Factors Influencing Patient Satisfaction in Public and Private Healthcare Services in Australia

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The factors influencing the patients’ satisfaction in public and private healthcare services
in Australia.
The wellbeing and health of individuals have a very long history within the social science and
the environmental development. For instance, the geography, sociology and economically with
the high demand of the healthcare services that is increasing every day (Department of Health
and Ageing, 2013). Many of the health and business researchers have observed that the health
care services can be more accessible if they are closer to the consumers. According to the
international health organization (WHO) health is a condition of being complete regarding
psychological, social and physical wellbeing but not the absence of the sickness (Australian
Institute of Health and Welfare, 2012). On other defining approaches like in marketing,
healthcare seeks in meeting the individuals who are very healthy and who want to maintain their
wellbeing status.
Accessing the adequately organized health care service in a given country is a fundamental thing
for the economic and social growth. A well-organized healthcare institution ensures its clients
receive high-quality services. The organization mainly has been facilitated by the health
insurance in the developed countries like Australia. In Australia, the healthcare services are
provided by both the private and public hospitals. These institutions have equal standards
according to the international health standard equipped with the new technologies and capable
personnel. For many years many of the patients prefer to be treated in the private health
institutions despite their high cost (Harris and Spickett, 2011).
Therefore, the primary objective of this research is to examine some of the aspects that influence
the patient's satisfaction. The analysis will incorporate both the interpersonal links and other
elements that would impact the quality of the healthcare services provided to the clients in