Personal and Professional Skills for Management

This document discusses the importance of personal and professional skills for effective management. It explores the impact of communication and negotiation on workplace behavior and achieving predetermined objectives. The document also highlights the role of emotional intelligence in enhancing communication skills and the different stages of negotiation. Examples from Tesco are used to illustrate the concepts.

Personal and Professional
skills for management

Table of Contents
Contents
INTRODUCTION...........................................................................................................................1
MAIN BODY...................................................................................................................................1
PROJECT 1- (Reflective account)...................................................................................................1
LO 1: Demonstrate an understanding of effective communication skills and how it can affect
workplace behaviour..............................................................................................................1
LO 2: Apply knowledge and understanding of effective negotiation and influencing skills in
order to achieve a pre-determined objectives.........................................................................4
CONCLUSION................................................................................................................................8
REFERENCES................................................................................................................................9

INTRODUCTION
The personal and professional development is a continuous process that is used to make
appropriate engagement and involvement of learning so that a higher height in terms of growth
and development is achieved. In this ability to achieve standardised goals and objectives become
clearer and thus it is easy to get achieve desirables outcomes. In this adequate balance is
maintained by ensuring certain focus and concern towards educational learning (Audibert and et.
al., 2020). For this various dimensions are considerate such as physical, social, emotional and
spiritual basis. The report below is consisting of reflective account about effective
communication within the workplace, negotiation and personal influence that is applied to
achieve predetermine objectives. In this suitable understanding about effective communication
skills is analysed with support of its types within organisation behaviour. Furthermore, adequate
balance within various standards that is incorporate within the business is analysed as it directly
affected to the working standards of an organisation. Moreover, various skills are demonstrated
that is used to develop effectiveness among workplace relationship and its productivity. The
usage of emotional intelligence is also considerate as in this working ability and capabilities get
affected over a continuous period of instance. On the other hand suitable understanding about
negotiation is developed that consist of distributive and integrative as it involved adequate
response in timely basis. In also promote sustained acquired that is developed on the basis of
effective involvement as in class activity and in this work based structure is developed in
ordinate mode. It has direct impact over influencing skills as it bring effectual achievement as by
considering predetermined objectives so that both short and long term goals and objectives are
getting cleared. As it also promote the level of involvement by which working experience and its
knowledge is promoted in constrained manner.
MAIN BODY
PROJECT 1- (Reflective account)
LO 1: Demonstrate an understanding of effective communication skills and how it can affect
workplace behaviour
Personal as well as professional development is offered by the management of a business
or by an employer. In this clear focus is maintained towards to perceived constant growth as by
gaining and attaining more of skills and experiences. It basically promotes sustained
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development by which individual has manages its responsibility and worked hard to accomplish
various working standards systematically. It is an essential prospect that is used to promote or get
climb on greasy pole as by avoiding career stagnation within future period of time. In this
adequate management about clear goals along with transparent intention towards plan and its
development is managed so that it is easy to accomplish standardised outcome in satisfactory
manner.
Effective communication in the workplace
Communication is a process under which clear information is transferred and surpassed in
between receiver and transmitter (Bell, 2018). In addition communication within workplace
induces dynamic changes and progress through which technological advancement is enhanced.
There are two types of communication as verbal and non-verbal. In verbal communication
information is processed with the support and engagement of speaking and on the other hand
non-verbal communication information is processed through actions and it more often transfer
the actual meaning of words. It is a communication that is used within an organisation or at
workplace as while transferring relative information in between each other. I have make use of
both type of communication as while making presentation as in this I have represent my ideas
and thoughts towards each other. It helps me to process my working by inducing sustained level
of clarity by which rate of transparency is increases. The effective communication is necessary
with the workplace and it is as explained below as:
 Quality content: The transformed content, message or information must be cleared and
able to share basic aspect with prospect of effective communication. It is required to get
ensure that interaction and message is conveyed with better accuracy and precision. In
this information might have processed through the parallel support of email to employees
as within working place. In this formal as well as informal interaction is processed under
which strong relationship is developed as by completing successful modifications (Katz
and et. al., 2020). In formal basic message is transferred by manager to its staff whereas,
in informal employee send suitable information to each other that assist to make better
clarity. It also processed emotional invoked gossips and message that lead to maintain
strong credibility.
 Modern methods: It is a prospect of efficient communication in which essential focus is
maintains to get communicate with effectiveness. In this interaction is process with
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support of body language, postures as when an individual is a communicator (Williams,
Rathert, and Buttigieg, 2020). Whereas, to communicate special concern is reflected from
the ability of attention. In this various prospect is considerate and it is as explained below
as:
Non verbal communication: It is a form of communication in which information is
transferred in the form of body language. For this it is required that individual become more
confident and motivated that assist while making presentation or at the time of representation in
front of others. For instance, clear posture and eye contact brings excellence confidence that
portrays moderate amount of shift by keeping moderate voice or tone.
Communication channel: It is channels that basically articulate clear message in order to
maintain communicate. It consists of flow of electronic message, face to face interaction, and
written information as per possibility or requirement.
Information reception: It is a form in which information is either received or transferred
with support of communication. In order to improvise communication skills and it is processed
by advancing listening, acknowledge, saying information in relation to facial expression and
gesture and it is processed as with head nods and smile. Moreover, balanced level of affirmation
is understood as by asking fewer questions under which information is processed in successful
mode.
An effective communication is always being vital for business as it assist to maintain and
create positive working surround for every employee. It induces essential advantage in which
balance level of improvisation is induced to while making communication. For instance, Tesco
has communicated with its employee along with the support of communicating medium such as
both verbal and non-verbal. It promotes the tendency and rate of clarity that is processed at
workplace so that it is easy to achieve standardised goals and objectives within timely basis
(Lansdell, Marx and Mohammadali-Haji, 2020). It enhances the probability of performance and
productivity as by improved the interrelationship in between the workers of business. I am an
assertive communication and with support of this I am able to express myself and my views in an
open manner. It whilst the respect by which action is taken under consideration of responsibility.
It induces better clarity than it is easy to accomplish target and goals within the timely constraint
so that productive amount of modification is induced on repetitive basis. It also reduces the rate
of conflicts and a feeling of misunderstood is reduced by which possible outcome is conceived as
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per its suitability. I am best fitted with the workplace under which suitable trust and faith is
developed along with the reduction of rate of redundancy and complexity in moderate manner
(Kmecová, 2019). In this formal communication is used by me within business or at workplace.
For example, Tesco provide basic information and detail to its employee of each and every
department. The skills that is used to maintain lead towards working standards is interactive
through which adequate improvisation in interaction skills is pertained within professionalism in
working life and style. In addition effective communication is a process in which suitable level
of understanding is developed in parallel to maintenance of transparency.
There are different barrier to effective communication such as dissatisfaction that is
developed when individual’s has different kind of thinking abilities. In this probability and
ability of listening is promoted in adequate manner as with this lack of trust and transparency is
promoted. It is hard for me to develop trust that somehow increases the rate of
miscommunication. To get rid of it is essential that individual make suitable understanding and
try to listen and understand first and then after start recognising in ordinate manner.
Emotional intelligence create and develop an ability to use, understand and manage
emotions by which positive impact is induce in terms of stress reliever, effectiveness of
communication etc. It induces positive change in working standard as positive believe and belief
is developed under which sustained level of connectedness is developed.
LO 2: Apply knowledge and understanding of effective negotiation and influencing skills in
order to achieve a pre-determined objectives
A negotiation an influence both is necessary and gets applied over similar period of time
in this negotiation is based on the success in which individual is having a sense of what to
achieve and how to as well. For this it is required that sustained level of thinking is mindset is
likely to induce by which best and suitable outcome is developed (Núñez and et. al., 2018). In
consideration of negotiation specified goals and objectives is considered by making clear
understanding by which balanced alternative is accomplished that assist to make strong position
at workplace. In a negotiation process predetermine goals and objectives is standardised as per to
achieve successful changes and alteration. In this sufficient level of expectation is processed that
aid to believe that satisfactorily ending is perceived by managing incompatibility in modified
manner. In this different stages is considered and that is as explained below as:
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 Preparation: It is an instrumental prospect that processed long term success as by
inducing well prepared confidence by which clear edge is offered to negotiator. In this
information is gathered as per learning or by resolving problems as which ascertain
outcome is cleared. It also leverage evaluation that diminishes sustained outside to make
better improvements. Furthermore clarity of objectives is also required by which absolute
changes are induced as per priority by which willing to attain comfortable outcome is
developed. In this adequate planning is designed by which decision making is processed
accordingly.
 Opening phase: It consists of different insight under which sufficient impression is
processed that influenced thinking ability so that better opportunities are developed. It is
necessary that balanced level of psychological tone and impact is addressed that extend
working standards.
 Bargaining phase: In this stage adequate pathway is developed by which objective
become clearer and it involves as well as intends to achieve successful alteration
(Podolchak, Prokopyshyn-Rashkevych and Karkovska, 2019). The basic strategy is to get
convince certain appropriateness as by controlling demand and concedes. It is a logical
framework under which clear thoughts and argument is addressed that promote basic
understanding in planned mode.
 Closure phase: It is a final stage of negotiation that represents certain level of
capitalisation under which work is processed with capitalisation. In this sealing of
formalised changes is gained by reviewing each stage so that better and clear outcome is
developed and achieved in improvised mode.
There is a different principle of negotiation and influencing that is achieved towards
predetermined objectives and for this importance of management is addressed in authorised
manner. For example, there is different occasion that has better influence over persuasiveness of
specific course. It is used to project standardised goal as by negotiating various funds within the
project. In this clear agreements, inventive options, clear focus and re-positioning and analysis of
hard and soft skills is addressed with suitability. In this objectives and its processing and analyse
by re-focusing various issues and challenges as by measuring several tactics so that working
attributes and competences is succeeded (Sallati, de Andrade Bertazzi and Schützer, 2019).
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There is different kind of negotiation as distributive in which suitable conflict is developed in
between every individual. It induces an attempt of intractable position by which win-lose
condition is developed. On the other, integrative negotiation is the one in which typical less
burdened is processed by which willing to compromise with suitable willingness by which long
term success is achieved. I get into an integrative negotiation and in this I get involved with other
individual’s and act as a team to satisfy the need and demand of a team. The interest of mine
counterpart the conflict and within this I am able to get over from different worst situation in
effective manner. For example, while working in a team it is essential to accomplish task by
segmenting every activity and dividing it on the basis of suitability. To improvise negotiation
skills identification of goals, practice building, willing to compromise and understanding of
weaken areas get improvised. It is used at the time of task accomplishment in which sustained
learning is essential. In this successful influencing or negotiation is measure by processing
awareness in which required source is indentifies, pre-negotiation at where every condition is
analysed that aid to make suitable relationship, standardised objectives is controlled by which
possible outcome is developed, the development of several tactic is consider that is deployed by
measuring successful criteria. It place better and strong motivation in which clear focus is
estimated towards paying sustained attention so that possible outcome is achieved. In this
parallel engagement of style, time, emotion, settlement, and timing and pace, making
concessions, verbal communication, power, listening, questioning and non verbal
communication is perceived with clarity.
There are different skills that are used to influence personal skills such as communication
skill that affects working standard and workplace behaviour so that productive amount of
modification is addressed with perfection and better suitability. As in working different an
experience is induced that brings productive level of changes and modification so that productive
amount of modification in working is implemented. The communication is a basic and
fundamental skill that is required to influence rate of interaction by which interpersonal ability
and its conflicts get disbursed (Shen and et. al., 2018). The managers of the business have
understood the different mode through which conflicts and its ability is increases. The personal
skills is enhance with support of effective understanding of working prospect and influential
behaviour of workplace is controlled that assist to make productive level of outcome in timely
constraint. As an individual it is essential that personal and professional development is
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considerate under the prospect of communication skills. In this both tangible and intangible
outcome is perceived under which SMART objectives and framework is developed. It assist to
maintain clear focus and concerned about to involved various goals and objectives.
Personal influence is to acknowledge about standardised goals that are determined by
analysing its worth that looks easier as ability to attain perfection within desirable outcome is
increases. In this suitable level of proposal is developed and designed under which interested and
useful changes is implemented in convinced and influenced behaviour (Tan and Laswad, 2018).
It clarifies the technicalities by which realistic changes and modification is addressed. For this
primary goal is maintained to transfer message and information under prioritised way. In this
messy and missing data is protected and processed with the purpose to receive, deliver and
understand successful message transformation. I have influence personal skills by promoting
working standards in which systematically the information is shared in between different
individuals and parties. The effective communication is based on several principles such as
concrete, coherent, commitment, clarity, consistency, courteous and completeness. In this
suitable attention is offered by making clear communication so that information is conveyed and
processed by making sustained focus and pre determined objectives is attained with perfection.
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CONCLUSION
It has been concluded from the above report that personal and professional development
is a constant process under which learning and career progress is increased with certain
perfection. In addition it offers suitable pathway is provided for the personal growth under which
long terms success and development is addressed over continuous period of time. Furthermore,
effective communication in workplace is managed under which productive amount of changes is
attained. Moreover, negotiation as well as personal influence is applied to achieve predetermined
objectives. The personal as well as professional development assist to manage own learning,
growth and effectual understanding as throughout the career. It also builds continuous learning in
which skills and knowledge by which suitable level of continuity is processed in terms of safety,
effectively and legally basis. It is more supportive process under which ability to get engage with
more of individual’s is an increase and in this capability to meet goals and the overcoming from
challenges is processed with easiest and flexible manner. It is a process that assists to mentor
individual’s skills as by considering of effective communication skills and in this positive change
within the workplace behaviour is induced with perfection. For this ability to understand and
acknowledge the skills is improvised as with this rate of complexity and redundancy get reduced
in effectual basis. It also promotes sustained level of understanding under which efficient
influencing and negotiation of skills is measured that is required to implement to achieve and
accomplish pre-determined objectives and target. It is always be necessary for an individual and
an organisation that clear and transparent information is circulated by which ability to manage
working sufficiency is getting advanced in productive manner. The skills and its implementation
enhances the working capabilities under which performance credibility is getting advanced over
a longer period of time and it make easy to achieve long term goals and target.
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REFERENCES
Books and Journals
Audibert, A. and et. al., 2020. Transversal and Professional Skills Self-Efficacy Scale: Cultural
Adaptation and Evidence of Validity. Trends in Psychology, 28(3), pp.368-380.
Bell, L., 2018. Management skills in primary schools. Routledge.
Katz, N.H. and et. al., 2020. Communication and conflict resolution skills. Kendall Hunt
Publishing.
Kmecová, I., 2019, May. Basic Managerial Skills, Time Management, as a Key to Achieve Work
and Personal Goals. In Economics, Management and Technology in Enterprises 2019
(EMT 2019). Atlantis Press.
Lansdell, P., Marx, B. and Mohammadali-Haji, A., 2020. Professional skills development during
a period of practical experience: Perceptions of accounting trainees. South African
Journal of Accounting Research, 34(2), pp.115-139.
Núñez, M.T.D.V. and et. al., 2018. Developing management skills through experiential learning:
the effectiveness of outdoor training and mindfulness. European Journal of
International Management, 12(5-6), pp.676-694.
Podolchak, N.Y., Prokopyshyn-Rashkevych, L.M. and Karkovska, V.Y., 2019. THE
INFLUENCE OF COACHING ON THE DEVELOPMENT OF MANAGER’S
LEADERSHIP SKILLS. Scientific Bulletin of National Mining University, (4).
Sallati, C., de Andrade Bertazzi, J. and Schützer, K., 2019. Professional skills in the Product
Development Process: the contribution of learning environments to professional skills in
the Industry 4.0 scenario. Procedia CIRP, 84, pp.203-208.
Shen, Q. and et. al., 2018. Kansas nurse leader residency programme: advancing leader
knowledge and skills. Journal of nursing management, 26(2), pp.148-157.
Tan, L.M. and Laswad, F., 2018. Professional skills required of accountants: what do job
advertisements tell us?. Accounting Education, 27(4), pp.403-432.
Williams, E.S., Rathert, C. and Buttigieg, S.C., 2020. The personal and professional
consequences of physician burnout: a systematic review of the literature. Medical Care
Research and Review, 77(5), pp.371-386.
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