PATIENT EXPERIENCE Report 2022

This is academic reflective writing assignment using APA guidelines. And it should mainly focus in the marking criteria sheet where there is given a case scenario of Mr. Taylor. All the needed information is in the assessment detail and marking rubric guidelines. Thanks

Running head: PATIENT EXPERIENCE 1
Patient Experience
Name of Student
School

PATIENT EXPERIENCE 2
Patient Experience
Introduction
Patient experience and partnering in the hospital is the most critical aspect of patient care.
In this paper, two people named Mr. William Taylor and Natasha Reedy are discussing their
experience on The Patient Experience and Partnering in Care. In which Natasha Reedy asks
William Taylor’s experience about the patient experience. Mr. Taylor responds to all the
questions asked, and he cites delays in the manner in which he was attended to when he got to
the hospital because of the numerous emergency cases. Natasha comes to the hospital feeling
pain following an accident. However, he is not attended to immediately but after 11 hours. He is
given medication and is taken to the X-ray room for x-ray imaging. After evaluation, he is
released to go home and books an appointment with the physicians for further analysis.
However, he was comfortable and appreciated that urgent cases deserved to be attended to first.
He is happy with the kind of service he received from the nurses and physicians who assessed
him.
Description
Patient experience in partnering in care is very critical in disease management. Mr.
Taylor, having struggled with kidney stones, falls by the road, which affects him seriously. He
partners with the physician showing his readiness to have a change in his condition. Mr. Taylor
provides all the necessary information asked of him by Natasha Reeds. Mr. Taylor explains how
long it took him before he came to the hospital. He did not want, but ultimately, he was forced
to. On arriving at the hospital, it makes him another 11 hours to get treatment. Although he

PATIENT EXPERIENCE 3
concedes that waiting for 11 hours was dissappointing, he acknowledges that other patients came
in who deserved quick treatment than him. They were in very critical emergencies.
Further, he had four more sessions with the physician who conducted more assessments
on the patients to determine his conditions. Two themes stand out from this patient experience –
patient care experience, patient family-centered care, and partnering in care. According to Wolf
PhD (2014), patient care experience relates to the various relations patients have with the
healthcare system. These include nurses, doctors, and surgeons. Family-centered care involves
the affiliation of family members to decision making in healthcare. Patent care involves a
strategy of care that improves the experience of patients and customers (Saulnier, 2016). Mr.
Taylor describes their experience of patience and Partnering in Care. Patient family-centered
care and partnering in the care experience of Mr. Taylor was good because his family decision
making with his doctor was excellent. Mr. Taylor’s experience is a striking one. He experiences
much pain with his kidney stones. As a result, he goes to a public hospital then he didn't get
better treatment.
The patients experience included falls prevention and harm from falls care. Mr. Taylor
was given assistance on how to prevent falls. The physiotherapist taught him how to use his arm
using the other arm and other aids like sticks. He was also taken through various exercises for
four weeks. All these were to prevent falls. Besides, he was also diagnosed to determine the
cause of the falls and given medication. The patient also has information on my Health e-Record.
A camera will be out on his body to take picture every two seconds. This will monitor his
progress so that the doctor can keep track of him.

PATIENT EXPERIENCE 4
Feelings and Thoughts
Before this experience, I thought that I had little or no knowledge entirely on this model.
However, after reading through the script, I felt more confident that I can conduct an assessment
of the patient to determine their patient experience. I think the patient had quite a good time with
the doctor, nurses, and the health professionals that attended to him. The fact that he paid a lot of
money to visit the doctor four times speaks volumes. Also, his comments about the nature of
service he received, coupled with the kind of care and attention given to him, are proof that he
was satisfied. I also feel that the doctors were justified in their handling of the most critical and
emergency conditions at the expense of Mr. Taylor. Patients in emergency need urgent attention.
Values and beliefs
I firmly believe that professionalism and an ethical code of conduct are critical in patient
care. Following the laid down regulations and rules in caring for patients is very important.
Given that Mr. Taylor could not get the doctor's attention for up to 11 hours is striking yet okay
from a professional point of view. The doctors were busy attending to the most urgent situations
that came through the ambulance. Taylor was only number 4 in that emergency list. If I were the
attending doctor, I would do the same for as many patients as possible. This is because I cannot
leave a critical patient to die while attending to a patient who is strong enough to walk.
Therefore, strong belief and values systems are needed to have a successful nursing career.
Analysis

PATIENT EXPERIENCE 5
I feel that M. Taylor got quality care. Mr. Taylor received a quality diagnosis and care.
The healthcare professionals that attended to him had experience and helped him. The nurse
stayed with him as he received treatment. He gets good care by the surgeon. Also, the addressing
staff served an essential role as a facilitator to Mr. Taylor. I also feel that Mr. Taylor was a very
determined man. Having waited for too long, he did not give up or go to another health facility
for treatment. Besides, he even used his own money regardless of the treatment cost and visits to
healthcare. Lastly, although Mr. Taylor has conceded satisfaction with the services he was given,
I feel that he has some reservations, especially to the newly employed nurses. He does not feel
satisfied with their services.
Partnering patients in care increases patient satisfaction. Patient-centered care has
become a great, familiar, and attractive quality of health care organizations. Proponents describe
that “patient-centered care” as an approach that values or takes into consideration the patient's
biological and physiological information rather than just the biomedical concerns, preferences,
and values (Nickel, Weinberger & Guze, 2018). It enhances good relationships with the patients,
which are suitable for business as hospitals gain a competitive advantage over others by offering
patient care that emanates from a partnership. Making healthcare systems to be more patient-
centered enhances the experiences of patients. To reach this milestone, healthcare organizations
should involve patients in care and delivery of care (Greene, Tuzzio, & Cherkin, 2012). The
success of the health care market depends on a strong partnership among physicians, health care
organizations, nurses, support staff, and patients. It helps in realizing the necessary results
commensurate with the expectations of the client.
Person-centered care is the globally accepted, standard healthcare delivery approach. This
is achieved by partnering with patients for their care. In the end, partnering with patients

PATIENT EXPERIENCE 6
improves their conditions as well as leads to their empowerment (Butenko, Lockwood &
McArthur, 2017). Besides, the central focus of partnering with patients is to build relationships,
trust, and mutual respect, and to share the knowledge that will facilitate better health outcomes
(Howrey et al., 2015). In this case, Mr. Taylor grew more confident that he could freely share
with the doctor. Also, he opened up on more things other than just what was ailing him so that he
can receive personal-centered care. Besides, this kind of arrangement is essential since the
patient gets the opportunity to contribute their ideas on how to better the delivery of healthcare
services. In so doing, clients feel involved in the delivery of healthcare, and they will be more
willing to come back next time.
Action Plan
In future, I will be more proactive in my approach to make the patient understand there is
an emergency in case they are not attended to. This will prevent patients from questioning the
effectiveness of our healthcare systems. Further, I will be more open and transparent with
patients. Apparently, Mr. Taylor was happy that the doctor was very frank with him. I will
inculcate the discipline of undertaking professional reflection using the Gibbs cycle. I also look
forward to continue adhering to the laid down professional code of conduct for nurses.
Conclusion
From this case study, we can conclude that the experiences of patients depend on the
quality of healthcare given to them. The provision of quality and timely attention to patients
enhances the patient’s belief in the healthcare system. The healthcare organization must give
clear attention to the patient’s preferences, needs and values in order to maintain quality patient-
care. Also, it is essential to note that partnering with patients in care improves the patient's

PATIENT EXPERIENCE 7
confidence with the healthcare system. It also builds trust, enhances communication, and makes
patients feel appreciated. I have learned a lot in this practice. I hope my feelings and thoughts
about these scenarios will keep on increasing with time.
References
Greene, S. M., Tuzzio, L., & Cherkin, D. (2012). A Framework for Making Patient-Centered
Care Front and Center. Permanente Journal.
Wolf PhD, C. P. X. P., & Jason, A. (2014). Defining patient experience. Patient experience
journal, 1(1), 7-19.
Nickel, W. K., Weinberger, S. E., & Guze, P. A. (2018). Principles for patient and family
partnership in care: an American College of Physicians Position Paper. Annals of
internal medicine, 169(11), 796-799.

PATIENT EXPERIENCE 8
Howrey, B. T., Thompson, B. L., Borkan, J., Kennedy, L. B., Hughes, L. S., Johnson, B. H., ... &
Degruy, F. (2015). Partnering with patients, families, and communities. Fam Med, 47(8),
604-11.
Saulnier, L. (2016). Partnering (with Patients and Families) to Advance the Practice of Patient-
Centred Care. The Canadian Journal of Hospital Pharmacy, 69(6), 510.
Butenko, S., Lockwood, C., & McArthur, A. (2017). Patient experiences of partnering with
healthcare professionals for hand hygiene compliance: a systematic review. JBI database
of systematic reviews and implementation reports, 15(6), 1645-1670.