Report on Performance Management System in ESS Support Services

This report provides a comprehensive analysis of the performance management system implemented by ESS Support Services. It begins by outlining the relationship between performance management and the company's business objectives, emphasizing its role in improving employee effectiveness and achieving sustainable growth. The report then delves into the key components of the system, including manager reviews, 360-degree feedback, engagement surveys, and goal setting, and how these elements contribute to staff motivation. Furthermore, it explores the significance of reward systems and their components in driving employee performance and commitment. The report also highlights crucial factors for effective performance management, such as data collection, training, and regular performance reviews, and concludes with a discussion on the performance review process and its importance in employee development and organizational success.

Running head: PERFORMANCE MANAGEMENT SYSTEM
Performance Management System
Name of the student
Name of the University
Author note

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Table of Contents
Introduction................................................................................................................................2
Performance Management and business objectives...................................................................2
Components of the performance management system...............................................................3
Performance Management Process and staff motivation...........................................................4
Reward and performance management system..........................................................................5
Components of total reward system...........................................................................................5
Five factors related to management of performance..................................................................6
Data required for performance management process.................................................................6
Performance Review Process.....................................................................................................7
Conclusion..................................................................................................................................7
References..................................................................................................................................8

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Introduction
Performance management refers to systematic process with the help of which the
human resources involves the employees that improves effectiveness of an organization. It
helps the managers in the establishment of the performance expectations that helps the
employees in understanding their job in the better manner1. It helps in reinforcing individual
accountability of workers that aids them in meeting the goals and in the evaluation of their
performance. ESS Support Services is the leading provider of the food along with the support
services that have assumed great popularity among the people. This report discusses about
performance management in ESS Support Services and their relationship to business
objectives of the organization. This report elucidates on main components of performance
management system and the way it can provide motivation to the staff. The report elaborates
on purpose of the reward and the components present within the total reward system of the
company. This report throws light on the five factors that should be considered for the
management of performance.
Performance Management and business objectives
The primary purpose of performance management is to provide basis for the
promotion that can provide the encouragement to workers in the accommodation sector. It
can increase the performance outcome of employees of ESS Support Services that can
increase the annual revenue which is earned by the company. The performance management
can aid the employees in the identification of the strength along with the weakness that can
aid him in understanding is role in a better manner. It can develop the employees that can
make him provide the excellent customer service to the people2. It can help in the
identification of the training needs that can prepare him for meeting the challenges in the
future employment. It can attain the business objective of the sustainable growth by making

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the careful use of the resources of the company. The performance management within ESS
Support Services can remove the factors of the discontent among the workers that can
motivate the employees for the better performance. It can aid in the maintenance of the
healthy cash flow that can lead to the expansion of organization.
Components of the performance management system
There are different kinds of components that are used by ESS Support Services for
managing the performance of the workers. The different components that are used are
manager reviews, 360 Performance Reviews, Engagement Surveys, Social Recognition, Goal
Setting, Goal Alignment and Succession Planning. The manager review assesses performance
of managers in ESS Support Services that identifies the coaching opportunities in the
organization. The organization takes recourse to 360-degree feedback that helps he workers
in getting constructive feedback from the peers and the managers. The engagement surveys
are conducted in the food services company that makes the employees voice their concerns
about the activities and the policies in the organization. The organization provides the
employees with the tools that creates the meaningful relationship among the employees of
company. The feedback apps are provided to employees of ESS Support Services which
provides empowerment to employees. The workers are made known that the company lays
great deal of emphasis on the element of the trust that helps in delivering service of the high
standard to the employees. It supports the aspect of goal management of workers that can
help the colleagues in pursuing the goals as the individuals and the teams. The performance
management system in ESS Support Services facilitates tracking and the completion of the
individual along with the organizational goals. The succession planning helps the workers in
moving to the next challenge that can bring about the future growth of workers.

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Performance Management Process and staff motivation
The performance management system have an effect on the aspect of motivation in a
company. Employees who receive the constructive criticism can strategize their performance
improvement as they tend to become motivated. Performance management system can help
organization in realizing goals that aligns employee behaviour with that of business strategy
of a company3. It can motivate the employees in ESS Support Services so that they work
towards the achievement of objectives. The consistency of the employee performance with
the strategic objective can provide competitive edge to a company. The evaluation system in
ESS Support Services identifies the potential employees that aids in deciding about the
proper rewards. It identifies the development needs of the workers that helps in the
development of the workers. It is instrumental in supporting strategic aspect of company that
can act as an impetus for providing the motivation to the workers. Mc Clelland’s theory of
needs talks about the fact that the sense of the accomplishment, affiliation along with the
power can drive the competence of the employees. The employees want to quick
acknowledgement about their progress and performance management system can provide the
right kind of the stimulus to the workers. The extrinsic motivators like the money can
motivate the people towards the productivity as it can satisfy the psychological needs of an
individual. The desire of the learning is an intrinsic motivator that can make an individual
investigate the ideas in a better manner.

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Reward and performance management system
The management of reward system can bring the beneficial effect on performance of
the employees. It can instill the sense of the ownership among the employees that can bring
about the continuous improvement of the workers in a company. It can create the way for the
promotion of the team work that can minimize the dissatisfaction among the workers. It can
enhance the interest of employees in financial performance of organization. The employees in
the event of being rewarded for the attainment of the new skills can add value to
organizational performance4. It can facilitate the job rotation among the workers that can aid
in self managing the work teams in a company. The recognition along with the merit rewards
can help in winning the employee commitment that can gain the beneficial results for the
company.
Components of total reward system
The employees of ESS Support Services are provided the encouragement by the dint
of total reward system that drives the higher performance among the employees. Total reward
system consists of the efforts which can be used by an employer that can help in recruiting
and motivating the employees. Total reward system comprises of the five elements of the
compensation, work-life balance, recognition, benefits and the professional development of
workers. ESS Support Services provides the base salary to the workers along with the bonus
that increases the performance of workers. The workers are provided with the flexibility of
arriving early or leaving late so that they can accommodate the needs of their families. The
organization establishes the volunteer programs along with the stress-management resources
that provides relaxation to workers5. The organization provides the learning along with the
advancement opportunities that helps in the area of recognition of the workers. The benefits
that are provided by the firm are the social security programs like the pension programs that

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increases the value of the workers. ESS Support Services makes use of the learning
management system that acts as a solution for the growth of the employees.
Five factors related to management of performance
There are certain factors that should be considered in the event of managing
performance of employees of ESS Support Services. Firstly, the web-based systems can
facilitate process of collection of data that can facilitate the goals of employees of
organizations. It can provide the common framework for the managers along with the
employees. Secondly, the rating points in the scale should be defined in the clear manner that
can make the managers have the common understanding regarding the application of the
scale to various levels of the performance. Thirdly, the skills training is an important
component that can increase the consistency of the workers that can drive the perception of
the fairness among the workers. Fourthly, the managers should hold the periodic performance
reviews that can build the skills along with the competence of the workers in ESS Support
Services. Fifthly, the self-assessments should be made use of that can provide the vehicle for
the employees in giving the inputs about their evaluation.
Data required for performance management process
The data is required by the people in the senior management in an organization for
carrying out the process of the performance measurement. The net promoter score can act as
an important metric that represents the willingness of the client in recommending the service
to that of the other potential clients6. The number of the sales of ESS Support Services can act
as a crucial metric that can indicate the efficiency of the employees. The absenteeism rate of
the workers can serve to indicate the level of engagement of workers that can indicate the
individual performance of employees. The hours of time that is spent by an employee

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working overtime can serve as the important data that can measure the performance of
employees.
Performance Review Process
The performance reviews are conducted in ESS Support Services after every six
months that aids in the correct evaluation of the workers. It helps the managers in carrying
out the communications with the employees on the regular basis that proves to be profitable
for the workers. It can highlights the strengths along with the weakness of the employees that
can aid im in the aspect of his professional development. Purpose of the performance review
is to facilitate better working relationship and to provide the useful feedback about the job
performance of employees of ESS Support Services7. It aids in providing the constructive
feedback on the regular basis that works for the benefit of workers. The performance
appraisal process makes the workers complete the Self- Appraisal worksheet and the
managers provide the feedback on the various areas that helps in the assessment of ability of
workers. The employees are provided with the feedback regarding how to develop the
competency in the weak areas.
Conclusion
Performance management provides basis for employee promotion which provides
encouragement to workers within the framework of accommodation sector. Performance
management system can be instrumental in proving motivation to workers and employees
receiving the constructive criticism can take their performance in the right direction. Reward
system can have positive impact on employee performance and it can be instrumental in
instilling ownership among workers that can lead to continuous improvement of employees.
The performance review is undertaken within ESS Support Services after every six months
that helps in evaluating the employees in the right manner.

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References
1. Sharma, N.P.; Sharma, T; Agarwal, M.N., 2016. Measuring employee perception of
performance management system effectiveness. Employee Relations.
2. Rajnoha, R.; Lesníková, P., 2016. Strategic performance management system and
corporate sustainability concept-specific parametres in Slovak Enterprises. Journal of
Competitiveness, 8(3).
3. Sutheewasinnon, P.; Hoque, Z.; Nyamori, R.O., 2016. Development of a performance
management system in the Thailand public sector: Isomorphism and the role and
strategies of institutional entrepreneurs. Critical Perspectives on Accounting, 40,
pp.26-44.
4. Ishizaka, A.; Pereira, V.E., 2016. Portraying an employee performance management
system based on multi-criteria decision analysis and visual techniques. International
Journal of Manpower.
5. Idemobi, E.; Ngige, C.D.; Ofili, P.N., 2017. Relationship between organization
reward system and workers attitude to work. Journal of Business and Economic
Development, 2(4), p.247.
6. Nachiappan, R.M.; Anantharaman, N.; Muthukumar, N., 2016. Design of a New
Reward System in a Continuous Line Manufacturing Industry. IUP Journal of
Operations Management, 15(2), p.7.
7. Tariq, M.; 2019. Impact of Reward System, Training and Deveopment on
Organizational Competitiveness. CITY UNIVERSITY JOURNAL OF SOCIAL
SCIENCES, 1(1).

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Reading Material
Chapter 8: Managing Performance
Managing for Good Performance: A Guide for Managers
The Best and the Rest: Revisiting the Norm of Normality of Individual Performance
Global Human Capital Trends 2014: Engaging the 21st century workforce