Overview of Compensation Management

Participant Name: INSERT NAME HERE
Module 5 Assessment Task
Part A
Your WH&S initiatives have been implemented and your review processes reveal 100% compliance, which is
great news!
You have been advised that Craig Turner is recovering well and he now requires your assistance with:
1.Managing compensation claims
2.Planning for his rehabilitation and return to work program
3.Monitoring and evaluating his return to work program
Access the workplace compensation authority for Queensland and research the process to find out how workers
compensation claims are managed.
Compile an information sheet for Craig to follow which will assist him in processing his compensation claim.
Topic Information or Guidance for Craig
a) Insert website reference of where you located
the following information
https://auspost.com.au/receiving/missing-
damaged-or-delayed-items/compensation
b) How to lodge a claim The complain can be lodged after
registering with the website and stating the
reason for seeking compliance
c) Who needs to submit the claim? The claim need to be submitted by Craig
d) Before making a claim, what does Craig need to
have done?
Craig need to talk to his managers and the
Department of Health before make the
claim
e) A claim has been made what happens now?
Reference where you found this information
After the claim has been made Craig need
to wait legal procedure so that the claim
can be sanctioned. This information has
been found from the following website
https://auspost.com.au/receiving/missing-
damaged-or-delayed-items/compensation
f)What happens after the claim is submitted?
How many days does the authority have to make a
decision?
After the claim is submitted, authorities will
check the validity of the claim by having a
conversation with the witnesses and the
person concerned. The authority may take
2-3 months to come to a decision
g) Explain the arrangements you have
implemented with Craig’s Supervisor to cover Craig’s
duties and responsibilities whilst he is absent
Other employees with similar skills will do
the duties of Craig. During the absence
Craig will be provided with superannuation
h) Each time an incident and injury occurs, it is
wasteful to repeat the information locating exercise.
As such, how would you ensure time
Employees can be involved in a return-to-
work environment by signing a legal
consent before the start of the tenure of
their employment citing the terms and

Participant Name: INSERT NAME HERE
effectiveness by planning to, or incorporating,
return-to-work into a Work Health and Safety
Management System?
conditions in case of any injury
You have received notification from the workers compensation authority. The authority has decided that Craig’s
claim is valid and has been approved and assessed against the appropriate Workers’ Compensation and
Rehabilitation Act.
You have also received an email from Craig’s Doctor stating that Craig can start planning a return to work plan
and he only requires another 2 weeks absence from work.
Craig and his rehabilitation providers now need to be informed of the outcome of his claim.
Conduct research into the privacy laws to find out how Australian Wide Constructions should be storing Craig’s
information, and what they cannot do with Craig’s information.
Now, you are required to prepare an email to Craig and his Rehabilitation provider (Doctor) about the
return to work plan advising of the following points:
a. That Craig’s claim has been accepted and advise Craig that his Doctor has only approved 2 more weeks of
sick leave – ensure you advise what date Craig is to return to work.
b. Advise Craig that his duties will be revised and a return to work plan will be prepared in consultation with
him, his Doctor and his current supervisor before returning to work.
c. In your email response ensure that you make reference to the information you collected about the privacy
principles, laws and the need to maintain confidentiality and adviseCraig and all associated parties how the
incident and return to work plan will be kept confidential and the importance of Privacy Laws.
d. The organisation values his role and is looking forward to seeing him return to work.
e. In your own words explain to Craig why the company has to have an effective return-to-work and injury
management policy, and that it is a key part of the Work Health and Safety management System.
f. Refer to the type of arrangements you have made to manage his duties and position role while he has been
recovering.

Participant Name: INSERT NAME HERE
TO: Craig Turner
CC: Phil Maloney
FROM:
Subject: Return to work
Email Message:
It is to inform you that your claim for compensation has been accepted and you are to
return to work after a prescribed 2 weeks of sick as advised by your doctor.
The duties that you had undertaken will be revised and a work plan will be prepared after
consulting you and your supervisor so that you can be involved in increasing the
reputation of the organisation
References will be made about the privacy principles and any compensation related
information will be kept under confidentiality.
We are looking forward to your joining as your role in the organisation is extremely
valuable for us
The reason for the active return to work policy is that the organisation requires labor for
proceeding with the task. Therefore, the type of arrangements made for you include
providing safety equipments at your workplace and providing you with the opportunity to
conduct tasks that are less stressful