Performance Management in Marks and Spancer

Performance management

Table of Contents
INTRODUCTION...........................................................................................................................1
What is meant by the performance pyramid of Lynch and Cross 1991:.....................................1
Explanation of the performance pyramid in the Marks & Spencer :.........................................2
Why the Marks & Spencer use the performance pyramid. Advantage and disadvantage.........2
CONCLUSION ...............................................................................................................................3
REFRENCES ..................................................................................................................................4

INTRODUCTION
Performance management is the key element of the corporate management which help
manger to appraise employees work, the objective of the performance management is to establish
an environment under which individual can do the best of the work effectively and efficiently.
Performance management is the part of the management, performance management concentrate
on the performance of the organisation, each department under the organisation, mangers and
employees under the organisation. Under this report Marks & Spencer chosen as the organisation
. It is the major British multinational company of the UK, it is a public limited company or retail
industry(Schleicher and et.al., 2018). Marks & Spencer headquarter based in Westminster,
London. Michael Marks and Thomas Spencer are the founder of the Marks & Spencer
company. Under this report will cover the explanation of the performance pyramid of Lynch
and cross 1991, and explanation relevant to the why Marks & Spencer used the performance
pyramid.
What is meant by the performance pyramid of Lynch and Cross 1991:
Generally performance pyramid is the structure which measure the financial and non
financial performance of the organisation, the performance pyramid is developed by the Lynch
and cross. Performance pyramid originate from the concept that organisation work at different
levels. It is important that these different levels of the performance pyramid hold or support each
other. Performance pyramid of Lynch and Cross 1991 consist or divided into of the 4 level(Noe,
and et.al., 2017).
 Level 1 it is the top level of the performance pyramid of Lynch and Cross 1991. it is the
corporate eye or aim. With the use of the corporate eye the organisation determine that
how organisation can achieve the organisational long term achievement and competitive
importance.
 Level 2 second level of the performance pyramid of the Lynch and Cross 1991
concentrate on the success of an organisations CSFs in terms of market relevant measures
and financial measures, financial as well as marketing achievement of a proposal
concentrate on the achievement of the corporate eye.
 Level 3 third level of the performance pyramid under this level the financial and
marketing strategies set a level 2 related to success of customer satisfaction, increase
high productivity and flexibility at the next level of the performance pyramid. This are
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