Personal and Professional Development in Health and Social Care: A Comprehensive Guide

This comprehensive guide explores the intricate relationship between personal values, principles, and professional development in the health and social care sector. It delves into the impact of personal culture and experience on supporting clients and colleagues, examining how new developments and changes in personal values influence work practices. The guide further analyzes the role of a Support Worker, outlining responsibilities, accountabilities, and duties within and outside the workplace. It emphasizes the importance of communication skills, access to ICT software, and contributions to place and safety needs. The guide also explores the use of SWOT analysis and Honey and Mumford learning styles for personal development planning, highlighting the importance of monitoring progress and evaluating plan effectiveness. Finally, it examines the nature of professional relationships, promoting and supporting individual rights, resolving workplace issues, and minimizing barriers to effective teamwork. This guide provides valuable insights for individuals seeking to enhance their personal and professional development within the health and social care field.

UNIT 4
PERSONAL AND PROFESSIONAL DEVELOPMENT IN HEALTH AND SOCIAL
CARE

Contents
Task 1..............................................................................................................................................6
PPD 1.1 A Comparison of your personal values and principles with the principles of
support for working in your workplace...................................................................................6
PPD 1.2 Assess how personal culture and experience influence your role in supporting
clients and colleagues in your workplace.................................................................................8
PPD 1.3: Discuss how new developments and changes to your personal values can impact
on your work............................................................................................................................11
SSLE3.2 Reflect on own personal contributions to the support of individuals
experiencing significant life events.........................................................................................13
SSLE 3.3 Make recommendations for improving the support available in a health and
social care organization for individuals and their social networks when affected by
significant life events................................................................................................................14
TASK 2.........................................................................................................................................15
4.1. PP) Explain own role, responsibilities, accountabilities, and duties in the context of
working with those within and outside health and social care workplace.........................15
1.2 COM) Use of communication skills in a health and social care context......................17
3.1COM) Access and use standard ICT software packages to support work in the
health and social care..............................................................................................................19
3.3HS) Evaluate own contribution to place and safety needs of individuals at the center
of practice.................................................................................................................................21
PP 4.2 Evaluate own contribution to the development and implementation of health and
social care organizational policy.............................................................................................22

PPD 2.1: Assess your current skills ability and learning style by using the SWOT
Analysis, Honey and Mumford learning style or any other assessment tool.....................23
PPD2.2 Produce a holistic development plan for myself with short, medium and long-
term goals.................................................................................................................................28
PPD 2.3 Monitor tour progress against the plan according to the requirements of a care
practitioner, revising the plan as required............................................................................29
PPD2.4 Evaluate the effectiveness of the development plan to your development as a
health and social care practitioner.........................................................................................30
TASK 3.........................................................................................................................................31
3.1 Explanation of the nature of different professional relationships in the context of my
workplace..................................................................................................................................31
3.2 Evaluation of my personal effectiveness in promoting and supporting the rights of the
individual in my workplace.....................................................................................................33
3.3 Ways to resolve issues encountered in professional relationships in your workplace.36
Task 4............................................................................................................................................38
4.1: Evaluation of the effectiveness of my personal contributions when working with
others in my workplace...........................................................................................................38
4.2Explaination for how the limits of my work role impacts on work with others.........41
4.3 Analysis of my role in minimizing barriers to effective teamwork in my workplace.43
4.3 Make recommendations to develop own contributions to meeting good practice
requirements............................................................................................................................47
4.3 Evaluate how own development has been influenced by management approaches
encountered in own experience...............................................................................................48

Personal and professional values both are different from each other. Personal values are related
to the individual goals and the standards set by the society. There are some tasks which define
the various personal values which affect the health and social care sector and some cultural
values which affect the working environment of the organization. This Professional and personal
development is made to understand the application of principles of professional engagement with
the user in various departments. If both personal and professional values do not match with each
other then there are lots of chances of occurring conflict in the workplace. This essay is made to
develop to concentrate on the personal and professional development of a person in health and
social care. This essay is being prepared to provide the information regarding the roles and
responsibilities of Support Worker so they provide better services to their patients. This essay
will help in improving the skills of the worker in respect of health and social care sector.

Task 1
Personal and professional development is also known as continuous professional development.
Personal and cultural values are critical elements in health and social care sector. These are the
individual goals and standards which are set by the society. Personal values are creating the
opportunities to think in the area of their overall improvement and have proper knowledge about
the desired goals and what they actually want in their life. In this essay, we get to know about the
comparison between personal values and principles with the principles of support for working in
our workplace. The focus of this report is on the personal and professional development of an
individual in health and social care workplace.
PPD 1.1 A Comparison of your personal values and principles with the principles of
support for working in your workplace.
Values: Values helps in deciding what is right and what is wrong and how can to act in different
situations. Values may differ from person to person or from religion to religion. There are
various kinds of values include ethical/moral values, doctrinal/ideological such as political,
religious, values, social values, and aesthetic values. Your personal core values define who you
are, and a company's core values ultimately define the company's character and brand. For
individuals, the character is destiny. For organizations, culture is destiny.
Personal values are requiring for making decisions which are based on values and standards that
go beyond self-interest (Scotland, 2016). Here are some principles that help in decision making-
 Individualization
 Acceptance
 Self-determination
 Confidentiality
 Respect
 Safety etc.

Personal values have come from family, society, religion, culture it also effects from the
workplace and the most important form the historical events such as natural calamities,
world war etc.( Tetley, et. al., 2015)
Principles of support in health and social care
Successful health and proper social care are necessary. Personal values and principle consistently
influence the work of all staff members as well as my work also. For making health and social
care setting support is necessary. Health and social care services play an important role in
everyone's life as are used for the lifetime of a person. So everyone thinks that they choose the
best among available resources. Principles are providing a basis for the understanding of
promoting and providing good health. In health and social care services critical thinking is
required so that people can able to think in the right direction of the professional work (Cieciuch,
2012).
Everyone's personal values and principle influence their work. Kingdom Healthcare Ltd.is a
company which provides temporary as well as permanent staffs to healthcare establishments
across the UK (Scotland, 2016). This service provider company provides medical services too.
Personal values and principles of support both influence each other.
(Figure1: The Health and Social Care Act 2012)
(Source: Alevelpolotics.com 2012)

PPD 1.2 Assess how personal culture and experience influence your role in supporting
clients and colleagues in your workplace.
PERSONAL CULTURE
Culture is a social behavior which founds in human beings; it is related to the nation, society and
the family. Everyone has their own different culture. With the example of two countries it is
possible to understand the difference between different culture easily – like in India ladies wear
sari and suits at their home and at their office too but in other countries, ladies wear the jeans and
skirts so it defines the various culture of the people.
There are some factors which influence personal culture and experience in our role- Family,
Society, Education, Belief, Life events, Age, and gender, etc. Values and belief provide equal
rights to each and every person of the organization so that they provide better services to their
clients and they do not have any kind of competition among them. If employees get the equal
rights then they protect their clients from any kind of abuse and harm and if they had experience
then they provide better services to their clients. Personal culture and experience both helps to
maintain the proper system so that the service user gets the fair and effective treatment (Tetley,
et. al., 2015).
(Figure1: Factors that affect employee ethics)
(Source: By Author)

Values are the things which describe what is important for us in our way of living. There are
some values which impact our work environment of health and social care –
 If a person has a value of trust and they trust everyone then it is good for health and
social care business because here customer relies on the company that they provide best
people for their loved ones as their caretaker (Griffiths, et. al., 2012).
 Values have a negative impact on both the workplace and in personal life as they also
create some conflict with work (Scotland, 2016).
 Sometimes values create stress in your work as you work according to your values given
by the family but they actually do not applicable at your workplace. Hence, it creates
some problem for you and the result is stress.
 If you have different personal values and professional values then it may create discord
between your personal and professional life.
 Sometimes it also occurs conflict between workers.
 Values also influence leadership style and behavior (Scotland, 2016). As a leader people
consider their own values and by them, they influence the working environment of the
organization.

PPD 1.3: Discuss how new developments and changes to your personal values can impact
on your work.
With the change in the technologies, environment, personal values are also changes. People
change their thoughts about the particular things and with the change in the personal values it
affects the work of that people. New development and changes are required for everyone as in
today's world no one wants to live with the old thoughts and the concepts those are not matched
with the current situation. There are some new developments which affect our work – legislation,
priorities, research, policies and principles and values (Cirnu and Kuralt, 2013). There are some
new Acts are introduced by the government so that people get the equal opportunities, equal
right, and women also get the opportunity to live as they want.
There are various changes in the role of the health and social care sectors; there is no sex
discrimination present in these field equal opportunities to both male and female worker. There
are some new acts which are developed in the area of health and social care; The Care Act 2014
in these act rule and responsibilities are prepared so that the proper care is given by the service
provider and properly get by the service receiver. Introduction of care certificate to replace
Common Induction Standard; induction standards are those which are developed for the new
employee or for those who change their job roles (Chicoine and Aselton, 2014). Standards are set
according to the quality of work which has to be provided to the customers.
There are some standards for the health and social care sector
 Understand the role
 Personal development
 Duty of care
 Communication
 Privacy
 Safeguarding children

 Safeguarding adults
 Health and safety etc.
There is some new development also done this sector –change in qualification requirement for
care worker, the introduction of the code of conduct and also the development in the equipment
and technology in health and social care.

SSLE3.2 Reflect on own personal contributions to the support of individuals experiencing
significant life events.
In Kingdom Healthcare Ltd. I am working as a Support Worker; my job role is helping people,
protect them from any harm and stop the abuse of against their right. As my role is of a Support
Worker so there are too many hierarchies or levels with all the other people we have to behave
properly. A Support Worker is a kind of job where you have to act politely with all the other
people (Cieciuch, 2012). With an example of one event from which I got a good experience and
that is very helpful in my working life – one of our clients need a Home caretaker for his mother.
She is suffering from one serious disease such as cancer. We provide them a taker, she was so
good in nature and we got the good response about her. But there was a problem that the service
provider and receiver both are from a different culture. As culture is a basic difference so I made
some efforts so that they both feel good and feel satisfied with each other. The main problem
comes from the culture, it is not necessary that caretaker have all the knowledge about all the
religion but the main is they have the knowledge about how to handle the issues which arise
from the services (Tetley, et. al., 2015). Every care worker needs to have the patient without that
they cannot give their services to others.

SSLE 3.3 Make recommendations for improving the support available in a health and
social care organization for individuals and their social networks when affected by
significant life events.
In today's world, every field developed in their manner. The health and social care sector also.
But development needs anywhere at any time. As a Homecare worker, some recommendations
are being provided below.
 Providing health care technologies which include some devices which are used by the
clients. That helps in regulating and developing the technologies.
 Properly maintain the record of the care worker so the clients get the best taker for their
one ones.
 Empathy is must be shown to the patients so that they feel comfortable and take their
treatment in a good manner.
 The organization has to properly follow up the rules and regulation
 The organization has to take care of the plans to be made for the proper working of the
system (Chicoine and Aselton, 2014).

TASK 2
4.1. PP) Explain own role, responsibilities, accountabilities, and duties in the context of
working with those within and outside health and social care workplace.
As a Support Worker my role and accountabilities and responsibilities, at health and social care
workplace are as follows:
 To take care of the client confidentiality.
 To provide early redressed about any particular issue (Moriarty, et. al., 2015).
 To give proper guidance and advice this is helpful for the organization.
 To prepare the code of conduct that includes the rules, this is followed by the client as
well as social and Support Worker.
 To maintain the ethics while dealing with clients (Hall, et. al., 2018).
 To answerable to the clients for providing service if any
 To account for the quality, towards the work performed.
 To perform the work in an effective and efficient manner
 To maintain the records of accurate details about work and clients.
 To make a complaint on the behalf of the clients and pursue the further procedure
 To promote the interest of the client.
My job role is to take care of the patients who came to the hospital for the treatment. Details are
being taken care of the patients. My job role is to make a record of the performance of the
patients and there in the organization. I am accountable to my team member and the top
managers for the treatment to be provided to the patients along with making records.

Health and social care practitioner
Jerry Smith
49 A street, London, UK
7799845231
[e-mail]
Summary
Hard working and skilled person with good qualification skills. A skilled person with Bachelor
of social work. I have the experience of two years. The experience is being achieved in young
education and community. The experience is also being achieved with the cancer patients and
mental illness.
Key Skills
Communication
Leadership skills
Listening skills
Confident
Self-motivator
Professional Qualification

Diploma courses in health and social care
Level Diploma in Health and Social Care (Adults)
Health and Social care Skills Training –CPD Certificate
1.2 COM) Use of communication skills in a health and social care context.
Communication is the process where we exchange our thoughts and views to one another person.
As Support Worker, one needs to understand the importance of communication because it is
mainly required so that people will convince from the services that are provided by the social
care practitioner. The communication is being done with the help of various methods such as
online websites, hangouts, face to face communications and verbal communication etc. There are
different skills is necessary for the communication. Some of the communication skills used in
Kingdom health care is as followed:
 As a Support Worker, one is required to be polite and patient (Cieciuch, 2012).
 To specific about the words were spoken by the practitioner for communication.
 To provide the information to all levels of the organization this is necessary for taking the
decision making.
 To convey the proper solution to the issue related to the working.
There are mainly two types of method used for communication in the organization. Some are
verbal and another one is nonverbal. Verbal is that in which communication is done by speaking
verbally to another person. Non-verbal is that in which communication is done without speaking
something and data is transferred by writing or by giving some hints to the receiver (Douglas, et.
al., 2017). The advantage of the verbal method is that feedback is received by the sender at the

same time. The advantage of the non-verbal method is that as proof when it is done in writing
manner with the receiver as well as the sender.
At my workplace kingdom healthcare ltd, I communicate with the client personally by listen to
their issues and provide the solution at the best (Moriarty, et. al., 2015). I communicate with the
colleagues through mailing system with the use of internet or some time I talk them personally if
needed. Last week a patient suffering from asthma has come at the workplace, I make him
comfortable by talking to him gently and providing medical assistance so that they can feel relax.
I gave them all the medicines and lighten his mood by making him laugh.
The result of the communication which I used with the colleagues when it is through mailing
system, I have the proof of my communication and effect when I talked him personally it creates
the relationship stronger with my colleagues because there is face to face communication with
them (Edwards, et. al., 2012). The impact of my talking style and providing services to the
clients is that they are very comfortable and friendly with the services provided me. They had the
clarity of each and every aspect of the services provided to them.

3.1COM) Access and use standard ICT software packages to support work in the health
and social care.
ICT refers to information and communication technology which is used in kingdom healthcare
ltd for making effective and efficient working that helps in decision making. There is particular
dashboard is provided to each Support Worker and separate login id, password so that it can
transfer the information or the data from one to other employee and the clients as well (Wager,
et. al., 2017). The files and data are stored at the place or in the folder so that it kept a record.
There are language translation applications also that help in to understand the language of the
other people. All the employees are related to each other with internet for transforming the
situation.

(Figure 2: Information and communication software)
(Source: The innovator’s prescription)
(Figure2: Information and communication technology)
(Source: linkedin.com)

3.3HS) Evaluate own contribution to place and safety needs of individuals at the center of
practice.
There are different legislation being provided for health and safety that have to follow the
organisation which complies with it. One of the safety legislation is health and safety at work
1974. This act tells about health, safety and welfare of persons at the workplace and protecting
the persons at workplace against any risk. According to this act the general duties of the
employer to ensure health and safety needs of employees. There is another Legislation that is
disease and dangerous occurrences regulations 1995. This act includes the list of injuries to be
cover for protection for the employees working in the organisation. The employer will have to
compensate the injured employees. The amount of compensation is decided by the manner which
is prescribed in the act according to the seriousness of the injury of the particular employee. The
kingdom healthcare ltd follows these acts in order to make the employees satisfied. It takes care
of the health and safety of the employee in a good manner. I also follow the rules prescribed in
the law (Speed and Gabe, 2013).
Violation of these acts may result in the penalties being imposed on the organization and on the
staff members so that the services must not be wrongly provided to the patients. As my job role
is to provide health care services to the patients. The working hours provided to me are 200
hours for the work experience. So if issues arise in providing services, are to be solved and
solutions are also being found out.
Improvement can be done in various areas of health and social care sector (Griffiths, et. al.,
2012). The improvement can be done in areas such as making record and bills. The performance
of the patients can be measured with the help of various tools. The record for each employee can
be taken acre so that activities can be carried out in a proper manner.

PP 4.2 Evaluate own contribution to the development and implementation of health and
social care organizational policy.
The policy is the statement which guides about the rules and regulation that organizations have
to follow for achieving the organizational goals and objectives. In kingdom health care services
ltd, it follows the different policies such as safeguarding policy, health, and food safety etc. The
main policy of the organization is that to primary care to the patients for the problem, they are
suffering from it. For health and safety concern, the hospital provides the 7-day services to
patients. It provides the specialized and multidisciplinary care that is 24/7 to needy patients.
There is specific rehabilitation for the patients and their relatives so that they can stay there.
The kingdom health care services ltd helps in giving awareness to the general public about the
disease for their safety concern. These policies are implemented by the organization with the
support of the employees by explaining the policies to them. The policies must be implemented
in the proper sequence starting from the top level the lower level. I contribute towards it by
understanding the policies properly and make familiar to others also for implementing this in
their work (Almgren, 2017). There are different areas in which policies are made by the
management. In my opinion, the policies made regarding the services rendered by the staff for
sake of formalities at the time of admitting any patients must be reduced. The medical treatment
should provide first than any formalities. In the organization kingdom, health care services ltd
policies must be made such as the timing of the professional must be noted. Policies must be
made so that right of the employees must be saved and does not violate.

PPD 2.1: Assess your current skills ability and learning style by using the SWOT Analysis,
Honey and Mumford learning style or any other assessment tool.
The skills are that the particular special capability that gained by the person for doing the
particular task. The ability is that the potential of the person that he or she carries for performing
the any defined task. The skill audit is very important just because to identify the skills of the
particular person or the whole organization. I recognized some skills regarding communication
and learning while skill audit. I improve these skills by inspecting and practicing with my
colleagues.
Strengths Weaknesses
I am good in communication done with
employees and patients. Moreover, I know the
basic of the computer. Equality is being done
among patients.
I need to the marketing skills and managing the
patients.
My strength is that I am qualified for the job,
well-educated and have experience of 2 years
in the same position.
Making contact is my weakness.
My confidence and communication skills are
my strength which acts as an inspiration to
my staff members (Bramhall, 2014). Along
with this providing services to the patients
for more period of time.
Lack of contacts. As my connections are less,
other staff members see it as my weakness
( Zahn, et. al., 2012).
Opportunities Threats

Spreading awareness with the help of new
software such as websites or social working
sites. With the new innovation of the market,
more fields open to apply and providing
services to patients (Griffiths, et. al., 2012).
Threat-related to the insurance plan, policies
made by the organization and government
related to the treatment of the patients.
By adopting new ways of performing the
styles, changes can be made and opportunities
can be grasped. By gaining experience and
performing new tasks, opportunities can be
adopted.
Changing in the policies can result in threats
and other staff members can take over the
opportunity. Changing the fields according to
the policies can also result in losing the
opportunity.
Honey and Mumford learning style says that learning is the behavior of the child. The child is
naturally an Activist, Theorist, pragmatist or the reflector. The Visual Auditory kinaesthetic
learning style preferred the dominant thinking and strength. Visual learners prefer learning by
seeing the things visually. Auditory learner prefers learning by oral instruction. Kinaesthetic
learners prefer learning through physical involvement. I realized the learning style has changed
from school to workplace. In school, there was only theoretical knowledge whereas at workplace
practical knowledge is all about. SWOT analysis is the identification of strength, weakness,
opportunities, and threat. I analyze my strength as I am self-motivated and much disciplined and
my weakness is communication skills. I improve my weakness of communication by taking
training programme conduct in the organization.

(Figure 2: vak learning style)
(Source: By Author)
Knowledge and skills which I consider to be important for my
current studies
My ability rating (1-5)
Communication 5
Patients 4
Contacts 1
Experience 3
convening power 2
Knowledge and skills which I consider to be important for my future
career
My ability rating (1-5)
Computer basic 2

Communication 4
Bonding 1
Patients 2
Positive attitude 5
Rating:
1 = No current knowledge or skill
2 = Some awareness, but not sufficiently competent to use it
3 = Familiar with and able to use the knowledge or skill
4 = Proficient in the knowledge or skill and able to show others how to use it
5 = Expert, with a high degree of skill and/or comprehensive knowledge.

PPD2.2 Produce a holistic development plan for myself with short, medium and long-term
goals.
The personal development is that development of self-capabilities and career development means
the growth in particular work doing by the person. The personal development plan is that
preparing an action plan to achieve the target by effecting some personal qualities (Cirnu and
Kuralt, 2013). My personal development plan is specific, measurable, achievable, realistic, time-
bound. My personal development plan is as follows:
AIMS OBJECTIVES OUTCOMES OUTCOME
INDICATOR
TIME
Short term: To improve the
communication
Increasing communication
can result in creating
bonding with patients and
staff.
Communicating with
different people will be
a standard to measure
communication.
2 months
Medium
term:
To make my
computer basics.
The outcome in computer
basic will be that more
knowledge will be gained
by me and records will be
maintained properly.
Working continuously
will be a standard for
measuring performance
(Elg, et. al., 2013.).
4 months
Long term: To stay patient for a
longer period of
time in the
organization
Patients will be kept more
period of time in the
organization.
Staying for a longer
period of time in the
organization will help
in measuring
performance.
1 year

PPD 2.3 Monitor tour progress against the plan according to the requirements of a care
practitioner, revising the plan as required.
This is very important to monitor the personal and professional development to identify the
mistakes or just to compare the outcomes and helps in finding out the deviation.
 I achieved my goal in the organization by working on it in a much-disciplined way by
practicing more on it.
 The goals are being measured so that future goals can be achieved timely.
 The mistakes can be easily measured and future goals or targets can be achieved.
 It increases the productivity of the person along with organizations perspective.

PPD2.4 Evaluate the effectiveness of the development plan to your development as a health
and social care practitioner.
The effectiveness means the how the work is superior in doing of that by the particular person.
There are different attributes of an effective development plan that it must be specific
measurable, achievable and time-bound. There are various benefits of having a plan is that we
actually know what to do and how to do earlier.
 It reduces the chances of mistakes in it. If we don't have a plan then the person will not
find the way where it is to go.
 The plan provides the direction to achieve the goals and objectives set by the individual.
 The attribute for the personal development plan is that it helps in making the decisions
and taking care of each of the factors to be used in personal and professional goals
(Chicoine and Aselton, 2014).
 Moreover, these plans also help in measuring each of the factors which contribute to the
overall development of the personality of the person working in the organization.
 The plan made for the development helps in measuring the performance and increasing
towards new goals.

TASK 3
3.1 Explanation of the nature of different professional relationships in the context of my
workplace.
The word professional relationship is derived from the two words that are professional and
relationship. Professional means a person or group of a person having certain knowledge are
working for the attainment of the same goals whereas the word relationship means a mutual
understanding and connection between two or more people. It is the relationship which is
governed and regulated by certain laws and conducts (Hall, et. al., 2018). For example, the
relationship between a teacher and a student, the relationship between a doctor, a nurse, and a
patient.
Being a part of a novel cause and industry, I have to work with different people in form of
partnership. It includes nurses, patients, relatives of patients, clients, doctors, care managers and
care workers, etc.
 Nurses or care workers
 Patients or service seekers
 Doctors
 Care managers
 Patients relatives
Nurses or care workers
Working with nurses is always a typical role to play. I have to instruct them properly to take care
of the patient, instruct how to give them medicines (Chicoine and Aselton, 2014). They have to
be motivated properly and effectively to complete their duties properly and accurately.
Patients or service seekers

Patients are completely relying on us for their treatment, which makes it a big responsibility to
conduct our work properly. We have to explain their problem and whole treatment procedure so
that they can feel safe and secure and can trust the doctor. Faith and trust are the essences of the
healthcare industry, without it, it cannot run.
Doctors
The day to day activity involves the interaction with other doctors which are the peer workers in
the hospital. We general discuss our cases with each other and ask each other about one’s life.
Patient relatives
They are sometimes tough to handle as they are very worried about the health of their dear one.
Sometimes it becomes really out of control to manage them but with time everything comes in
control (Speed and Gabe, 2013). We have to convince them that we are trying our best for the
betterment of the patient.
Care managers
Care managers are working continuously for the betterment of the patient (Chicoine and Aselton,
2014). They normally discuss with us and ask for the suggestions which will help us in serving
the patients more effectively and efficiently.

3.2 Evaluation of my personal effectiveness in promoting and supporting the rights of the
individual in my workplace.
Promotion and support of the co-workers and peer groups are very important for the smooth
running of the healthcare industry. Promotion is the act of applauding and encouraging the good
work of the peer groups. Promotion helps them to be motivated and charged with doing their
work. Support comes in the picture when co-workers are finding difficulty in carrying out any
work and in that case we become their mentor and supporter.
We must respect the right of the individuals in the organization which is as follows:
 Respect
 Equality
 Choice
 Privacy
 Independence
 Health and safety
 Confidentiality
Respect
We must respect the values, traditions, culture and their practices in the workplace. It is our
responsibility to respect it as they too have emotions and sentiments (Tetley, et. al., 2015).
Equality
We must treat them equally with other workers. There must be no discrimination in the
workplace among the employees on the basis of any grounds. It is their primary right in the
workplace.

Choice
They are free to choose their options according to their choice and we don’t have any right to
influence them.
Privacy
They are not bound to disclose their personal details if they don't want to disclose it. We can't
force them to disclose it.
Ways adopted to promote the rights of the workers:
Meeting clients: Meeting the clients helps in reducing the risk of conflicts and chaos among the
employee and the employer. It helps in eliminating the gap in mindsets of the both.
Knowing their needs: If we know the needs of the individuals, it becomes easy for us to access
them and make them happy (Cieciuch, 2012).
Meeting their needs: If we are available to meet their needs, it will help in optimal utilization of
resources and reducing the risk of conflicts in the workplace which will lead to the smooth
environment.
 I always tried to protect their rights and interest.
 I always convey the complete scenario and conditions regarding the health of the
patient
 Always works for the betterment of the patient
 Tried to help them, if they are not able to meet the expenses.
 Always provide them the complete information about the treatment.
Advantages of promoting the individual's right in the workplace:
 It always helps in building trust and faith among the concerned people.

 It helps in creating a feeling of self-fulfillment.
 It helps in working for the betterment of the patient.
 It helps in fulfilling the cooperate social responsibilities.
Areas to improve in my practice
Promotion of individual rights: I sometimes feel that my efforts are lacking in promoting the
rights. All are not able to take the advantages of my services which is creating a gap in my
efforts. To overcome this problem, I will put my best efforts by increasing my working hours and
increasing the approachability to the individuals (Cieciuch, 2012).
Working for their welfare: I will put in more efforts to work for their welfare for creating
awareness sessions and programmes for the individuals.

3.3 Ways to resolve issues encountered in professional relationships in your workplace.
There are many issues and problems which we have to encounter on the daily basis issues and
conflicts can occur due to misunderstanding, inability to meet the expectations, differences in the
thinking, inability to convey the feelings etc.
Some common issues and conflicts in the workplace are:
 Change in behavior
 Abuse
 Risks
 Conflict
 Confidentiality Vs Disclosure
 Change in behavior: It can lead to serious problems, a change in the behavior of
any person can lead to miscommunication in the workplace which can hamper the
overall functioning of the Kingdom healthcare.
 Abuse: It is the result of miscommunication in the organization. It may lead to the
misunderstanding which can further lead to abuse and inequality.
 Risks: Increase or high risk can create a sense of insecurity among the co-workers
which can lead to conflicts and miscommunication.
 Confidentiality vs disclosure: Sometimes situations may happen in which one
have to choose between the confidentiality and the disclose. In this case, there are
chances of high conflicts and mismanagement.
Ways to resolve these conflicts and issues
 Encourage proper communication

 Free flow of ideas
 Free communication
 Low barriers
 Upward and downward communication
Encourage proper communication
To reduce the risk of conflicts, we have to encourage proper communication in the workplace.
Free flow of ideas
There mist a free flow of ideas in the workplace which can be ensured by free expressions and
communications.
Free communication
Individual must not fear in expressing his/ her thoughts and ideas in the organization. There must
be hassle-free discussions in the organization./
Upward and downward communication
Top and low-level management much free to communicate freely and there must be no barrier
inflow of information and ideas (Wager, et. al., 2017).

Task 4
4.1: Evaluation of the effectiveness of my personal contributions when working with others
in my workplace
According to teamwork is a cooperative process that allows ordinary people to achieve
extraordinary results. In other words, we can say that it is a process of collective efforts by the
members of a team to attain their goals which they are working for. It is a systematic process
which helps the individuals to accomplish their attributes and targets.
A group of people is involved with whom I have to work. These are:
 Patients
 Workers
 Patient relatives
 Patients: They are the service seekers in the healthcare sector. I have to convince them
that they will recover soon.
 Care workers: Care workers are involved in taking care of the patient. Like nurses, ward
boys etc.
 Patient relatives: They are the attendant of their dear ones who normally are very
concerned about their health.
The parameters which I used to evaluate the effectiveness of my personal attributes when
working with others:
 Skills and abilities
 Knowledge
 Communication skills

 Responsibilities
 Adherence to policies and procedures
 Skills and abilities
The workplace involves a number of people with whom I have to interact. I have to prove proper
training and development to the care workers, have to assist them in their work, ensure that they
are working according to the standards of the kingdom healthcare services ltd (Chicoine and
Aselton, 2014). Service seekers or the patients are assured that they are going to be serviced at
the best level.
 Knowledge
Experienced reactionaries are preferred in kingdom health care services ltd. We have to
continuously update our knowledge according to the changing scenario. We put our best
knowledge in servicing the clients and others who are involved in the whole process.
 Communication skills
We have to be very patient while dealing with the relatives of the patients and with the patient
too. They are already under stress due to their disease so we always have to be very calm. Care
workers also need to take care of the same and usually ensure that there is smooth
communication in the kingdom health care services ltd.
 Responsibilities
It is my responsibility that the patient must feel safe and secure in the kingdom health care
services. There must be a factor of trust and faith among the employees. It's my responsibility to
give and provide the best treatment to the patient etc.
 Adhere to policies and procedure
I am always up to ensure that there must be the proper conduct of rules and regulations in the
kingdom healthcare services. I make sure that there must be no misconduct at the workplace and

the rights of all the individuals are protected. There must be no discrimination in the kingdom
health care services.
Impact of my contribution to kingdom health care services ltd:
 There is a high element of trust and faith in the workplace.
 There are lower conflicts and disputes in the kingdom health care services.
 People are much more satisfied with the services.
 Low labor turnover.
 No overlapping of work.
Areas where I need to improve:
 Betterment of the care workers
I think that I have to work an extra mile for the care workers. I will try to train and instruct them
more accurately. They must be self-motivated to carry on their work and feel free to
communicate with the higher authorities.
 The motivation of the co-workers
Time and again, after completion of a particular work, my co-workers lost their energy and zeal
to work. I have to work for this. I think that I will conduct regular seminars on how to remain
motivated and boot camps for their learning.
 Better environment
It’s my duty to provide a safe and free working environment to the workers. I will make sure all
security measures are taken care off and no loopholes are left.

4.2Explaination for how the limits of my work role impacts on work with others
It is the harsh reality that no one can be perfect in all the fields of the work. Everyone one is
limited to a particular field or area. If we talk about limits, these are the lines or areas beyond
which we cannot think, work or go. Everything has its limit. For example- a doctor cannot be an
engineer, a male cannot be a female, a girl cannot be a boy etc.
Being a healthcare professional I too have certain limits in my workplace and duties which I
cannot deny. My duties in the kingdom health care services ltd:
 Provide the best treatment to the service seekers
It is my foremost duty to put my hundred percent efforts in providing services to the patients. I
have to work continuously for their betterment and welfare. But there are certain situations in
which I cannot help it out. It is when patient’s condition is too poor and there is need area for
improvement in health. Only miracles can work in this condition.
 Promote respect and equality
Being a member of the kingdom health care services, its everyone' right to be treated equally.
But in some worst case scenario, it becomes difficult to protect this right. Senior doctors will be
preferred than the fresher which breaches the right to equality.
 Save the patient’s life.
We always tried our best to provide the best treatment to the patient but if the condition of the
patient is too poor then it becomes a difficult task to accomplish. In that case, there are certain
things which we cannot do or follow. We cannot promise to save the life of the patient.
There are certain factors which can affect the productivity of the professionals:
 Lack of equipment or suitable equipment in kingdom health care services
 Insufficient number of staff to meet client’s needs
 Lack of training

Lack of equipment or suitable equipment in kingdom health care services: There are
conditions where the kingdom health care lacks in equipment and other necessary equipment
(Chicoine and Aselton, 2014). In this case, the patient has to suffer a lot. Dysfunctioning of any
of the equipment also hampers the overall productivity of the professionals.
An insufficient number of staff to meet client's needs: The ratio of the staff members to that
of clients is not balanced. It leads to conflicts, disputes in the working area. It further leads to
unsatisfied clients for the kingdom healthcare services ltd which hampers the reputation and
image in the market.
Lack of training: Sometimes, when the staff is not well trained, it can affect the working
environment. Staff must be well trained to meet the expectations of the clients as well as the
professionals.

4.3 Analysis of my role in minimizing barriers to effective teamwork in my workplace
Barriers are any sort of hurdles or hindrances which are affecting the flow of information, work,
productivity etc. these are the obstacles which affect the working environment and place in an
organization. For the smoothly running of the organization, one needs to minimize these barriers
in the kingdom health care services ltd.
According to teamwork is a cooperative process that allows ordinary people to achieve
extraordinary results. In other words, we can say that it is a process of collective efforts by the
members of a team to attain their goals which they are working for. It is a systematic process
which helps the individuals to accomplish their attributes and targets.
Some the common barriers which affect the effective teamwork:
 Poor communication
 Professional codes
 Experience
 Different expectations
 Different priorities
 Accountabilities
Poor communication
When there is lack of clarity of thoughts and ideas, it leads to poor communication in the
kingdom health care services. Poor communication is the result of lack of trust and openness
among the employees. In this case, the flow of information hampers and the overall productivity
also declines (Wager, et. al., 2017).
Professional codes

Professional codes are the structured rules and regulations which are needed to be followed
within the working place. These rules and regulations forms or creates a gap between the
employees which leads to further consequences.
Experience
Lack of experience in the particular professional is also a hindrance to effective leadership. The
person who has less experience will hesitate in conveying his/her ideas which will create a
barrier.
Different expectations
Everyone a different expectation from the work which they do. The difference in the level of
expectations between the employee and the employer also creates a barrier in the leadership.
Accountabilities
People at a different level of organizational structure are accountable to different heads and
leaders. Due to some personal grievances and issues, accountability can also create a barrier.
Ways to minimize the barriers to effective teamwork:
Better use of communication skills
Positive body language
Accurate recording of information
Maintaining confidentiality of information
Attending team meeting and hand over
Better use of communication skills
If the flow of information is smooth in the kingdom health care services, this will help in
minimizing the communication barrier. There must be a hassle-free flow of information and
ideas which will help in smooth running of the kingdom health care services.

Positive body language
Body language plays a great role in determining the mindset of the person. The communicator
must possess a positive body language which will create a feeling of trust and respect in the
receiver.
Accurate recording of information
There must be the presence of accurate recording of information so that, it reduces the risk of
further conflicts and disputes. It helps in maintaining standard information in the workplace.
Maintaining confidentiality of information
There must be confident of the information in the workplace so that it cannot work against
someone's personal frontier.
Attending team meeting and hand over
One must ensure that everyone attends the team meeting to know the current status of the
person's mindset. It helps in minimizing the risk of personal disputes and overlapping of the
work.

4.4 Discuss how to improve your personal contributions to the collective effectiveness of
your team
My personal contribution as a social helper in Kingdom Health Care Services Ltd. has well
described as follows-
Being a Practioner in Kingdom Healthcare Services Ltd. in order to work sequentially and
managing it in the proper manner, I will distribute the work in a team. The work will get
distributed specifically as per the interest of the employees to their related sector. This practice
will increase their interest towards the work. I will try to gain more and more knowledge for
increasing the efficiency of healthcare association.
Less knowledge & skills about the work affect the working environment to perform well. I will
also conduct some training sessions for the workers of this association so that they can get help
to enhance their skills for performing well. I will try to include some other skills such as
computer skills, technical skills, analysis skills which will greatly help in making the
contribution effective. I will focus on the communication skills in between of employees so that
conflict in between them will not take any place. I will also try to reach the employee and
communicate with them on the weekly basis so that the employees can share their concerns with
me. I will try to take proper care of my role and responsibilities which will help me to complete
my work beyond time and with efficiency. I will try to implement some rewards and appraisals
which will surely help in improving the performance of the employees.
All these contributions will helps in increasing the efficiency of work by performing with
quality. It will reduce the unawareness of the employees towards their work. These contributions
will helps in increasing the qualitative work in such a great manner. Some of the areas like the
proper training session and some of the technical equipment's, being updated with new
technologies are some points which will help more in improving the efficiency of the work of my
team.

4.3 Make recommendations to develop own contributions to meeting good practice
requirements.
In order to develop the own contribution for improving the efficiency of my work, I will arrange
some training classes for the employees so that they can enhance their skills in terms of needs
and requirement of the organization. For increasing the efficiency of work technical skills,
computer skills should get provided to the employees so that they can make their work much
more attractive and qualitative. I will supervise the entire management so that each and every
work can get completed in perfect time frame with perfection. In order to supervise employees in
the proper manner, I will listen to the employees and check their work so that I can give them the
feedbacks for improving more. I will motivate employees to take the ownership and
responsibility of their work so that they can achieve the objectives of the health care association.
All these practices will help in increasing the efficiency of Kingdom Healthcare Services Ltd. in
such a great manner (Speed and Gabe, 2013). These practices will increase the quality of the
work which will help the organization in becoming more developed. The recommendations will
help the association will meet their objective in an easy manner and with the goodwill into the
competitive market.

4.3 Evaluate how own development has been influenced by management approaches
encountered in own experience.
For managing the work in the proper manner it is very important to provide complete training to
the employees. The kingdom Healthcare Services Ltd. has included different approaches so that
our personal and professional growth helps the business positively. For this, the training session
to train the employees, induction for making employees aware of the goals and objectives of the
organization has been conducted very well. The shadowing and appraisal have also included in
this so that employees can take more interest to perform effectively with perfect supervision.
Giving the training to the employees helped them in enhancing their skills, as they become more
knowledgeable about the products and services in healthcare association. Training has helped the
employees to perform very well. This kind of development which has been made by my own
helped in presenting the qualitative work for the client has helped in the growth of the business
(Cirnu and Kuralt, 2013). Lacking behind with proper medication for the patients tends to
become the reason for taking the business into the situation of loss. Not maintaining the proper
administration, not handling the business by own, not maintaining the proper communication in
between of workers and etc. all these points become the reason of falling into the situation of loss
of business.

The above assessment about understanding the personal values and principles influence
individual contribution to work in health and social care settings. The personal and professional
development is required for the organization as well as for the individual employee. The
individual employee produces its professional and personal development plan which must to
specific, measurable, achievable, and time-bound. After preparing the plans, the effectiveness in
the promotion of the supporting the rights of the individual employees. It considers the ways
that resolve issues encountered in professional relationships. By doing this assessment the
individual's employees can develop its own skills and abilities. It helps in making the
effectiveness of the individual contribution and support while working with the other employees
on health and social care practice. The individual employee gets to know about limits of own
work role which affect the other worker. By analyzing the role minimizing barriers to effective
teamwork and improvement of personal contribution.

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