( P35 ) Human Resource Management for Service Industries

Travel and Tourism Management

HUMAN RESOURCE MANAGEMENT FOR
SERVICE INDUSTRIES

4.1 Assessing the contribution of training and
development activities
Different types of training
•Orientation training
•Safety training
•Internship training

Contd..
Difference training between and development
• Difference in duration
• Difference in the orientation
• Objectives differ

Contd..
Benefits and effectiveness of training
• Leads to improve the profitability and positive
attitude among the employees
• Enhances the skills and knowledge required in the
assigned job
• Improves the morale of the workforce
• Helps to create a better corporate image
• Helps the employees to identify the organisational
goals
• Improves the relationship within the
organisational hierarchy

Contd..
The role of training
• Employees can demonstrate the
skills learned in the training
• Training content brings change
in attitude of employees
• Training yields improvements
in the overall performance

Contd..
The need for training
• Training is needed for performance enhancement
• Required for professional development
• Necessary for adapting to the change

Reference List
Ford, J.K., (2014). Improving training effectiveness in work
organizations. London: Psychology Press.
Jaeggi, S.M., Buschkuehl, M., Shah, P. and Jonides, J., (2014).
The role of individual differences in cognitive training and
transfer. Memory & cognition, 42(3), pp.464-480.
Sung, S.Y. and Choi, J.N., (2014). Do organizations spend wisely
on employees? Effects of training and development
investments on learning and innovation in
organizations. Journal of organizational behavior, 35(3),
pp.393-412.