Leadership and Personal Development Skills in Emirates Airlines

This presentation focuses on developing a training course for Emirates Airlines to incorporate the required skills for maintaining the quality and delivery of services. It discusses the objectives of the course, Maurice Flanagan's achievements at Emirates, reasons for considering him a good leader, the type of leadership he exhibited, his characteristics and behaviors, lessons staff can learn from him, different processes and strategies for the development of Emirates staff, and approaches and practices by Emirates staff.

ORIGINAL CASE
STUDY

Introduction
 Leadership and personal development skills are key aspects in achieving success and
personal growth at the organizational context.
 An individual with combination of inter-personal skills and leadership quality gets
exclusive profitability in professional career.
 This assignment is based on developing a training course for Emirates Airlines to
incorporate the required skills for maintaining the quality and delivery of services.

Objectives of the Course
 In this regard, the major objectives is to inculcate a sense of responsibility and
awareness when dealing on site location with clients and personnel staff as well.
 Their focus is to enhance the communication skills to avoid any accident or overcome
challenging issues with effective decision making.
 There is a need to develop the interpersonal skills such as time management, conflict-
resolving skills, quick decision maker, collaboration etc.

Maurice Flanagan’s Achievements at Emirates
 He is considered as the vocal champion of innovation who shaped the entire future of
Emirates.
 It is his consistent efforts that brought this company as the cross-roads of the world.
 He was the driving force of many ideas that led to revolutionary success in the airline
services of Emirates.
 His static efforts in exploiting the corporate taxes and the ability to keep fixed costs
below the nominal charges as compared to the rival competitors.

Reasons on considering Maurice Flanagan’s as good
leader
 Maurice Flanagan's achievements are clear indicative towards the robust approaches
that he took when their company's competitors were flourishing.
 He was a risk taker. For instance, Emirates offered top-notch services in terms of
hospitality, technologies and cabin facilities for longer distance travelling (Pinnington
and et.al., 2018).
 There was provision of personal video screens for all classes. Such remarkable
innovation led to escalated success of this company under his efficient leadership.

Type of Leadership
 Maurice Flanagan is considered as the transformational type of leader.
 His participative leadership brought excellent profitability and productivity as well
during his 35 years of career span at Emirates.
 He created valuable integrated systems through using motivation, influential ability,
intellectual quotient and individual considerations. These components assisted him to
foster his relationships with the workforce and successfully inspired them to take the
leaps efficiently.

Characteristics and behaviours of Maurice
Flanagan
 There are many characteristics traits of Maurice that made him a successful leader all
around the world.
 He believed in his decisions and was confident to take up any challenging situations.
His passion and dedication led to influence his colleagues and employees to work hard
in collaborative manner.
 His mentoring skills supported this airline's growth and overall progression in leaps and
bounds.
 He was the visionary who directed, guided, designed and evaluated the ongoing
operational activities at Emirates in profound manner

Lessons staff can learn
 There are many lessons that can be learn from him. His staff should understand the risk-
taking abilities.
 They must analyse the circumstances and mould it with their hard work, dedication and
passion.
 Along with this, his quick thinking process must be developed by the staff to overcome
any difficulties.
 They must be loyal and must always follow the ethical code of conduct.

Different processes and strategies for development of
Emirates staff
 There are many processes and strategies that can be undertaken to develop staffs'
personal leadership competencies, characteristics and behaviours.
 In this regard, the staff must try to develop their situational awareness to comprehend
the difficulties and challenges in proficient manner.

Approaches and practices by Emirates staff
 Emirates staff can adopt practices and approaches to become good role models for
proper development of one's competencies in evaluating the personal effectiveness.
 This would be beneficial in creating an effective culture at this company's workplace.
 The following are to be used in establishing a framework for the staff: HPWC, CPD,
SHRM etc.

REFERENCES
Books and Journals
 Pinnington, A.H. and et.al., 2018. Macro talent management in the United Arab Emirates:
Developing more informative government perspectives. In Macro Talent Management in
Emerging and Emergent Markets (pp. 167-190). Routledge.
 Dikes, J., 2018. Ask Historians directed by Cordis_Melum, Casefile True Crime produced by
Mike Migas, Cults produced by Max Cutler and Ron Cutler, Last Podcast on the Left directed
by Marcus Parks, Liar City produced by Brian Flanagan, Transmissions from Jonestown
directed by Shannon Howard.
 Shannon, M.R., 2018. The Transformational Effect of Trigger Events and Leadership
Crucibles in the Lives of Authentic Leaders Development (Doctoral dissertation, Regent
University).
Online
 Matthew, F., 2015. Obituary: Sir Maurice Flanagan — A vocal champion of innovation.
[Online]. Accessed through:<https://gulfnews.com/business/aviation/obituary-sir-maurice-
flanagan—a-vocal-champion-of-innovation-1.1508060>.

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