Patient Satisfaction at the Hospital

Running head: PATIENT SATISFACTION 1
Patient Satisfaction
Name
Institution

PATIENT SATISFACTION 2
Mabel’s Concerns
Mabel experiences a lot of challenges at the hospital that leaves her unsatisfied with the services
offered. Firstly, she spends an additional night at the hospital due to the doctor’s failure to show
up and sign discharge forms. She was also supposed to receive her prescriptions for her condition
but that never happened because the pharmacy was closed overnight. Her bill could not be
provided to her because the computer which was to be used to mail the bill was shut down for
maintenance. The link that she was given to help her view her records online also did not work
and the user name and password that were to be on the discharge paperwork were missing.
These concerns are a clear indication of a failure in technology that can affect a patient’s
healthcare delivery. Like in the case of Mabel, she did not receive quality care due to a failure in
technology. With proper working technology, the discharge forms could have sent to the doctor
to sign and then sent back to Mabel. Additionally, poor technology meant that she could not
receive her bill in time nor access her records online. Therefore the quality of care delivered was
very poor. She was therefore unsatisfied with the services offered unlike 15 years ago when she
was pleased and satisfied with her stay.
Innovative Technologies
Mobile Technology
Mobile technologies allow clients to access their health records at the comfort of their phones or
tablets. In other words, this is a medical health practice that is supported by mobile devices. The
technology is made up of things like mobile health apps and mobile-enabled electronic health
records that enables both providers and consumers to access clinical information. Therefore,
instead of Mabel using a link to check her records, she could just use a mobile health app to track