Orientation for Success in Higher Education - Importance of Feedback, Culture, and Teamwork

This article discusses the impact of COVID-19 on the hospitality, travel, and leisure industry, the use of formative feedback to improve summative assessment work, cultural and behavioural expectations of studying for a degree in business and management, and the importance of peer to peer support and teamwork to increase learning experience. It also includes a SWOT analysis and an E-Portfolio CPD plan.

Orientation for Success in
Higher Education

Table of Contents
Impact of COVID 19 on Hospitality, Travel and Leisure...............................................................3
Use of Formative Feedback to inform and improve summative assessment work.........................4
Cultural and Behavioural Expectations of studying for a degree in business and management.....4
Importance of Peer to peer Support and team working to increase learning experience.................5
CONCLUSION................................................................................................................................7
REFERENCES................................................................................................................................8

INTRODUCTION
The project is based on Orientation for success in Higher education in which the importance
of reflective approach to learning within Business and Management is explained including the
use of formative feedback to inform and improve summative assessed work. It also covers the
cultural and behavioural expectations of studying for a degree in management and also the
importance of team working and peer to peer support to increase the learning experience is
discussed.
Impact of COVID 19 on Hospitality, Travel and Leisure
COVID 19 spread across the entire world due to which businesses and people are not able to
work that leads to decrease in economic growth and corporate profits. The pandemic brought
severe challenges and repercussions to hospitality, travel and leisure industry. They are facing
huge loss which influences their profitability and growth. Most of the Hotels gets shut as they
were facing challenges to run the business in effective and smooth manner (Vaikunthavasan,
Jebarajakirthy and Shankar, 2019). Due to the spread of disease government has imposed rules
and regulations which is being followed by people and businesses. Government has restricted to
run the business for few months and people were not allowed to gathered and came out of their
home without any reason. The government of each country have handled the COVID 19
situation in different terms some has imposed lockdown, economic relief and travel restrictions.
Due to travel restrictions, Hospitality, travel and leisure industry is facing lot of problem as
people were not allowed to travel which has influences the profitability of Hotel sector
(Michael, Morris-Dueer and Reichert, 2017). These industries are in unique situation as the main
reason for spreading the disease is travelling. Hospitality, travel and leisure industries are the
hardest hit sector in pandemic due to cancellation of tours, hotel reservation, flights and decrease
in restaurant in terms of hotel occupancy rates, inbound travels and reduction in average room
rates which affects the profit margin of the industries. Hotels are also experiencing substantial
revenue loss, wages, utilities and salaries and other expenditure and statutory payments (Miller,
Fassett and Palmer, 2021). The industries are badly bruised as they were not remaining same
after the travel restrictions and lockdown has been lifted. In order to sustain in competitive
environment, it is necessary to develop survival strategies that can help in increasing the growth
and profitability of business after post pandemic. The Challenges which is faced by Hospitality,

travel and leisure industries in COVID 19 are re-opening issues, fixed and variable expenses, low
occupancy, renewed lockdowns, pricing elasticity, technology, health and wellness. Companies
are dealing with these problems in order to overcome these issues it is important to find the ways
to address these challenges so that business can run in effective and efficient manner.
Use of Formative Feedback to inform and improve summative assessment
work
Formative feedback is a tool that provide ongoing and immediate feedback to instructors in
order to improve students learning. Through formative feedback, Lecturer can provide regular
feedbacks to students by ensuring that their knowledge and skills can be improved. It helps
faculties to measure the performance and efficiency of students in classroom so that they can
identify the knowledge, capacities and skills of students and also assess the ways through which
they can improve their learning aspects (Davis, 2018) . The use of formative feedback is that
teachers can determine the performance level of students and also know their learning capacities.
Formative feedback allows students to monitor and regulate their own performance so that they
can reduce uncertainty and correct their misconceptions. It can also help in increasing the
motivation level of students as they can know their strength and weakness while learning in
classroom. Summative assessment work can be improved by monitoring on the performance of
students and identifying the measures which can help them to correct their inappropriate
strategies (Yan, 2016). There are various benefits of formative feedback for students such as it
helps in enhancing the student’s confidence and motivation, improve academic achievements and
define learning goals. It is essential to learn the few skills at university which can help in
uplifting the career and make changes in personal development such as communication skills and
time management skills.
Cultural and Behavioural Expectations of studying for a degree in business
and management
The Cultural and behavioural expectations of studying for a degree in business and
management plays an important role as behaviour and culture of people influence their studying
capabilities. Culture is a concept that can be used to explore the identity of management and
business (Davis and et. al., 2021). It is important in business as it comprises the behaviours and
beliefs that provide knowledge and also depicts the core values of companies that each

employees must follow. According to my perspective, the cultural and behavioural expectations
of studying for degree in business and management must be positive so that I can improve my
skills and knowledge and give my productive outcomes in learning and adapting new things.
While studying for a degree in University it is important to have healthy and friendly
environment that helps in sharing knowledge and ask for any doubts related to subject matter.
The university culture includes academic spirits, academic environment, academic outlooks and
academic ethics. These elements help in increasing the morale and motivation level of students
to perform well and learn new things. The Culture of campus must be socialising so that students
and teachers can interact and communicate in effective manner without any hesitation. It is
necessary for the Colleges to recognise the importance of diversity in classrooms so that students
can gain richer experience (Lutsenko, 2018). The behavioural expectation of studying for a
degree in management and business must be good so that I can improve my performance and
efficiency in classroom and put my best efforts by participating in activities and complete my
work assessment in appropriate time. Behaviour of students and teachers plays vital role in
University and influences the nature and habits of an individual. Students’ behaviour can
influence their learning ability and other students learning environment so it is necessary to have
a positive behvaiour towards the people and college.
Importance of Peer to peer Support and team working to increase learning
experience
In University and colleges peer to peer support is important in order to improve the learning
abilities and share knowledge. Peer to peer support is required when students use their own
experience to support or help each other. It includes giving and receiving the support by
providing emotional support and social interaction. The importance of peer to peer support to
increase the learning experience is that it helps in giving and receiving assistance to accomplish
long term recovery. It also helps in improving the wellbeing of employees, create support and
increase the social and confidence skills (Tadesse, Gillies and Manathunga, 2021). Through
peer supports students can learn from people and build healthy relations with other students and
faculties. Team work also plays an important role in increasing the learning experience as the
workload is shared in team due to which students face less burden and feel greater sense of
achievement when the project is completed. As per my viewpoint, team working plays an
essential role in increasing the learning experience as it increases the communication and social

skills between the people due to which students can share their knowledge and learn new aspects
of learning in College.
SWOT Analysis
Strength
 My Communication skills is strong due
to which can able to communicate and
interact with people in effective
manner.
 I also have caring and sincere nature
that enable me to help other students.
Weakness
 One of the biggest weakness is that I
have a fear of failure that stops me to
achieve my goals and reach to highest
potential.
 I also face problem in managing the
time that affects my ability to complete
the project in proper time.
Opportunities
 The opportunity which I can grab is
working with spouse and family
members so that I can get support.
 Other opportunity which can improve
my time management issues is to
participate in class activities.
Threat
 Organisations are demanding top
talents with good qualification which
creates high competition in business
environment.
 The other threat is that while career
planning, personal time get reduced.
E-Portfolio CPD Plan
Area of Learning Reflection of
learning
Future Implications Action
Impact of COVID 19 COVID 19 decreases
the profitability and
growth of hospitality
sector.
It will change the way
of working after
pandemic
Develop strategies
Use of Formative
feedback
Improve the skills and
knowledge
Provide better career
growth
By implementing the
feedbacks and focus
on improving the
performance
Cultural and Changes the Improves the By Positive attitude

Behavioural
expectation for
studying
behaviour of students performance and
skills of individual
and behaviour in
College
Importance of peer to
peer support
Build strong relations Increase the morale
and motivation level
Socialise and build
strong networks
CONCLUSION
From the above information it is being concluded that COVID 19 has created huge impact
on the business due to which most of the Organisation has shut their business activities as they
were facing heavy loss. The Students must focus on Formative feedback as it develops the
knowledge of an individual and provide quick feedback so that they can plan for future.

REFERENCES
Books and Journals
Davis, M., 2018. Designing positive effects: Orientation and student success. College and
University. 93(4). pp.33-36.
Davis, P. E and et. al., 2021. Is Avoiding the Appearance of Incompetence the Key to Success?
An Examination of Team Goal Orientation and Performance in a Simulation
Environment. Journal of Educational Computing Research. 58(8). pp.1562-1585.
Lutsenko, A., 2018. Organizational learning mechanisms and corporate entrepreneurial
orientation. In Sustainable Futures for Higher Education (pp. 31-37). Springer, Cham.
Michael, J. M., Morris-Dueer, V. and Reichert, M. S., 2017. Differential effects of participation
in an outdoor orientation program for incoming students. Journal of Outdoor
Recreation, Education, and Leadership. 9(1).
Miller, A. L., Fassett, K. T. and Palmer, D. L., 2021. Achievement goal orientation: A predictor
of student engagement in higher education. Motivation and Emotion, 45(3), pp.327-344.
Tadesse, T., Gillies, R. M. and Manathunga, C., 2021. The effects of informal cooperative
learning pedagogy on teaching effectiveness, task orientation, and learning satisfaction
in undergraduate classrooms in Ethiopia. Higher Education Research &
Development. 40(3). pp.627-645.
Vaikunthavasan, S., Jebarajakirthy, C. and Shankar, A., 2019. How to make higher education
institutions innovative: An application of market orientation practices. Journal of
Nonprofit & Public Sector Marketing. 31(3). pp.274-302.
Yan, Z. H. O. U., 2016. “One Belt One Road” Strategy and Chinese Higher Education
Development Orientation. Journal of Yangzhou University (Higher Education Study
Edition).