useful for tutor as well because this allow them to
understand which teaching part was ineffective that impacted learning of learner, when multiple
student face issue then there is mistake in teacher which means with the help of formative
feedback they can highlight their week teaching area.
Cultural and behavioural expectations in business and management
Cultural norms are basically the standards which needs to be fulfilled by each and every
establishment. They are the shared expectations and rules that help to guide the behaviour of
employees within the social groups. The influence of culture over the business is highly
extensive in nature. This provides effectual impacts over the employees who are at their best to
manage which are based upon the priorities and values. This has the power to affect the company
analysis along with decisions over the ways in order to enter into the market in best manner.
Positive culture within the environment enables the management people to attract more and more
talented personnel within the establishment (Wiley, McCormac and Calic, 2020). It affects the
ways in which employees interact with other employees at work place as well as within the
organization. This also impacts the happiness and satisfaction because these are the basic
requirements in order to build strong workplace culture. Most significantly, it also affects the
performance level as with the help of strong internal culture the company as well as their
employees are able to outperform in front of their competitors in financial terms and gets high
level of success.
Moreover, there are certain behavioural expectations as well which includes working as a
part of team or group. Having positive attitude towards co-workers assist people to complete
their tasks in most suitable manner. In addition to that, respect for others as well as respect for
each and every individual also help a lot in order to fulfil behavioural expectations within an
organization (Miao, Humphrey and Qian, 2018). Hence, in general context, company expect
certain basic kind of behaviour from their employees which includes positive attitude towards
work, being courteous and friendly, consistently meet deadlines of the projects, take
responsibilities and shows punctuality in their working. Both the topics while study in detail
helps the student to get in-depth knowledge and understanding through which they are able to
fulfil all the basic requirements of business entity in practical terms.

Explaining importance of peer to peer support and team working to enhance learning experience:
Peer to peer learning is one of the best way to learn and develop new skills and ability, this
simply means learner will learner from their subordinate or classmate and tutor will learn from
another teacher, this way they can improve their knowledge and become stable in academic
session (Sutherland and Marchand, 2021). Dynamic learning allow learner to experience peer to
peer interaction where they will learn skills and ability, there are certain importance of peer to
peer support to enhance learning experience; these are:
One on one connect: when learner try to work in team then they explore different skills and
ability of other, working in team is very beneficial for learner because this will allow them
exchange idea. I have improved my learning experience while working with team, I was able to
learn new skills and ability which help me to become stable in academic session.
Critical thinking and problem solving: when working with team, learner build ability to
critically think and solve problem as idea will be generated and team will help them to craft
effective solution (Gren, Goldman and Jacobsson, 2020). I have developed critical thinking skills
while working with team, from my peer to peer experience, I have ability to solve problem and
acquire those ideas which will allow me to become better learner in academic session and career
process.

CONCLUSION
This report has discussed learning experience and its importance in academic session. Later
this report has discussed impact of COVID-19 on hospitality, travel and leisure, it is very clear
that hospitality industry was badly impacted because there was strict guideline to hotel and travel
agency to control spread of COVID-19, this report has provided three area where impact was
bad; on guest, on businesses and on economy. Later this report has discussed use of formative
feedback to inform and improve assessed work, feedback from tutor allow learner to explore area
of improvement. Later this report has discussed cultural and behavioural expectation of studying
for qualification in business and management. At last this report has discussed importance of
peer to peer support and team working to enhance learning experience.

REFERENCES
Books and journals
Baum, T. and Hai, N.T.T., 2020. Hospitality, tourism, human rights and the impact of COVID-
19. International Journal of Contemporary Hospitality Management.
Fullana and et.al., 2016. Reflective learning in higher education: A qualitative study on students’
perceptions. Studies in Higher Education, 41(6), pp.1008-1022.
Goldin and et.al., 2017. New directions in formative feedback in interactive learning
environments. International Journal of Artificial Intelligence in Education, 27(3),
pp.385-392.
Gren, L., Goldman, A. and Jacobsson, C., 2020. Agile ways of working: a team maturity
perspective. Journal of Software: Evolution and Process, 32(6), p.e2244.
Huang and et.al., 2020. Understanding the impact of COVID-19 intervention policies on the
hospitality labor market. International Journal of Hospitality Management, 91,
p.102660.
Irons, A. and Elkington, S., 2021. Enhancing learning through formative assessment and
feedback. Routledge.
Miao, C., Humphrey, R.H. and Qian, S., 2018. A cross-cultural meta-analysis of how leader
emotional intelligence influences subordinate task performance and organizational
citizenship behavior. Journal of World Business, 53(4), pp.463-474.
Sutherland, L.A. and Marchand, F., 2021. On-farm demonstration: enabling peer-to-peer
learning. The Journal of Agricultural Education and Extension, 27(5), pp.573-590.
Wiley, A., McCormac, A. and Calic, D., 2020. More than the individual: Examining the
relationship between culture and Information Security Awareness. Computers &
Security, 88, p.101640.
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