Performance Appraisal - Desklib

Running head: PERFORMANCE APPRAISAL
Performance Appraisal
Name of the Student:
Name of the University:
Author Note:

1PERFORMANCE APPRAISAL
Accomplishments:
Mr. Blizzard is a young 28 year old technical specialist working for Cryster. He has
overall six years of experience including his year at Cryster. Immediately after his joining
at the company due to some internal restructuring he had to handle technical problems in
addition to the general customer support. His accomplishment in doing this lay in the
development of a newer procedure guide for trouble shooting that allowed the lesser
experienced workers in spotting problems and solving them within lesser time. Besides,
Mr. Blizzard also had past accomplishments where he was able to solve the application
problems for over 100 clients thereby winning repeated business and developing sound
customer relation with clients holding larger accounts.
Strengths:
Mr. Blizzard has stronger organizational skills and has good time management
capabilities. He possesses exceptional technical skills and has a good record as trouble
shooter. Moreover, once defined he not only can diagnose problems but also resolves them
faster in a quicker and efficient manner.
He also had a good understanding of the company’s commitment towards the client
support and therefore made an attempt in segregating genuine problems related to products
from the problems taking place due to the customization or application of software or
technical illiteracy.
Areas Needing Improvement:
The skills of Mr. Blizzard in dealing people are one of the areas that required
improvement. There have been instances when Mr. Blizzard has expressed his frustration in
dealing with the problems where he felt that client could solve it on their own with a little