Key Performance Indicators in Manufacturing and Service Industry

Performance
Management

Table of Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
Key performance indicators in manufacturing and service industry......................................3
Difficulties faced by the service industry to measure performances......................................4
Financial and non-financial factors within performance management..................................5
CONCLUSION................................................................................................................................5

INTRODUCTION
Performance management is a process which includes various activities so that a better product
can be provided by the company to their customers. For this the company focuses upon their
internal capabilities in terms of resources that they have as with improvement in their
performance will lead to overall improvement of the outcome (Syed and Butt, 2017). In this
report Barclays Plc is taken into consideration which is a multinational bank and financial
company. They have four core businesses which includes corporate banking, personal banking,
investment management and wealth management. Along with this manufacturing company
Associated British foods are taken into consideration which is a manufacturer of consumer goods
such as sugar, agriculture produces etc. This report includes key performances indicators in two
industries i.e., service and manufacturing. Apart from this various difficulties in measuring the
performances is also discussed.
MAIN BODY
Key performance indicators in manufacturing and service industry
Key performance indicators are a measuring techniques with the help of which the
businesses can determine how efficiently they can achieve the objectives of the company. With
the help of this Barclays and AB Foods can improve their performance by identifying various
KPI within their organisation.
KPIs for service industry:
 Cost of delivering services: To manage cost is important for the organisation as it
enables them to enhance their profitability and for this they focus upon various factors
from where the cost can be minimised (Mone, London and Mone, 2018)
 Customer satisfaction: By providing better and high quality services the company can
improve the satisfaction level of the customers which has direct impact on the loyalty of
the customer and thus on the profitability of the company.
 Employee Engagement: Involving the employees of the organisation will enable the
company in talking various decisions and adopting various changes that are taking place
in the business environment.