(PDF) Assessment of nurse-patient communication
Added on 2021-04-24
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Running head: PATIENT ASSESSMENT AND NURSING CAREPATIENT ASSESSMENT AND NURSING CAREName of the student:Name of the university:Author note:
1PATIENT ASSESSMENT AND NURSING CAREA communication issue that is pertinent for this client:Communication is powerful tools by which every practice nurses can not only educatepatients about their healthcare activities develop therapeutic relationship with the patients. Witheffective communication, practice nurses can develop connection with the patient on anemotional level that gradually helps in developing trust of the patient in the nursing professionals(Smolowitz et al., 2015). With the development of effective bond, patients rely on the nurses anddevelop better adherence with the treatment andmedications that the practice nurses prescribethem for their betterment.They are able to explain their concerns and issues easily by which theycan overcome different anxiety, depression, loneliness, fear and many others.The Practice nursesare the first line of professionals who initiate the caring procedures and therefore they have to bevery careful that the patients develop high level of satisfaction when they visit the primary healthcare centers for guidance over their disorders (Mueller et al., 2015). In the case of the patient, itis seen that she is a resident from Bangladesh and her English is broken and not easilyunderstandable by the nurses. Moreover, the patient feels embarrassed when she is asked torepeat again thinking that she is failing miserably and her self-esteem is getting affected. Thepractice nurses of the primary healthcare center are also not able to understand her concerns thatare creating a communication barrier. Some practice nurses have talked with her creating eyecontact and such non-verbal communication aspect affected her self-respect. Asians considercommunication with eye contacts to be rude and this makes them feel that the speaker isdisrespecting them (O’hagan et al., 2014). Therefore, in such scenario, the nurses need to notonly develop culturally competent communication skill but also be compassionate and try theirbest to make the patient comfortable. She would be requested in a humble manner to speakclearly with one word at a time that will help the nurses to understand her concern. The practice
2PATIENT ASSESSMENT AND NURSING CAREnurses would also talk to her in easy language with simple syllables and without the use if anytechnical jargons so that she can understand the professionals effectively. Proper body languageshould be maintained according to their traditions so that the patients do not feel disrespected(Powell et al., 2017). Moreover, practice nurses should keep in mind a number of factors whilecommunicating with the patient. Researchers are of the opinion that patients should never beinterrupted mid way while they are speaking with the professionals. When individuals areinterrupted in between their interaction, they feel that the professionals do not respect them at all.They feel that they are powerless and therefore, the professionals are not listening to them. Thismakes them feel depressed and anxious and their self-esteem is hurt (O’Hagan et al., 2014).Once, the patients get hurt they never feel to comply with the interventions proposed to them andhence the result of the intervention are not as successful as was expected by the nursingprofessionals. Therefore, while the patient of the case study is treated, the practice nurses shouldprovide importance to listening to the patient attentively (Poitras et al., 2018). This would helpthe professionals to understand the real concerns of the patient. Once the professionals realize themain issues that the patient is concerned of, then the professionals would be able to planimportant interventions that would align with the demands of the patient (Kourkota &Papathanaosiou, 2014). Thereby, effective communication would help the professional toprovide quality care that would increase patient satisfaction. Moreover, effective communicationhas the capability to connect with the patient at an emotional level by which the patient willdevelop trust on the professionals. Once the patient starts relying on the practice nurses, she willalso adhere with the treatment procedure successfully (O’Halloran, Worall & Hickson, 2015).The expectations and dignity of the patient would be met that have the capacity to result inpositive health outcomes of the patient. With effective communication, patient safety is also
3PATIENT ASSESSMENT AND NURSING CAREensured. Therefore, after ensuring culturally competent communication, the practice nursesshould perform their role of writing the records and keep the notes of the patient up to date. Theyshould then liase with the other professionals, GPs and other healthcare centers to ensureeffective care to patient that matches the need of the patient. After developing effectivetherapeutic communication, the practice nurses should take the samples of the patient and checkher pulses, blood pressure and temperature (Poitras et al., 2018). The role of practice nurses isalso to give advice to the patients along with educating them by providing information abouthealth conditions and ailments and this would ensure Maryam to understand the lifestylemodification she needs to stay healthy. The role of practice nurse is also to provide emergencyfirst aid and treatment and they should clean the wounds of the patient and dress them well. Allthese could be only achieved when effective communication is established with the patient.How the principles of primary health affect the client’s management:Primary healthcare can be defined as the essential form of healthcare that remains basedon scientifically proven as well as socially acceptable methods and technology that makeuniversal healthcare accessible to every individuals and every families in the community. Publiceducation is one of the most important aspects of primary healthcare that remains followed byproper nutrition, clean water and sanitation, maternal as well as child health care, immunization,local diseases control, drug provision, accessible treatment and many others (Stanhope &Lancaster, 2015).As mentioned, accessibility to healthcare is one important aspect for theprimary healthcare center and nurses should put importance to it while treating the patient.Ensuring accessibility to healthcare that are culturally competent, easily available and affordableirrespective of gender, age, ethnicity and others is one of the most important principles of
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