Service Quality in e-Tourism

Page 1 of 11
Service Quality in e-Tourism
(Annotated bibliographies of five research studies published between 2014 and 2019)
Unit name and code: Service Industry Marketing

Page 2 of 11
Table of Contents
Abstract......................................................................................................................................3
Introduction................................................................................................................................3
Annotated bibliography 1...........................................................................................................4
Carrasco, R. A., Sánchez-Fernández, J., Muñoz-Leiva, F., Blasco, M. F., & Herrera-
Viedma, E. (2017). Evaluation of the hotels e-services quality under the user’s
experience. Soft Computing, 21(4), 995-1011........................................................................4
Annotated bibliography 2...........................................................................................................4
Schuckert, M., Liu, X., & Law, R. (2015). Hospitality and tourism online reviews: Recent
trends and future directions. Journal of Travel & Tourism Marketing, 32(5), 608-621........4
Annotated bibliography 3...........................................................................................................5
Lai, I. K., Hitchcock, M., Yang, T., & Lu, T. W. (2018). Literature review on service
quality in hospitality and tourism (1984-2014) Future directions and trends. International
Journal of Contemporary Hospitality Management, 30(1), 114-159.....................................5
Annotated bibliography 4...........................................................................................................5
Liu, C. H. S., & Lee, T. (2016). Service quality and price perception of service: Influence
on word-of-mouth and revisit intention. Journal of Air Transport Management, 52, 42-54.5
Annotated bibliography 5.......................................................................................................6
Bagur-Femenías, L., Perramon, J., & Oliveras-Villanueva, M. (2019). Effects of Service
Quality Policies in the Tourism Sector Performance: An Empirical Analysis of Spanish

Page 3 of 11
Hotels and Restaurants. Sustainability, 11(3), 872.................................................................6
Conclusion..................................................................................................................................6
References..................................................................................................................................8

Page 4 of 11
Abstract
The measurement as well as management of the service quality plays a major role in the success
and survival of service of the companies. In the recent e-tourism has been introduced in an effective
manner. It provides new opportunities to the consumers and companies to satisfy their needs and wants
in more effective manner. Marinating quality in providing services create great issue for the companies.
They have adopted various methods to provide quality services in e-tourism.