Leadership and Personal Development Skills in Emirates Airlines

ORIGINAL CASE
STUDY

Introduction
 Leadership and personal development skills are key aspects in achieving success and
personal growth at the organizational context.
 An individual with combination of inter-personal skills and leadership quality gets
exclusive profitability in professional career.
 This assignment is based on developing a training course for Emirates Airlines to
incorporate the required skills for maintaining the quality and delivery of services.

Objectives of the Course
 In this regard, the major objectives is to inculcate a sense of responsibility and
awareness when dealing on site location with clients and personnel staff as well.
 Their focus is to enhance the communication skills to avoid any accident or overcome
challenging issues with effective decision making.
 There is a need to develop the interpersonal skills such as time management, conflict-
resolving skills, quick decision maker, collaboration etc.

Maurice Flanagan’s Achievements at Emirates
 He is considered as the vocal champion of innovation who shaped the entire future of
Emirates.
 It is his consistent efforts that brought this company as the cross-roads of the world.
 He was the driving force of many ideas that led to revolutionary success in the airline
services of Emirates.
 His static efforts in exploiting the corporate taxes and the ability to keep fixed costs
below the nominal charges as compared to the rival competitors.