Unit 23: Personal and Professional Development - Work-Based Problems

This assignment addresses work-based problems encountered by an assistant manager at Travelodge, focusing on high labor turnover. The solution proposes strategies to improve staff motivation, morale, and job satisfaction through opportunities for growth, training and development, and effective workload management. It also explores various communication styles, including verbal, non-verbal, and ICT, to facilitate information exchange within the organization. The assignment emphasizes the importance of fair pay and rewards to enhance employee performance and retention. The document is a response to a BTEC HND in Travel and Tourism Management unit, offering practical solutions to real-world workplace challenges, along with insights into communication strategies to address and resolve organizational issues, ultimately contributing to improved operational efficiency and employee satisfaction.

4.1 Select solution to work-based problems
I am working as an assistant manager at the Travelodge.
Therefore, I have experienced that high labour turnover over last
three years. There are many reasons such as lack of motivation,
low staff morale, low job satisfaction, excessive workload,
ineffective communication, mental health issues, unhealthy
competition and unrealistic targets (Boahin and Hofman, 2014).
These reasons are highly effected negatively on consumers care in
the organization. For solving this work-based problem, I am
followed various solutions such as:
Managing world load:
It is necessary to manage work load within the
organization. Through excessive work load, employees do not
work effectively, so that I will consult with my superior for
managing the workload. This will help to reduce high labour
turnover in the Travelodge (High staff turnover -Causes and
solutions, 2018).
Give chance for growth:
It is needed to give opportunities for growth and development in form of
incentives which will aid to motivation and improve overall job performance in the
workplace. With the help of it, I will motivate to my staff members, increase their morale
and job satisfaction in the firm.
Training and Development:
It is necessary to provide training and development to employees in the
organization (Stewart, 2014). Therefore, I am providing training for increasing job
satisfaction, raise their morale and increase motivation in the Travelodge. With this I will
improve communication skill of my staff members.
Pay and rewards:
It is necessary to give appropriate pay and rewards to higher job satisfaction
and motivation of employees in the workplace (Angeline, 2014). Therefore, I will
manage all pay records and consult with superior for giving the best pay and rewards
according to their performance in the workplace.
4.2 Variety of styles of communication at various levels
In the organization, there are various styles of communication such
as verbal and non-verbal style for giving all kinds of information from top
level to lower level. Therefore, using these styles, I will provide all
information’s relating to work-based problems and other business activities.
Verbal communication:
I will use verbal communication in the workplace in which I will
exchange information and communicate through words. Information relating
to work-based problems and its solutions from top level to lower level
managers. For example: formal letter and memo. It is type of business letter in
which given information to senior level manager relating to work based
problems (Jo, Kim and Yoon, 2015). Therefore, I will write formal letter to
inform to senior manager about training and development to solve various
issues like high labour turnover in the Travelodge. It is also form of
communication within staff or workers in the organization to give information
about activities which will happen in the organization.
Non-verbal Communication:
I can utilise non-verbal communication in the
workplace in which I can exchange information and
communication without spoken and written form to staff. For
example eye contact, facial expression, touching etc.
Use of ICT:
ICT Stands for information communication technology
which has also become integral to teaching and learning
interaction through approaches such as digital whiteboards. It
involves Emails, message etc. Through it, I will give information
about work based problems and its solution to employees and
managers in the Travelodge.