Performance Improvement and Management in Health and Social Care

PERFORMANCE
IMPROVEMENT AND
MANAGEMENT IN
HEALTH AND SOCIAL
CARE

Table of Contents
INTRODUCTION...........................................................................................................................3
QUESTION 1...................................................................................................................................3
Strategic Planning model and Advantage and disadvantage of using same in the organization 3
QUESTION 2...................................................................................................................................6
Analysis of financial statements of company.........................................................................6
Analysis of Efficiency ratios .................................................................................................7
Residual incomes of the company before and after investments...........................................8
Information that is important apart from the ratio analysis for interpreting the financial
statements of company...........................................................................................................9
QUESTION 3.................................................................................................................................10
Discussion paper for evaluating use of non- financial and multidimensional model of
performance management....................................................................................................10
CONCLUSION .............................................................................................................................13
REFERENCES..............................................................................................................................14

INTRODUCTION
The competition within the market and in the business environment is very high and to
manage this competition it is necessary for the company to manage its performance in effective
and efficient manner. Thus, for this concept of performance management is being used which
help companies in managing its performance in effective and successful manner. The present
report is based on Care UK which is a British company established in UK and deals in providing
social and health care to general people. The current report will outline the different types of
strategic planning model which are appropriate for the care providers. Also, this will highlight
some calculations and ratio analysis and there interpretations. In the end the use of non- financial
and multidimensional model of performance management will be discussed.
QUESTION 1
Strategic Planning model and Advantage and disadvantage of using same in the organization
Strategic planning process in the organization is a process in the organization in which looks at
developing different direction, decision and allocation of the different resources in the
organization. There are many different type of the strategic model which can be used by different
heath care organization of the UK. Strategic planning in the organization used to serve as the
road map to help the different organization to discover the different way through which different
operation can be carried out in the organization (Tahir, Ibrahim and Nurullah, 2019). Some of
the example are as follows:
Strategic Map: It is one of the best model which can be applied on the heal care industry
of the organization. This tool is the visual tool which is designed in the organization for the
purpose of communicating the strategic plan in the way in the organization that it help
organization in achieving the high level of the business goal in the organization. Reason for

choosing the same for the health care organization is that it used to provide the good framework
of the strategy in which organization used to make the different strategy by looking at the 4
different perspective of the organization (Liao, Lin and Lin, 2016). The 4 perspective are
Financial perspective, customer perspective, Internal Perspective and Learning and growth
perspective of the organization. Looking at four different perspective in the organization will
help the organization in building a multidimensional product in the organization, which can help
the company in covering better market area coverage of the organization. Benefits and drawback
of using Strategic Mapping for the organization are as follows:
Benefits
Access multiple Level: Biggest benefit which will be enjoyed by the organization by
using strategic mapping in the organization is that it will help the organization accessing the
overall performance of the organization, by looking the same at the different level. Not only that
as it help the organization in looking at many different perspective, it help the organization in
going deeper into many different component of the individual before making different strategy in
the organization. This will eventually help the management of the organization in getting support
in context of the information in the organization.
Delegate task more efficient: Strategy mapping will also help the organization in
delegating the different task very efficiently in the organization. As strategic mapping in the
organization used to help the organization in dispersing the different task in the organization in a
way that it help the organization in breaking down the different strategy in the organization more
efficiently (Ahmad and Zabri, 2016). It will also help the organization in bring good sort of
clarity in the organization to carry out the different sort of activity in the organization. Generally
strategic mapping in the organization used to make the different blogs and used to delegate
further boxes in the organization, which help employee and organization in understanding the
different delegated task easily in the organization.
Drawbacks
Impact the efficiency of business: Biggest disadvantage of using strategic mapping in
the organization is that it used to demands a good amount of the resources from the organization
end to carry out different operation of the business. As organization has to invest a good amount
of the time and the efforts from the organization end to carry out the process of the strategic
planning in the organization. This eventually used to has a very negative impact on the