Personal and Professional Skills for Management

This report discusses the importance of personal and professional skills for management in achieving professional success and growth. It covers topics such as communication, negotiation, conflict management, and coaching techniques. The report analyzes various aspects of these skills and their impact on workplace relationships and overall business success. It also provides insights into different types of communication, negotiation strategies, and conflict resolution tactics. The report concludes with the significance of these skills in driving business success and the role of managers in implementing them effectively.

Personal and Professional
Skills for Management

TABLE OF CONTENT
TASK 1............................................................................................................................................................3
INTRODUCTION............................................................................................................................................3
Communication and its varied aspects...................................................................................................3
Negotiation skills and importance...........................................................................................................6
CONCLUSION................................................................................................................................................7
TASK 2............................................................................................................................................................8
INTRODCUTION............................................................................................................................................8
Essay-Conflict management and coaching techniques by managers as valuable skills in driving
business success.......................................................................................................................................8
CONCLUSION..............................................................................................................................................13
REFERENCES...............................................................................................................................................14

TASK 1
INTRODUCTION
Personal and Professional Skills for Management can be understood as highly
essential for professional success in working growth goals where new operational growth
objectives are framed and parameters of innovation are focused. The first part of report is
reflective essay which shows analysis of various experiences and skills which pertain focus
onto how technical growth is build in individual working career. Study will be analysing
skills of personal communication abilities enhancement, keenly develop stronger functional
scope on larger goals efficacy, which will be also developing focus on varied aspects of new
functional governance. Report will be also analysing various parameters of negotiation and
skills influential within larger goals in academic and professional domains where there are
large paradigms analysed. The second part of report will be explaining conflict management,
its importance for companies within working scenarios among employees workforce and how
it has become an important aspect for communicating goals for future success. The study will
also discuss in detail coaching practices for ideally forming vision for bright future attributes
within conflict resolution and to generate focus onto varied skills which enable cooperation,
ethics and respect for diversity to be grown (Tugtekin and Koc, 2020.)
Communication and its varied aspects
Communication and types of communication: There are various factors of communication
analysis which builds larger goals domains specialisation, impact widely on functional
stability of main paradigms to build longer efficiency in longer working criteria.
Verbal and non verbal communication aspects:
 Verbal communication: It is use of sounds and words to express ideas and gestures,
properly execute mannerisms and also for gaining accurate information .
 Non verbal communication: It is considered as transmission of messages and
functional diversity standards among varied platforms such as eye contact, gestures which
are easy for analysing communications (Mishra and Mishra, 2020).
I have been using more of verbal communication within workplace and during
class activity aspects where it enabled me to work with accuracy and efficiency parameters,
larger goals advancement parameters at workplace which enabled me to be motivated.

Experiences with colleagues developed me widely for efficiency in communication aspects,
interpersonal skills to be worked on and also to operate larger goals advancement. The verbal
communication holds wide importance of functional emphasis on diversity aspects where
major skills of interactive communication scenario were widely enhanced. My experience of
communication skills practice developed me widely strongly towards motivation and
building larger primitive goals efficacy and also promote on larger n domains determinants
for larger performance advancement in my career.
Mode of communication used at workplace:
 Internal company blogs : This is one of the new common digital platform used by
companies for internal communication among departments where employees, leaders and
supervisors are able to take check of all work details, keep monitoring active on larger
domains. The internal blogs enable fast communication and supervision done at time which
also actively builds longer governance of new horizons.
 Employee feedback soft wares: The most innovative employee feedback digital
software are widely used by companies for gaining functional innovation at work, provide
employees platforms ton enhance larger supervision within longer term (Meganck, Smith and
Guidry, 2020).
Types of communicators
 Passive communication is style where individuals have developed pattern of avoiding
expressing varied opinions and protecting their opinions for protecting rights and identifying
needs. Passive communication has been widely understood to be stronger and new technical
ability for overall longer time efficiency at work for keenly larger adaptability.
 Assertive communication is understood as ability for expressing positive and negative
ideas and feelings in open, honest direct way which recognized rights, respecting opinions
and taking responsibility for ourselves. The assertive communication has widely been
understood to be recognised as largely effective parameter where ideas and strategically
collaborated at work and also there is informative dynamic operational metrics (Karnieli-
Miller, Michael and Meitar, 2020).
The ability to communicate best working synergy enables to functionally bring on larger
goals efficacy at operations , where I have been using mix of assertive and passive

communication styles for larger goals advancement. Impact on my communication ability
has been wide for larger career enhancement metrics, supervision to be analysed among
varied supervision parameters and also for gaining motivation at work. I have been also
gaining expertise domains to functionally enhance larger goals efficacy paradigms and also
to leverage training within my career aspects. For example: I have learned to keep positive
confidence attitude and professionalism at work where there are stronger working aptitudes to
keep on larger communication paradigms, keenly bring on motivation scenarios and also
leverage stronger profitability at work.
Skills to be developed for effective usage of communication:
 Active listening: This skill of communication among team members and supervisors
holds wide importance where active listening governs smarter working operational
efficiency towards larger work objectives. The active listening at workplace governs smarter
working scenarios, where targets are completed at time, also keen factors of growth enable
quick delivery of targets.
 Confidence and assertiveness: This skill of confidence and assertiveness has high
role to keep up with best communication skills, keenly promote diversity aspects and also for
gaining functional strength to productively communicate vision.
Effect on work place relationship: The best communication skills enable to pertain focus
on new working horizons among team members, supervisors and also to promote larger goals
efficacy within wide paradigms. Companies when using best communication skills and
platforms within departments are able to potentially raise larger goals efficacy, standards
vision formational aspects in longer run (Menkel-Meadow, Schneider and Love, 2020).
Barriers to effective communication:
 Lack of transparency and trust: This is one of the most common barrier within
effective communication at workplace where there are larger cases of miscommunication and
distrust created due to raising of confusion among departments.
 Conflicts in workplace: This is also another workplace conflict factor where it delays
effective communication and also recognises various parameters highly lacking, and also
there is definite less structural innovation which delays supervision.

Emotional intelligence is understood as ability to understand, manage emotions and
functional stability at work in positive manner which overcomes challenges and removes
conflicts. The impact of emotional intelligence on workplace is widely strong as it enables
employees to share expertise and communicate widely on vision .
Negotiation skills and importance
The knowledge and understanding of effective negotiation skills have been applied
vastly in order to achieve pre- determined objective, where i have come to learn different
learning experienced from my working experience. Effective negotiation skills play high
essential role for captivating attention of correct decisions in working paradigms where
various new horizons enable to build wider technical efficiency in future studies and
professional work experiences. The knowledge and stronger understanding of new
experiences where various new learning practices enabled me to generate focus for larger
vision, higher keen understanding of various new fields also enabled me to leverage wider
synergy onto how my future performance growth can be achieved.
Types of negotiation skills:
 Distributive negotiation: This strategy is when one party gains only when other party
losses
 Integrative negotiation: This is strategy where involved parties work together for
satisfying needs and concerns of each other widely and also there is wide development of
new demands working innovation goals by communicating within teams.
I have not been much in negotiation in past where my professional and academic
excellence where there have largely varied aspects of innovation taking place widely
essential taking strong presence among wider aspects. I have successfully negotiated in
building my concerns ideas and successfully building various new quest arenas where there
were various skills of communication impacting various scenarios. The interest of my
counterpart conflicted with my interest where variably there were various parameters
collaborating together where various paradigms were conflicting. Our supervisor helped us
to take perfect decision and innovatively, diversely develop best parameter of success which
also potentially helped me to take learnings. Factors such as new communication ability,
larger goals formulation and decisions power ability enabled me to yearn focus on working
arenas. There is also practically development towards new goals where professional

excellence of various diverse learning avenues and discussion made me generate focus on
how my further goals should be planned on.
Negotiation skills: Communication , persuasion and planning strategically forming widely
and also cooperating varied domains which confidently enables stronger working scenarios.
There were time during group discussions and meetings with my team mates and
supervisors, where I was focusing towards developing creative ideas and also persuading
factors which enabled me to develop larger goals efficacy among wider decisions. I learned
various new skills during experiences for gaining stringent efficacy standards within longer
run (Meyer, Melzer and Schoop, 2020.).
Personal influence: The personal influence can be understood as mechanism of change
among opinions and attitudes, behaviours of various social pressure and larger working
avenues paradigms. The personal influence is widely essential for gaining stronger
performances in careers and also for technical innovation which builds goodwill among
horizons widely.
Skills to develop influencing behaviours at workplace:
Logical reasoning and willingness to communicate with interactive skills of
communication and reasoning are highly crucial where willingness for motivation scenarios
are widely important. The analysing data, displaying data and reasoning of varied aspects
have been understood to be widely crucial where have come across experiences for
achieving predetermined objectives. It could be also understood that by being strongly
independent of ideas and being focused onto negotiation metrics among various learning
groups in study , there is practical application of ideas which are developed further among
career enhancement metrics. There is active discussion and practising self monitoring skills
which play high important role to generate new working determinants to actively enhance, for
generating future performance goals and to harness innovation . I was able to gain persuasion
skills on longer term within larger domains where there are larger parameters developed to
be worked on (Martin-Raugh and et.al 2020).
CONCLUSION
The report has concluded strong communication platforms should be used for
effective negotiation and influencing skills, which further generate new working goals to be

actively developed among professional working, where i learnt various factors on my
strengths and weaknesses better. The study also concluded focus on varied aspects to learn
diverse learning scenarios, to also analyse my future growth objectives within professional
experiences. Report has also concluded fact of how various potentialities have been taken
placing larger determinants within businesses and for gaining larger goals efficacy on longer
domains.. I have also concluded in my learnings various types of negotiation and
communication skills which builder wider reach among stronger working scenarios, where
research has also concluded metrics of larger technical standards.
TASK 2
INTRODCUTION
The task will be analysing various aspects of conflict management and coaching
techniques which are widely used by managers within valuable skills in driving business
success, for gaining larger workforce functional enhancement goals. The report further will
be discussing larger parameters for to be widely yielding larger quick growth arenas to be
widely formed on higher efficacy scenarios. Conflict management has been been analysed
within new arenas for keeping up higher larger developed scenarios .
Essay-Conflict management and coaching techniques by managers as valuable skills in
driving business success.
Conflict management is process of limiting negative working aspects within working
parameters in company workplace by increasing positive aspects of conflict with proper
management theories and models to enhance working pleasure for all employees The aim of
conflict management is focused on enhancing learning and varied group study outcomes,
including effectiveness of performance in company workplace settings. There are various
conflict management skills which are active listening, high persuasion power, and patience
with positivity and impartial open communication metrics which should be performed by
leaders within groups for enhancing employees working aspects. Many times conflict
management take varied steps if correct steps aren’t taken with précised functional decisions
to bring on effective management steps which enable to grow cooperation among workforce
(McKibben, 2017). The three types of conflicts taking common place in companies’
workplace are task conflict, relationship conflict and value conflict which reduce functional
advancement among varied scenarios and also potentially reduces respect and mutual

understandings. Top management within organisations have high role to play within company
scenarios for bringing on communication platforms, collaboration of ideas and actively
building respect parameters among working scenarios. Conflict is an unavoidable reality in
workplace where smart companies know this and have been preparing management goals,
with proper efficacy working efficacy goals to generate new resolving parameters for
workplace conflicts resolution.
The three types of conflicts skills which are identified can be benefitted from targeted
conflict resolution tactics onto bringing on smooth working parameters, resolve conflicts and
also manifest confidence among varied goals. Communication, problem solving skills, stress
management functional aspects and emotional agility which develop new efficacy working
platforms for greater efficiency in decisions within team working and individual performance
growth. Conflict management skills using different tactics preferably depend on various
situations within organisation situations which are negotiation, creative thinking of problem
solving fundamentals which enable goodwill to be developed widely along with profits.
Proper conflict management enables company to minimize interpersonal issues, enhance
wider client satisfaction within longer business terms with high functional innovation and
outcomes to resolve issues (Wang, Zhang and Deng, 2019). Workplace conflict arises to lack of
functional operationally efficiency among departments where communication barriers reduce
innovation and creativity to be harnessed within longer run. There are various stages and
parameters which are obligated as main root cause for reduced strengths of effective
decisional attributives, for gaining new working innovation where conflicts are resolved by
proper communication metrics. For examples Tesco within retail industry has been working
with various effective conflict management techniques such as brainstorming sessions and
meetings where continuous innovative thinking aspects are focused on to be fundamentally
improved. The company also stresses on feedbacks reviews of all employees within
workplace where all scenarios are analysed, focus is generating leadership which is actively
used. Sainsbury is another best example working within retail industry, where conflict
management is stressed on with focus on determinants of new growth paradigms and regular
sessions are held to discuss issues openly. The conflict management solutions are based on
lasting effects on morale, productivity and overall happiness, motivational working ethics
among employees for depending how solutions are reached on. Skilled conflict management
enables to maximise lasting effects by using right energetic tactics, at right time and also in
resolving wider business efficiency in longer run. The competitive business growth has

evolved concept of conflict management at department’s views, and for technical exploration
of new ideas working ethics where diversity is respected positively. Leadership plays
effective role to coach employees for bringing on new working parameters, where goals are
discussed with various new generations of ideas (Gonçalves, Reis, and Scott, 2016).
Types of conflicts at workplace
There are 4 types of conflicts which are being faced within organisational structure
within employees due to miscommunication, unethical working conditions and low working
effectiveness which may impact working innovation in longer run. Intrapersonal conflicts are
experienced by single individuals when his or her own goals, values and roles diverge
whereas interpersonal conflicts are caused due to differences in goals, values and styles
between two or more people who are required to take decision or interact within
communication parameters. Intragroup conflict is conflict within teams where members
conflict over goals or procedures which are caused due to less effective working standards
and less potential synergy within varied aspects, which may create chaos onto larger avenues.
Intra group conflict takes place among management and employees when there is conflict
over decision fixing, by analysing pros and cons of taking risks. The intergroup conflict on
other hand is when conflict between groups inside and outside company disagrees on various
decisions and issues which are important parameters to take accurate decisions. Conflicts can
also arise between two groups within same company and that would be considered as major
hindrance for growth objectives onto longer time period (Andreoni and Chang, 2019).
Conflict management styles
The conflict management styles are also another component where focus should be
pertained among company functional scenarios which are divided into 5 styles which are
accommodating, avoiding, comprising, competing and collaborating where various
parameters can be analysed in detail. Accommodation is for situation where employee don’t
care about any particular situation as compared to other people, if prolonging the conflict is
not worth time for management. This option is focused to keep on building peace and
functional working synergy where it is focused on assessing what issues are worth, and to
know what issues are widely important for taking actions. Advantages of accommodation is
that small arguments are handled with communication and important decisions are taken
place with high focus on them , whereas negative force is that if used many times this
technique may make mangers views points as weak. The second style is avoidance where it

aims to reduce conflicts by ignoring and removing the evading matter by discussion mere,
which are mostly raised in team members. Advantages are that it is an effective and fast
conflict resolution style which impacts in cooling down the period which would further be
helpful, for management to diversely focus on major other decisions. Disadvantage on other
hand is that if technique used more it may seem competent if overuse is reducing functional
efficacy and handling disagreements may impact goodwill of company (Cronin and Bezrukova,
2019).
The compromising style seeks to find middle ground decisions by asking both
parties to indulge in group discussions and bring focus on how effective decision can be
taken for conflict management. Pros of this technique is that issues can be resolved quickly
and conflicts will also enable people to understand each other perspectives, compromise may
set stage for collaboration within departments. Cons of this are that in decisions one party
may feel left out and sacrificed too much which may reduces satisfaction scenarios widely.
Another conflict management style is competing which rejects compromise and involves not
giving in approvals for each other viewpoints, one party stands firmly for another situations
and also correct handling situations does not back down until they get their way. Pros are
that management shows that they are strong and ill not back on business ethics, principles
where disputes are solved quickly onto larger paradigms. Cons on other hand are focused
onto analysis which shows that management may at time be unreasonable for showing high
authorities; it may also impact on productivity scenarios.
The last conflict management style is collaboration, through which production of long
term results are taken place and often they are most difficult and time taking as parties needs
and desires are heard. Pros are that thus is vital to preserve relationship between several
parties when solutions have significant impact on working goals. Cons of this style is that it
is time consuming where management may not focus onto implementation of collaboration of
working goals and also there is large reduction of cooperation scenarios. It could be
understand that collaborating style is most effective as it creates diversity of thoughts and
also all employees thoughts, ideals are respected onto working parameters which enhance
goodwill among company business decisions. There are various coaching techniques used by
mangers as valuable skills for driving business success, through which employees are guided
to take accurate steps within future and also potentially develop new functional diversity of
idea. There should be foster of transparency factors where collaboration is the main key
growth working objectives, celebrating success parameters and building mutual trust among

employees would enable employees to build on wider new functional avenues (Charehzehi.,
Chai and Loo, 2017).
Coaching techniques, by managers as valuable skills in driving business success within
workplace
Coaching techniques refers to coach delivers their teachings and services parameters
where reflection of principles, models and tools are based on employees learning
potentialities and working objectives. Coaching techniques by managers within business
goals should be ethical and focused on with building mutual trust, where leveraging
determinants build on mutual trust among employees and workforce strength is enhanced.
The pavement for way to success is also one of the important coaching technique, where
employees are given platforms to showcase ideas and new creativity for solving their
conflicts and to generate new functional innovation. By focusing on potentialities
enhancement empowerment of ideas are personified among employees in teams within
various departments where it has also further generating abilities to build competencies for
longer term goals enhancement (Kharadz, 2018). Sharing constructive feedbacks of various
working scenarios by employees in meetings and regular interactive sessions, will help
management to focus more on conflicts resolution practices and to yield focus on new
business goals. The collaboration of ideas instead of controlling enables to delegate more
effective decisions and responsibility, as employees are able to focus onto various arenas
where generation of ideas and new focused growth paradigms enable higher stable growth.
Leaders and managers should focus on giving instant decisions where conflicts arises
and specific employees feedbacks, shall be judged by working on mew scenarios which will
build judgments to be effectively managed. Holistic coaching and vision coaching are the
best styles which enable company managers to coach employees with new working
parameters, generating scenarios and platforms where diversity of thoughts and experiences
are shared widely. For attaining success drives within professional working platforms,
holistic coach works with individuals who wish to achieve more flow and balanced exploring
opportunities and accepting various innovative ideas and unique guidance. Holistic managers
focus on guiding, motivating visions parameters along with positive life changes for
generating new workforce strengths, motivating their insights and practising diversity in
enriching developed working goals. Vision coaching focuses on emphasising future thinking
parameters, in which power of thoughts is harnessed within working goals to shape future

performances for employees which also impacts positively in developing conflict resolution.
The more employees are given opportunities to showcase new ideas and minds on vision we
desire for framing new growth fundamentals, more they are likely that outcome will occur in
their desired situational aspects. It could be understood that there are various companies
within retail industry where manifestation of best coaching practices are focused on ,
practised widely and also strategically farmed on or gaining functional innovation onto wider
areas. Globally with raising competitive business companies there is wide demand for
conflict management parameters and usage of coaching techniques, where there is more force
on diversity of cooperative working ethics (Jung and Yoon, 2018).
CONCLUSION
The report has concluded within part one in form of reflective log that there are
various skills and parameters of competencies within individual performance growth, where
effective communication skills and new functional scope to practice wider innovation enables
to keep on higher growth. Report has analysed vast importance of negotiation and influencing
skills within workplace, as it enable to captivate positive working motivation of various
paradigms and to yield focus on new working strength on various platforms. The report has
also concluded conflict management as highly important for building on innovative thinking
mindset of higher synergy, factoring on productive growth of new leveraged goals and to
generate stronger understanding of various phenomenon. The study has concluded personal
and professional growth skills to be highly important for captivating new ideas, dynamic
goals to be operated and for new functional growth opportunities.

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