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Article on Patient Experience

   

Added on  2020-04-01

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Running head: PATIENT EXPERIENCE1IMPROVING QUALITY OF CARE THROUGH PATIENT EXPERIENCEStudent’s NameCourseProfessor’s NameUniversity Date

PATIENT EXPERIENCE2Improving Quality of Care through Patient ExperienceIntroductionThere is an expanding accentuation on, and sense of duty regarding, using patients' stories in nursing practice and nurse training. Quality of healthcare organizations and perception of performance are extending far beyond surveying the excellence of clinical care provided to value the experience of a patient as an important gauge. While listening to patients’ narrative of their experience in a health facility is the easy part using the story to improve the experience of the patient and practice at the facility can be quite challenging[CITATION Kir15 \l 1033 ]. This article present in summary, a patient’s experience giving the context by which the experience happened, use Significant Event audit to analyze this experience and highlight how clinical governance components can be put to use to improve the quality of care the patient experienced[CITATION Mid15 \l 1033 ].The Patient Experience: Alice KimboA couple of years back Alice Kimbo was diagnosed with a neck cancer. The doctors examined Alice’s neck cancer and informed her that it had originated from another part of her body. After the doctors running multiple tests, they did not locate any other illnesses. Therefore, she was discharged. However, after a short while Alice explains that she had to go back to the healthcare as she felt unwell, had no appetite, became increasingly tired and had shade a lot of weight. Alice's bones were hurting, and her husband told her that her voice was changing. Alice explains that she felt inadequate and had no vitality by any stretch of the imagination. Alice got admitted to a clinic; it was at this clinic that she had an extent of frightful tests. Doctors gave her awful news; she had a tumor in her lungs and some other parts of her body. Alice claimed that

PATIENT EXPERIENCE3the doctors told her she had the disease yet said nothing in regards to what she ought to expect. In her opinion, she never thought to ask as she only accepted she was there for treatment which meant getting well soon and leaving the hospital healthy. Alice made the supposition that her tumor was conceivably curable and spoke emphatically concerning the illness and recuperation. After two days, Alice was taken from her ward to the oncology ward; this reaffirms Aliceconviction of the analysis that she would begin treatment soon. She was acquainted with the other men inside the straight, whose ailments were notably similar to hers. The patients shared their experiences and stories. Alice showed up (rather innocently) fairly consoled that, similar to theirs, her treatment would soon begin. Alice encounters were like detached bits of a puzzle. She had to connect the pieces of information to understand what was happening. To her to could only mean that she was facing her demise. The next day an attendant went to Alice bedside and clarified, rather suddenly, that there was another patient in critical stages who needs a bed and disclosed to her that she would be moved once more to another therapeutic ward inside the clinic, which 'manages patients who have breathing issues.She was dissatisfied with the regular change of wards (for the fourth time in a row); she tested the medical attendant, enquiring, “I am in critical stage am I not? Also, doubtlessly I should be here so my growth can be dealt with." The medical attendant was startled by Alice’s reaction. She unmistakably thought diversely and more likely than not come to the realization that all hope was gone. A day after the incident, another medical attendant moved towards her bedside. Alice noticed her budge name and a label, ‘End-of-Care’ on the attendant uniform. Alice wondered if it was true that she was here to watch over her in her final days. Nobody had

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