Business Communication Assignment - Hilton Colombo Hotel

Overcome Barrier and
strategies on the
perspective of Hilton
Colombo Hotel

Table of Contents
EXECUTIVE SUMMARY ............................................................................................................1
INTRODUCTION ..........................................................................................................................2
LITERATURE REVIEW ...............................................................................................................2
Different forms of communication in company .........................................................................2
ANALYSIS AND DISCUSSION ..................................................................................................4
PERSONAL COMMUNICATION EVALUATION .....................................................................5
ANALYSE ................................................................................................................................7
CONCLUSION ...............................................................................................................................8
REFERNCES ..................................................................................................................................9
.......................................................................................................................................................10

INTRODUCTION
With the advent of technology to previously unimaginable heights, the importance of
workplace and business communication has become more profound. Communication is a pretty
generic term in today's modern world and it takes up different meanings in various scenarios
(Mai and Hoffmann, 2014). IN regard of business communication, it signifies the channel of
exchange of thoughts and opinion which exist within an organisation, and also the medium that
pass from from one company to another. In regard of hotel industry, its core function is to
provide high level of customer satisfaction for that they require an effective and transparent
communication which lead them to gain competitive advantage within globalised industry. This
report is based on Hilton Colombo Hotel, which is awarded as the title of Sri Lanka's Leading
Hotel. In this study, it includes impact of effective communication in modern world as well as
over hotel industry, various forms of transmission in organisation and the preparation of personal
communication evaluation in order to bring impressive conversation by adapting suitable
techniques to overcome over barriers of communication is also discussed in this report.
LITERATURE REVIEW
Different forms of communication in company
According to Larry Mogelonsky, 2017, As the modern connection have made
conversation and information transmission easier, faster, less expensive and more efficient.
However, business communication is an integral aspect within an organisation as it help them
manage and running their business operation and function (The Communications Hierarchy in
Three Principles and Five Tips, 2017). However, company uses variety of media to exchange
thoughts or ideas like radio, outdoor ads, television, internet and even the spoken word of mouth.
As already mentioned, the digital era has brought with it many new facets and means for the
purpose of business communication. Hence, some of the mode of communication which every
business applies within their firm's operation are as follows:
E-mails: It is a cheap, easy and quick way of conversation mode and giving it an edge
over others in communication with the remotest part of globe, in a manner that both sender and
receiver find convent (Steele and Plenty, 2015). Though it may appear less personal than face to
face meeting or phone call , e-mail gives the opportunity to send documents, pictures, videos
with the same credibility as faxing it or delivering by hand. On the other hand, one should take

utmost care while passing conversation through e-mail as tere is a possibility of arising
ambiguity and misunderstanding between multiple recipients and sender, that could forge a weak
point in this mode of communication.
Meetings:In this, two or more individuals come together with an aim to exchange
information in a planned manner and discuss issues and implement corrective course of action or
decision in order to generate best working environment and provide high level of satisfaction.
However, it has its own positive and negative impact within firm's working condition. Hence, it
render social and emotional support as each member get personal support from each other when
they meet and exchange ideas which allow them to make bolder decision because of united
strength. Whereas, it is time consuming process as well as in some situation members come
unprepared and rely on others which effect manager by delaying in decision making or resolving
conflict within company.
Face to face: It is one of the oldest way of communication yet still it is regarded as most
effective mode of conveying information from one to another. It mainly require the physical
presence of both parties involved, removing any vestiges of ambiguity and make sure that
whether matter have been mutually understood. On the other hand, it may not be suitable for
those who are nervous and poor communicator which leads to misinterpretation and dispute
among individuals (Jackson, 2014).
Video Conference: This mode is mainly utilised by most of the companies as they use
ezTalks Meetings in order tom make their communication seamless. Such mode of transmission
permit on sender to send information to a cluster of destination computer simultaneously which
expand the network of contact in an impressive way and help them to communicate from any
part of the world at nay time. At the same time, its major shortcoming is technical difficulties
that could result from software, hardware or network failure as well as to set up video
conferencing in an office can be bit of expensive which holds them back to conveying each
other.
Principles of communication
Some of the practices or ways to make business conversation more impressive and
productive are as follows: