Marketing Essentials Marks & Spencer

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Marketing EssentialsMarks & Spencer[Writer][Date]
Page |21.Introduction to ReportThis report is for Marks & Spencer Plc (M&S), a giant British multinational retailerheadquartered in Westminster, London. Established in 1884 by Michael Marks and ThomasSpencer in Leeds UK, M&S is a strategic focused clothing and fashion, thus pay strong attentionto sell of clothing, home products and luxury food products. Besides, the giant retailer also tradesin a variety of areas including loans, credit cards, insurances and other Bank Technologies. Thereare three parts of this report. In the first part, the marketing role will be explored along with howit interrelates with M&S’s other functional units/departments. After that in the second part, wayswill be explored and compared through M&S and its major competitor Zara, a Spanish giantretailer of the fast fashion (clothing and accessories) domain. For this, marketing mix model willbe used. At last, a basic marketing will be developed for M&S.2.PART 12.1.Explain the role of marketing and how it interrelates with other functional units of M&S.Roles & Responsibilities of M&S Marketing FunctionsM&S carries out some major marketing functions while fulfilling its basic roles andresponsibilities as in the following:Effective Managing MethodThe marketing purposes of M&S have a main role, that is, to lead the business to effectivelycarry out their functions related to supervision. In doing so, all the every accomplishments aresupported by them, whether it is the stage of collection of raw materials or the stage of productdelivery as per the customers’ requirements, by assuring appropriate and due managing support.(Potts and Ankrah, 2014)Making Sure Customer SatisfactionMaking sure customer satisfaction is the focus of M&S, and for this the management focusesstrictly on obtaining correct information related to choice of the customer, as well as theirmanners and observations, so that their preferred products can be delivered within short timespan. By using a variety of methods, this process is done by gaining the customers’ opinions and
Page |3thus they are able to facilitate them by delivering the products as per their needs and wants. Thisis the simple way M&S satisfies their customers and expand the clientele base everyday (Bourneand Bourne, 2012).Observing the StandardsCompared to competitors, such as Zara and others, M&S’s management does all hardendeavours to satisfy their customers by offering the best and unique quality products. For this,they use quality assets from the suppliers. This way they are able to pay strict attention to theaspect of value of the customers as they earn their loyalty, as well as their suppliers as they areable to achieve their credibility. (Mellahi, Morrell and Wood, 2010)Business organisations have to define their vision and/or mission statement in which they definethe business purpose. Through vision and mission statements, successful leaders clearlycommunicate the organisation’s strategic direction and business intentions to their stakeholders.As an instance, the mission statement of M&S is “To make aspirational quality accessible to all”(Burns, 2012, p.223), and its objectives are to gain trust by providing customers with superiorquality products and services that value their money, and they also want to be innovative in theindustry.Role of Marketing and Its Interrelation with Other Functional Units of M&SM&S has a flat organisational structure, and this kind of structure has restricted levels of themanagement between administrative level and front line workers. Each organisational division isadjusted by the each department of the company. On the basis organisational structure, variousfunctions of the business such as human resource, finance, marketing and sales are tuned. Forachieving the organisational mission and objectives, M&S pays strong attention to someexclusive functional areas, including sales and marketing, HR, and administration and IT supportworking in a collaborative manner. By focusing on these main functions, M&S has become oneof the giant retailers of goods and the company’s overall growth strong relies upon these majorfunctions (M&S, 2017).The M&S marketing functions are an integral part of organisation andfor this very reason other organisation’s departments and functional units are strongly linkedwith one another. These marketing functions are very important because they need support byother operational departments as well to perform in efficient and effective manners. If an
Page |4organisation needs to devise and enact a marketing plan, then it requires proper assistance givenby the departments of HR, sales and production. Moreover, if the marketing team of M&Swishes to facilitate customers by offering a discount package, then the marketing departmentneeds to contact and communicate with finance department. Finance department need to providesufficient budget. HR department is responsible for staff training, recruit the people,development demand, forecasting, customers feed backs analysis, etc. Beside this, saledepartment of M&S also facilitates in introducing the products to potential customers. Thus, themarketing functions of M&S work separately but with one common aim of increasing theprofitability level.Using Marketing Mix ModelThe concept of a marketing mix was coined in the 1950s by Neil Borden and included a list of 12variables that marketing managers should pay attention to as a guide to improve their decisions.If the purpose of a company is to meet certain objectives, following a strategy defined in thestrategic plan, the marketing mix isto help achieve these objectives. The marketing mix isa setof interrelated tools that through controlled management exploits and develops competitiveadvantages with respect to the competition.MARKETINGFinanceITsupportProcurement
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