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Package Tour Regulations

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Added on  2020-02-14

Package Tour Regulations

   Added on 2020-02-14

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CONSUMER PROTECTION LEGISLATION IN TRAVEL ANDTOURISMConsumer protection is legislation in travel and tourism which dealswith misleading and false statements may be made in relation toholidays, arrangement of travel and prices of Thomas cook. The actprovides the rights and obligation for customers to know each andeverything about the product and services.Consumer protection act 1987As per the law, CPA is the act whichprotect the interest of consumers. The travelagency are under the obligation duty towardstheir travellers. When any person buy theirservices then they have right to know aboutthat services. So it is a duty of agency to giveessential information related to hotel andflight bookings with proper date and time. Itis important that all information is accurateand reliable so there is no misunderstandingas the consequences might be high for whoprovide false or misleading services Package tour regulationsAs per the law, people have right to expectthe holiday which is already booked andpaid. It is important to look carefully thedescribed holiday package in the brochureand website. If there is any changes in thedescription and holiday so, under this actconsumer have a right to claim the travelagency for compensation. The agency isliable to give services like accommodation,flights, car hire, as long as the consumers arepart of the packages. The package travelregulations are used to pursue claim againstthe tour operators.Hotel Priorities act 1956As per the act, this includes the right ofconsumer in which there is aresponsibility of hotel staff to takeproper care of their customers and theyhave to manage all the system of thedepartment, in case there is anycomplaint from the customers, so theyhave right to take legal action accordingto this hotel priorities act. The law willapplied in travel and tourism sector inhospitality industry. Trade description act 1968Trade description act 1968 is animportant act for customers and whosuffered from misleading descriptions. Thisact imposes penalties against false givingstatements to customers and penalties aregiven to the travel agencies when theyknow that they are misleading theircustomers. The act protects consumers fromfalse statements and fraud by the travelagency.
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