Main Features of Performance Management System

Introduction to main features
of performance management
system

1. Goal setting and performance measurement processes
Financially, employees should ensure that they reach the sales target
set by their managers. Measurement will be based on the sales
revenue earned in a month
Employee should ensure that they are efficient and effective when
processing order for their customers. This will be measured based on
the time taken for the completion of sales transactions.
Employee should aim at having perfect customer services. They should
learn how to help their clients meet chooses the right products that will
reach their expectation. Employee should achieve a customer focus of
8/10

2. Formal and Informal feedback
Mangers should provide their employee with immediate and
continuous feedback. Employees performance is based on the feedback
they get from their managers. Besides that, formal feedback through
the management department should follow the policies of the
organization before reaching the employee. In addition, mangers
should lay a role in offering a face to face talks with their employees an
d in this case offering the right feedback within a short period of time.