WH&S Initiatives and Workers Compensation Claims Process

Participant Name: Lawrence Yance
Module 5 Assessment Task
Part A
Your WH&S initiatives have been implemented and your review processes reveal 100% compliance, which is
great news!
You have been advised that Craig Turner is recovering well and he now requires your assistance with:
1. Managing compensation claims
2. Planning for his rehabilitation and return to work program
3. Monitoring and evaluating his return to work program
Access the workplace compensation authority for Queensland and research the process to find out how workers
compensation claims are managed.
Compile an information sheet for Craig to follow which will assist him in processing his compensation claim.
Topic Information or Guidance for Craig
a) Insert website reference of where you located
the following information
https://www.worksafe.qld.gov.au
b) How to lodge a claim Prior to lodging a claim, the workers have to
 Inform the employers about their injuries.
 Visit a physician and get a medical certificate.
 The claim should be made without any further
delay.
The claim could be made in the following ways:
 Through the website -
www.workcoverqld.com.au
 By reaching out through phone - 1300 362 128
 Fax - 1300 651 387
 The mailing address is GPO Box 2459,
Brisbane Qld 4001.
The claim can also be processed through a doctor.
c) Who needs to submit the claim? The worker has to submit the claim
d) Before making a claim, what does Craig need to
have done?
The following steps have to be done before making
the claim.
 inform the employers about the injuries
 Visit a doctor and obtain a worker’s
compensation medical certificate.
Make the claim at the earliest.
e) A claim has been made what happens now?
Reference where you found this information
Now each stakeholder has to perform functions
according to his/her responsibility. The employer
should not wait for the claim process initiation by
worker. Employer should immediately appoint a

Participant Name: Lawrence Yance
rehabilitation provider and supervisor. Supervisor
must assist the work in the process of returning back
to work. The progress update should regularly be
checked by rehabilitation and return to work
coordinator.
Insurer must consider claim of compensation and
advise the employer with regard to same. Health
provider should start the process of providing work
capacity certificate to worker. Finally, the injury
management coordinator must assist employer
develop Injury management Plan.
This information has been retrieved from
https://www.worksafe.qld.gov.au/rehab-and-
claims/stay-at-work-return-to-work/how-to-
return-to-work/help-your-worker-return-to-
work-guide-for-employers
f) What happens after the claim is submitted?
How many days does the authority have to make a
decision?
Once the claim has been made, Craig has to take
the necessary steps for recovery and rehabilitation.
According to the Workers' Compensation and
Rehabilitation Act 2003, after recovery, the injured
person has to return to work safely. The worker and
the employer have to work in tandem to ensure that
the injured person takes part in rehabilitation.
More details can be seen in the link:
https://www.worksafe.qld.gov.au/service-providers/
return-to-work-services
After the claim has been submitted, it is allocated to
a WorkCover Queensland claims representative. The
claim is evaluated within three days and the worker
and the employer would be duly informed. The final
decision on the claim would be made within twenty
days. The number of days may get delayed if there is
any difficulty in getting the relevant information.
g) Explain the arrangements you have
implemented with Craig’s Supervisor to cover Craig’s
duties and responsibilities whilst he is absent
I made arrangements to hire a temporary worker on
a contract basis to fill in Crag's duties while he was
recovering from the injuries.
h) Each time an incident and injury occurs, it is
wasteful to repeat the information locating exercise.
As such, how would you ensure time
effectiveness by planning to, or incorporating,
return-to-work into a Work Health and Safety
Management System?
Time effectiveness can be ensured by devising a
rehabilitation management plan that keeps all the
relevant information handy. A few of the staff are to
be given special training on this so that once an
incident injury occurs again, time-effectiveness can
be ensured.

Participant Name: Lawrence Yance
You have received notification from the workers compensation authority. The authority has decided that Craig’s
claim is valid and has been approved and assessed against the appropriate Workers’ Compensation and
Rehabilitation Act.
You have also received an email from Craig’s Doctor stating that Craig can start planning a return to work plan
and he only requires another 2 weeks absence from work.
Craig and his rehabilitation providers now need to be informed of the outcome of his claim.
Conduct research into the privacy laws to find out how Australian Wide Constructions should be storing Craig’s
information, and what they cannot do with Craig’s information.
Now, you are required to prepare an email to Craig and his Rehabilitation provider (Doctor) about the
return to work plan advising of the following points:
a. That Craig’s claim has been accepted and advise Craig that his Doctor has only approved 2 more weeks of
sick leave – ensure you advise what date Craig is to return to work.
b. Advise Craig that his duties will be revised and a return to work plan will be prepared in consultation with
him, his Doctor and his current supervisor before returning to work.
c. In your email response ensure that you make reference to the information you collected about the privacy
principles, laws and the need to maintain confidentiality and advise Craig and all associated parties how the
incident and return to work plan will be kept confidential and the importance of Privacy Laws.
d. The organisation values his role and is looking forward to seeing him return to work.
e. In your own words explain to Craig why the company has to have an effective return-to-work and injury
management policy, and that it is a key part of the Work Health and Safety management System.
f. Refer to the type of arrangements you have made to manage his duties and position role while he has been
recovering.
TO: Craig Turner
CC: Rehabilitation Provider
FROM: WHSMS consultant, Australian Wide Constructions
Subject: Return to work plan
Email Message: Hello Mr. Craig Turner. Greetings. This email is being sent to you to
make you aware that your doctor has advised you to return to work after 2 weeks; the
doctor has recommended only 2 more weeks as absence weeks for you after which you
are advised to return back to work.