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Service Quality in e-Tourism

This assessment task required you to write an annotated bibliography of the topic entitled as: service quality in e-Tourism. Your task is to find five (5) research articles published between 2014 and 2019 in one or more of these academic journals, including the Managing Service Quality (now it is renamed as the Journal of Service Theory and Practice), Journal of Brand Management, Journal of Service Management, International Journal of Service Industry Management, European Journal of Marketing, Journal of Consumer Studies, Tourism Management, Journal of Hospitality and Tourism Research, and International Journal of Hospitality Management. Prepare an Annotated Bibliography for each of the selected research papers comprising of the aim/objectives of the research paper; the theory, context and brief research methods applied; data analytics techniques used; major findings of the study; major limitations of the study; and future research directions.

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Added on  2023-01-19

About This Document

This document provides annotated bibliographies of five research studies published between 2014 and 2019 on the topic of service quality in e-tourism. The studies analyze the methods and strategies used by companies in the tourism industry to provide quality services in the online environment. The document also discusses the impact of service quality on the performance of the tourism sector.

Service Quality in e-Tourism

This assessment task required you to write an annotated bibliography of the topic entitled as: service quality in e-Tourism. Your task is to find five (5) research articles published between 2014 and 2019 in one or more of these academic journals, including the Managing Service Quality (now it is renamed as the Journal of Service Theory and Practice), Journal of Brand Management, Journal of Service Management, International Journal of Service Industry Management, European Journal of Marketing, Journal of Consumer Studies, Tourism Management, Journal of Hospitality and Tourism Research, and International Journal of Hospitality Management. Prepare an Annotated Bibliography for each of the selected research papers comprising of the aim/objectives of the research paper; the theory, context and brief research methods applied; data analytics techniques used; major findings of the study; major limitations of the study; and future research directions.

   Added on 2023-01-19

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Page 1 of 11
Service Quality in e-Tourism
(Annotated bibliographies of five research studies published between 2014 and 2019)
Unit name and code: Service Industry Marketing
Service Quality in e-Tourism_1
Page 2 of 11
Table of Contents
Abstract......................................................................................................................................3
Introduction................................................................................................................................3
Annotated bibliography 1...........................................................................................................4
Carrasco, R. A., Sánchez-Fernández, J., Muñoz-Leiva, F., Blasco, M. F., & Herrera-
Viedma, E. (2017). Evaluation of the hotels e-services quality under the user’s
experience. Soft Computing, 21(4), 995-1011........................................................................4
Annotated bibliography 2...........................................................................................................4
Schuckert, M., Liu, X., & Law, R. (2015). Hospitality and tourism online reviews: Recent
trends and future directions. Journal of Travel & Tourism Marketing, 32(5), 608-621........4
Annotated bibliography 3...........................................................................................................5
Lai, I. K., Hitchcock, M., Yang, T., & Lu, T. W. (2018). Literature review on service
quality in hospitality and tourism (1984-2014) Future directions and trends. International
Journal of Contemporary Hospitality Management, 30(1), 114-159.....................................5
Annotated bibliography 4...........................................................................................................5
Liu, C. H. S., & Lee, T. (2016). Service quality and price perception of service: Influence
on word-of-mouth and revisit intention. Journal of Air Transport Management, 52, 42-54.5
Annotated bibliography 5.......................................................................................................6
Bagur-Femenías, L., Perramon, J., & Oliveras-Villanueva, M. (2019). Effects of Service
Quality Policies in the Tourism Sector Performance: An Empirical Analysis of Spanish
Service Quality in e-Tourism_2
Page 3 of 11
Hotels and Restaurants. Sustainability, 11(3), 872.................................................................6
Conclusion..................................................................................................................................6
References..................................................................................................................................8
Service Quality in e-Tourism_3
Page 4 of 11
Abstract
The measurement as well as management of the service quality plays a major role in the success
and survival of service of the companies. In the recent e-tourism has been introduced in an effective
manner. It provides new opportunities to the consumers and companies to satisfy their needs and wants
in more effective manner. Marinating quality in providing services create great issue for the companies.
They have adopted various methods to provide quality services in e-tourism.
Service Quality in e-Tourism_4

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