Impact of Outsourcing Function on Business Performance of Vodafone

Running head: BUSINESS RESEARCH
Business Research: Assignment 2
Name of the Student:
Name of the University:
Author’s Note:

1BUSINESS RESEARCH
Table of Contents
1. Introduction..................................................................................................................................3
2. Project Objective.........................................................................................................................3
3. Project Scope...............................................................................................................................4
4. Literature Review........................................................................................................................4
4.1 Concept and Impact of Outsourcing Function on Business Performance.............................4
4.2 Issues in Outsourcing Function.............................................................................................6
4.3 Effective Outsourcing Strategy..............................................................................................7
4.4 Justification for Literature Problem and Gap Opportunity....................................................7
4.5 Justification of Hypothesis....................................................................................................8
5. Research Question.......................................................................................................................8
5.1 Primary Question...................................................................................................................8
5.2 Secondary Questions.............................................................................................................8
6. Research Design and Methodology.............................................................................................9
6.1 Qualitative Research..............................................................................................................9
6.1.1 Process of Qualitative Research.....................................................................................9
6.1.2 Approaches to Reliability and Validity..........................................................................9
6.1.3 Sampling.......................................................................................................................10
6.1.4 Sample Size..................................................................................................................10
6.1.5 Data Collection Method................................................................................................10

2BUSINESS RESEARCH
6.1.6 Variable Specification..................................................................................................11
6.2 Quantitative Research..........................................................................................................11
6.2.1 Quantitative Research Design Process.........................................................................11
6.2.2 Research Instrument.....................................................................................................11
6.2.3 Quantitative Data Analysis Process..............................................................................12
6.2.4 Sampling and Simple Size............................................................................................12
6.2.5 Questionnaire Design....................................................................................................12
6.2.6 Reliability and Validity of Data....................................................................................13
7. Research Limitation...................................................................................................................13
8. Time Schedule...........................................................................................................................14
9. Conclusion.................................................................................................................................14
Reference List................................................................................................................................15

3BUSINESS RESEARCH
1. Introduction
Outsourcing business function defines delegating some non-primary business functions to
other business provider. Most frequently outsourced business functions are like payroll, human
resource management, accounting, information technology, customer service and many others
(Uluskan, Joines and Godfrey 2016). Offshore outsourcing occurs, while organizations
subcontract a third party company outside of their own country. On the other hand, nearshore
outsourcing occurs, while organizations subcontract a third party organization within their
domestic country. Outsourcing business function helps the organizations to free up some of their
valuable resources and time. Hence, they can easily concentrate on their core business activities
for building up their brand in the market. Likewise, Vodafone has majorly focused on off shore
outsourcing process, where the organization has outsourced some of its business activities to
third party companies outside of its domestic country (Lahiri 2016). It has assisted the
organization to reduce its overall business cost and improve its business performance. Moreover,
outsourcing function plays an important role in enhancing organizational performance. This
research proposal is concerned with assessing the impact of outsourcing function on the business
function of Vodafone. Moreover, the research proposal will select appropriate research methods
and design for assessing right research information regarding the outsourcing of Vodafone.
2. Project Objective
 To find out the degree of outsourcing on organizational performance of Vodafone
 To recognize the challenges of outsourcing in regards to organizational performance of
Vodafone