Employee Appraisal at Harrods Institution

This assignment tasks students with analyzing the performance of employees at Harrods, identifying their strengths and weaknesses. The process involves completing individual appraisals using appropriate proformas and developing personal and professional development plans for each employee. The report also references relevant books and journals on continuing professional development and employee motivation.

Personal and professional
development plan

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1...........................................................................................................................................3
1.Skills Audit in the context of your personal role and responsibilities with Performance
objectives within your organisation.............................................................................................3
TASK 2 ...........................................................................................................................................5
2. Interpersonal and transferable skills analyses tools and techniques to enhance these skills...5
3. Personal SWOT Analysis to identify your strengths, weaknesses..........................................6
4. Using appropriate Proforma, carry out your Individual appraisal within your organisation...8
TASK 3 ...........................................................................................................................................9
5. implement a Personal and Professional Development Plan ....................................................9
CONCLUSION..............................................................................................................................11
REFERENCES..............................................................................................................................13

INTRODUCTION
Personal and Professional development is the process through of increase the skills and
knowledge among the employees. (Dang and Sangganjanavanich, 2015) Further the organization
and person engage in the process of learning. Its plan is the process or managing and increase
personal ability through different training and learning program. The main aim of personal and
professional development plan is that it is help to learn and develop your skills, knowledge, and
ability in your career. In this report, Harrods of London is a British institution is considered. It is
well known retail store in the world for last 162 years.
The report will highlight the personal skill audit in the context of role responsibility and
performance of the Harrods employees. Furthermore, the report will highlight and analyze the
interpersonal and transferable skills of employees. It also examines different techniques and tools
to increase these skills. Moreover, it will highlight personal swot analysis of employee to identify
strengths and weaknesses. It will also describe the using appropriate proforma, carry out your
personal appraisal within your firm. also, there is implementation of a personal and professional
development plan of employees.
TASK 1
1.Skills Audit in the context of your personal role and responsibilities with Performance
objectives within your organisation
Personal role and responsibility
Employee is the main assets of every organizational (Filipe, Golnik. and Mack, 2018).
The main role and responsibility of the employees is that they maintain the good relationship and
goof working culture in the organization. So There are some responsibility of the employees that
helps to make better performance of the company.
Maintain discipline
As an employee of the Harrods, I have responsibility of make proper discipline in the
work place that I am only concentrate on my work and achieve the objective of the company. So
I am make sure that I can maintain the proper discipline that I have achieved my goal. When I
am maintaining the discipline to creates the positive impact of my own performance. That I have
increase my performance of work and complete my work on timely.
Follow rules and regulations

As a worker, I have responsibility that I am followed all rules and regulation of the
Harrods. In addition, I follow all rules and regulation of the company for example i have
complete my working hours. I act as accordance with the firm policies, strategy, rules,
regulations etc. that is applicable in any situation of work time. So that I managing and conduct
the job responsibility in my behavior which contribute the Harrods to operating effectiveness and
increase productivity.
Maintain good relationship
As a worker, of the company I mange all the work on time also I maintain the good
relationship with my other colleagues and supervisor. In addition, the main role as a worker of
the Harrods I maintain the good relationship with all the team members as well as my leaders.
Further I am also connected with my manager share ideas among team members also share the
problems to the leaders to resolve problems and get better solutions. So as I am maintained the
good relationship with others which helps to my performance of the work because they provide
the best guidance to me for expand my future growth.
Time management
As an employee of the Harrods institution, I take responsibility of managing the time that
I have increase my work performance to manage time according to my responsibility of work.
Further, I am not much proper managing the time according to the work so that I need some
training of managing time. So time management is the key role that I am managing in my career
of work. This is also benefited for the company as well. Moreover, Because all the employee
doing work properly which leads and increasing more productivity of the Harrods institution.
Fair work
Fair work is the main responsibility of the employees that they manage their work
accordance their ability of work. As an employee of the Harrods institution. I also manage all the
work according to the criteria of work bu there are some issues related the work I cannot proper
understand the work that increase feedback of my work so I need training for improve my work.
As I did my work in fairly way, and all problem when I am facing during a period of work I can
consult with my leaders and coordinators. In addition, when I am Doing work proper that is
increase my performance as well as increasing the opportunity which makes my future bright.
Skill audit

skill Very skilled Moderate skilled In need of training
Maintain discipline yes no
Follow rules and
regulations
yes no
Maintain good
relationship
yes no
Time management yes In time management I
need of training to
improve my skill of
time management. I
am participation in the
different training and
motivation programme
to improve my ability
of time management.
Fair work yes In fair work I need of
training to improve my
work. I can
communicate with my
team leaders and
supervisors to improve
my work.
TASK 2
2. Interpersonal and transferable skills analyses tools and techniques to enhance these skills
Interpersonal skills
Communication
Communication is the best skills to attract the people. This is the tool to understand the
each other on the work place. So this skill is the best to share ideas and communication with each
others (Beddoe and Duke, 2016). To Improve the communication skill uses the different tools
and techniques such as improve your body language, practice a lot it is the best way to improve
the communication also involves other to increase the communication
Conflict management

Conflict management is the best skill to improve the environment of work that means
This skill is might involve solving an issue between employees. To reduce the conflict there are
different tools such as organize the meeting to introduce staff members to increase the good
relationship with the employees. Furthermore, Listen to both parties when there is conflict and
provide the best solution to increase the best relationships, while mediating, and understanding
each other points to makes the best solution and provide equal opportunity to the employees.
Transferable skills
Time management
Time management is the best skill to mange all the problem and manage the work
according with the priorities of work. So to improve this skill uses the various tools and
techniques to manage and develop this skill. For example, managing time properly. so firstly set
the target and then complete the work according with the target (Dang and Sangganjanavanich,
2015). Furthermore, set the priorities of work according with the time also provide the training to
the employees to improve the time management skills. So this all activities is improving the time
management skills among the employees.
Problem solving
Problem solving is also the best skill to improve the work performance of the employees.
This is the main ability which describe the confidence among the employees, For improve the
skill of problem solving uses the different techniques to improve the skills (Alawadhi, 2015).
Solving the difficult numerical assignments and projects to increase the skill and also reading the
question loudly to better understanding, consider every information to makes better knowledge
and help to solve the difficult problem. Share the ideas to the supervisors and leaders to
provides the best guidance for solving the difficult problems. To enhance the problem solving
skills so attend the different training and learning programme also, makes proper notes to better
understanding. Furthermore, this all techniques help to increase the ability of problem solving in
the employees.
3. Personal SWOT Analysis to identify your strengths, weaknesses
Strengths
Quick Learner
Quick learning is the biggest strength of me. That I have ability to Learn all the things
and improved my work quickly. I understand all the thing and increasing performance of work.

So this is the best interpersonal skills which help in my carrier that I can easily understand all my
responsibility towards the work.
Making plans to achieve the objective of the team
This is also the one of the best strength for me that I have share my innovative ideas with
my team members also I make plans to achieve the objectives of the company. Further, I also
share my problems with the team members and makes the solution to achieve the goal of the
Harrods institution.
Maintain good relationship
It is the biggest strength for me that I maintain the good relationship with my members as
well as my supervisors. I treat other with full of respect which is creates the positive impact to
others that I am respected all the seniors and juniors which helps to impact on my reputation also
increase my opportunity of work when everyone likes me.
Self confidence
Self confidence is one of the best strength for me. It is the best skills to present yourself
in a good manner. Self confidence Is creates the good impact on other that other member are
easily influenced. I show my ability with confidence that creates the good impact on my
personality all superior has also trusted with my decision and they also give opportunity for
expand my career.
Decision making
Decision making is also one of the good strength that I can make the best decision for my
work. I can complete all the work according with the specified time period. I have makes the best
decision to mange the work as well as the decision is helps to increase my ability of decision
making.
Weaknesses
Time management
The most common weakness that i have this the time management. I cannot much proper
manage my work according with the time so this is the problem that i have not ability of time
management. Further I can improve their skills of time management in my ability.
Lacks of knowledge

lack of knowledge it is the weakness that is affect my career and future growth because as
employee I have not much knowledge that increases my weakness. Moreover, lacks of
knowledge is reduced my ability of problem solving which means I cannot solve the problem on
timely which consume my lot of time and I cannot proper manage my work on time.
Problem solving
Problem solving is also the common weakness that i can not solve the problem easily. I
can take lot of time to solve problem that is consuming the lot of time in my work moreover
when I am taking the time to solve the problem which also increased my weakens of time
management when I cannot solve the problem properly. that means I am not able to manage the
time.
Opportunity
Makes innovative ideas
Makes innovative ideas is boost my confidence also increase the opportunity of work that
i can share my innovative ideas to the leaders and superior they give me opportunity to expand
my career. Further when i share my ideas to the members it also helps to the Harrods for that
they use my ideas in their business to improve the productivity as well as increase the
profitability
Develop new skills
Develop new skills it is good opportunity for me because i have weakness of lacks of
knowledge so it is helpful to improve my skills. In addition, i improve and develop the new sills
that is creates many opportunities in my career.
Threat
People who are better than me
This is the biggest threat for me that any other person compete with me and they high knowledge
as compare to me. So I can improve my ability of work to reduce the competition
4. Using appropriate Proforma, carry out your Individual appraisal within your organisation
Individual appraisal
PERSONAL TRAITS SATISFACTORY NON SATISFACTORY

Knowledge
(knowledge about the
work and job related
knowledge
Not much satisfaction Lack of knowledge about the job
related education
Quality (quality of
work, level of
production generated
in the specific time
period)
Satisfactory that not much high
gap in actual and standard
performance
Below as compare to the standard
performance
Curtsey (respect for
others manage the
good relationship with
their employees as
well as supervisors)
Good relationship with the others
respect the seniors and juniors.
Further, respect their colleagues so
its help to increase the good
environment
it has competition among the
people which leads the problem in
relationships.
Judgement (The ability
of decision making)
Have a good ability of making the
best decision. Makes the best
decision according to the future
growth.
Makes the decision but take lot of
time.
Innovation (capable
for creates new and
innovative ideas for
the company
Have an ability of creates good and
innovative ideas to improve the
demand of product. Increase
creativity to lower cost and
increase profits
Not proper sure about my ideas.
TASK 3
5. implement a Personal and Professional Development Plan
Goal Area of development Activity Time scale
To improve the time
management skills
Develop the
transferable skills
 To improve the
management
skills
participation in
the tanning and
learning
programme
 manage time
according with
the priorities of
3 months

work
 Set the target
to manage the
time and
complete the
work according
to the time.
 Join a sports
and team to
encourage and
increase
motivation.
To increase the
knowledge towards the
work
Develop the
Interpersonal skill
 Compete any
assignments
and project to
develop the
knowledge of
the work.
 Participating in
the training and
development
preprogramme
to increase the
knowledge
 participation in
the motivation
seminar to
enhance the
confidence
 Always solve
the difficult
and numerical
problem to
enhance the
knowledge
5 months
To improve the ability
of problem solving
Develop the
transferable skills
 Complete the
project in
mathematical
way by
learning and
solving. do
proper
researching to
increase the
confident.
6 months

 Explore the
new ideas to
generate high
profitability
also share the
ideas to the
leaders and
supervisor for
better
improvements.
 Attend
different
training and
development
programme to
improve the
ability of
problem
solving.
 Do
volunteering
and experience
the work to
improve the
ability of
problem
solving.
CONCLUSION
The conclusion is being drawn from the above project report it is described the
professional and personal development plan that means employees increase their own ability and
skills through learning and development. The report has been described the personal role and
responsibilities and Performance objectives of the employees in context of Harrods institution.
Further report has been concluded and analyses about the interpersonal and transferable skills of
employees. The report has been occluded about the different techniques and tool to increase their
personal skills for increase performance in the work place. Further report has been concluded
about the personal swot analysis of worker of the Harrods institution which identify the strength
and weakness of the employees. The report has been concluded about using appropriate
proforma, carry out your individual appraisal within the Harrods institution. At the last, report
has been prepared the personal and professional development plan of the employees.

REFERENCES
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