Professional Development in Organizations

This assignment requires students to delve into the crucial topic of professional development within organizations. The focus is on analyzing the learning needs of employees by exploring different frameworks and models used for conducting comprehensive learning needs assessments. Students will need to demonstrate their understanding of how to identify skill gaps, training requirements, and developmental opportunities to enhance employee performance and organizational success.

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Personal and Professional
Development

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
a) Approaches to self managed learning......................................................................................3
b) Benefits of self managed learning for yourself and for organization......................................5
c) Suggest how these activities might be encouraged for the long term benefit of individuals
and organizations.........................................................................................................................6
TASK 2............................................................................................................................................7
2.1 Management skills.................................................................................................................7
2.2 SWOT analysis......................................................................................................................8
2.3 Future development needs and effective way........................................................................8
2.4 Personal development plan....................................................................................................9
TASK 3..........................................................................................................................................11
a) Creating a personal developmental plan (PDP).....................................................................11
Planning is referred to be a principle concern of almost each and every individual where they
are together aware about its developmental measures. It is where such planning is evident to
upgrade both personal and professional skills and abilities of an individual to a greater extent.
It is together referred to be a fundamental tool for the exclusion of any weakens qualities in an
individual (Vetere and Stratton, 2016). It is thereby in context to my own analytical situation
where I have identified some major weakening features in me. These are referred to my time
management skills, conflict management and presentation skills. It is along with yet another
weakens skills of mine where I am also lacking in written communication due to poor
remembrance of grammar. Thus, to get rid of these weakening abilities of mine, I have
referred to create a PDP as depicted below-..............................................................................11
Skills needed to be improved....................................................................................................11
Targeted objectives for improvement.......................................................................................11

Activities required to be done...................................................................................................11
Time taken.................................................................................................................................11
Nature of Objectives..................................................................................................................11
Written communication skills....................................................................................................11
I am required to improve my grammar skills as a way of enhancing my presentation skills with
improved sentence formation. Also, to avoid any sort of syntax error, I am together required to
improve my written skills of communication............................................................................11
Attending regular classes of English will help me to do that....................................................11
3 months.....................................................................................................................................11
Short term..................................................................................................................................11
Presentation skills......................................................................................................................12
It is in context to my above weakening skills of grammar, I am lacking confidence in making
presentations in seminars and conferences in office (Driessen and van Tartwijk, 2013). As a
result to which, I intentionally tend to miss these sessions quite often.....................................12
Along with regular English classes, I will together refer to practise it in the official sessions by
participating in presentations.....................................................................................................12
2 and a half month.....................................................................................................................12
Short term..................................................................................................................................12
Time management skills.............................................................................................................12
I am often dealing with late work submissions due to an improper management of time. Due to
which, I frequently miss the stipulated deadlines of work that badly impacts upon my
professional impression.............................................................................................................12
I will use different planning tools such as notebook and diary, etc., to note down things as a
way of avoiding any repetitive work. Beside this, I will also avoid doing multiple works at
same time...................................................................................................................................12
6 months.....................................................................................................................................12
Long term objective...................................................................................................................12

Conflict management skills........................................................................................................12
Being into a managerial position and an operative leader, I am required to handle a big team of
individuals. However, I am duly unable to resolve any disputed concern among them and
resultantly fail to settle down their matter.................................................................................12
An active participation in official meeting will help me to experience such conflicted
situations when people often disagrees from one other’s perception (Swain, 2016). This tactic
will in turn help me to learn the way in which our administrative bodies resolve such
situations....................................................................................................................................12
4 weeks......................................................................................................................................12
Short term objective...................................................................................................................12
b) Undertaking a range of planned development activities by providing evidence to show the
progress made by mainly focussing upon the short term objectives.........................................13
This is to discourse upon the undertaken steps to create a PDP where I have hereby referred to
certain effective steps for the same. These considerate stages are as referred below-..............13
c) Assessing the learning that I have achieved since starting this unit against the targets set out
in my original development plan...............................................................................................14
d) Resetting objectives in the light of my own evaluation by together referring to the
feedback’s I have received from family or friends and my college tutors with a new version of
PDP............................................................................................................................................15
Skills needed to be improved....................................................................................................15
Targeted objectives for improvement.......................................................................................15
Activities required to be done...................................................................................................15
Time taken.................................................................................................................................15
Feedback...................................................................................................................................15
Written communication skills....................................................................................................15
I am required to improve my grammar skills as a way of enhancing my presentation skills with
improved sentence formation (Coventry, Maslin‐Prothero and Smith, 2015). Also, to avoid

any sort of syntax error, I am together required to improve my written skills of
communication..........................................................................................................................15
Attending regular classes of English will help me to do that....................................................15
6 months.....................................................................................................................................15
From superiors...........................................................................................................................15
Presentation skills......................................................................................................................15
It is in context to my above weakening skills of grammar, I am lacking confidence in making
presentations in seminars and conferences in office. As a result to which, I intentionally tend
to miss these sessions quite often..............................................................................................15
Along with regular English classes, I will together refer to practise it in the official sessions by
participating in presentations.....................................................................................................15
4 months.....................................................................................................................................15
College tutors.............................................................................................................................15
Conflict management skills........................................................................................................16
Being into a managerial position and an operative leader, I am required to handle a big team of
individuals. However, I am duly unable to resolve any disputed concern among them and
resultantly fail to settle down their matter.................................................................................16
An active participation in official meeting will help me to experience such conflicted
situations when people often disagrees from one other’s perception (Moon, 2013). This tactic
will in turn help me to learn the way in which our administrative bodies resolve such
situations....................................................................................................................................16
2 months.....................................................................................................................................16
Self-appraisal.............................................................................................................................16
TASK 4..........................................................................................................................................16
a) Choosing two problems that have been encountered by me at work by identifying
appropriate solutions for it by using formal problem solving techniques.................................16

b) Developing skills of verbal communication by providing evidence of participation in a
variety of communication-based class activities as developed by tutor....................................17
c) Identifying a range of effective time management strategies by using them to create a time
plan for setting out strategy.......................................................................................................17
CONCLUSION..............................................................................................................................18
REFERENCES..............................................................................................................................19
INTRODUCTION
Personal and professional development helps in developing professionalism within
individual so that they are able to attain organizational goals. Through preparing a personal
development plan it helps in identifying the objectives and desired time frame to attain the same
(Frost and Wallingford, 2013). While, SWOT analysis is also being prepared which results in
assessing the strengths, weaknesses, threats and opportunities so that best targets could be
attained. PDP plan aids in identifying different skills and abilities that assists in improving self
awareness and thus develop skills among each other. Further, through reviewing current skills
and proficiencies it results in achieving desired goals.
In the present report, individual is required to develop both personal and professional
skills so that set targets could be attained. I also possess different skills and abilities so that my
leadership, communication and time management skills could be enhanced. I also possess the
ability to work as administrative assistance in any of the large MNC such as Tesco. Present
report discussed upon different approaches to self managed learning as well as the benefits of
lifelong learning to individual and organization. Also, skills audit is being carried out which
results in developing personal and professional skills. Later, there are different ways that has
been identified in terms of overcoming weakness so that set objectives could be attained.
TASK 1
a) Approaches to self managed learning
Self managed learning helps in carrying out best way of learning so that individuals could
develop their own learning and thus attain desired results. I also need to identify my own

strengths and weaknesses so that best outcomes could be attained. While working within
organization I need to develop my own self managed learning so that desired task could be
accomplished in an effective way. It involves various types of learning program and attends
different training sessions so that own skills and capabilities could be enhance. There are
different learning styles such as Honey and Mumford (1992) and Kolb’s learning style (1984)
which are as follows- -
Honey and Mumford learning style
 Activist- These individuals are practical learners and thus learn things by doing it
practically. However, such individuals are open minded and also learn new experiences
so that they can overcome different situations arise within firm (Harvey, Reiche and
Moeller, 2011).
 Theorist- Further, such learning style helps in understanding the actions of individuals
and thus carries out desired results.
 Pragmatist- It is another type of learner which helps in analyzing the learning practices
carried out within real world. Also, they carry out different ideas and experiences and
apply the same so that desired outcomes could be achieved. .
 Reflector- Further, such learning style helps in learning different things so that they can
observe the task and carry out targets so that previous experiences could be identified and
draw upon best conclusion (Higgins and Aspinall, 2011).

Illustration 1: Honey and Mumford learning style
(Source: Elfer and Dearnley, 2007)
-
Following are the different approaches to self managed learning that are discussed
underneath-
 Attending seminars and conferences- It is one of the main approach to self managed
learning and thus helps in improving learning capacity of individual. Leaders are required
to attend different seminars and conferences which help in improving personal and
professional skills so that confidence level could be improved to attain desired results.
 Social network- Further, another self managed learning approach is developing social
network and thus obtain crucial ideas and thoughts in regard to carry out effective
interpersonal communication among each other (Gomez-Mejia, Balkin and Cardy, 2004).
Further, it also involves different social networking websites such as Facebook, Twitter
and Youtube etc. so that learners could develop their self managed learning and thus
enhance their skills and capabilities towards attaining success.
 Using internet- Such method of self managed learning helps in using internet in order to
enhance their skills and capabilities. Using different websites results in reading articles

and thus enhancing the knowledge and skills (Jones, 2016). However, it aids in
improving personal and professional development of individual within Tesco.
b) Benefits of self managed learning for yourself and for organization
Self managed learning helps in carrying out learning for individuals in regard to improve
their own current skills and abilities so that success can be attained. However, main benefits of
self managed learning are both for individual as well as for firm in regard to direct themselves
towards achieving goals (Frost and Wallingford, 2013). With the help of self managed learning it
aids in improving own requirements so that individual aims to improve their own current skills
and capabilities could be enhanced. It is essential for me to analyze my own strengths and
weaknesses and thus overcome them in regard to carry out self managed learning. I need to carry
out own skills audit in relation to my learning and thus develop strengths and weaknesses in
order to attain best outcomes. It has been identified that I lack in leadership skill therefore, I need
to develop such skill so that best actions could be taken. Following are the different benefits of
self managed learning which are described underneath-
 It is essential for me to carry out conferences and meetings so that I can enhance my
skills and thus perform the set objectives within Tesco. It also assesses that I need to
develop my team performance towards achieving success.
 Further, carrying out self managed learning aids in improving my own communication
skills which assists me to build my confidence level in regard to carry out effective
communication among each other (Harvey, Reiche and Moeller, 2011). However, I need
to conduct different skills and abilities so that I can develop my interpersonal skills so
that it helps in benefiting both individuals and organization.
 Another benefit of self managed learning is that both individual and organization could
raise its performance and thus achieve successful targets. Therefore, it helps me to collect
varied information and thus carry out regular practices so that I can deliver best
presentation and thus enhances communication skills in order to improve individual and
business performance.
c) Suggest how these activities might be encouraged for the long term benefit of individuals and
organizations
Lifelong learning can be termed as the ongoing process that helps in motivating
individual and business to develop their knowledge and skills at personal and professional level.

Moreover, it helps in providing learners a chance to develop their skills and abilities in regard to
attain success. It is also essential for me to enhance my lifelong learning through reading
different articles on internet, books and magazines written by various authors and thus helps me
to improve my knowledge (Higgins and Aspinall, 2011). Thus, through enhancing such type of
skills it aids me to direct my efforts in terms of improving my knowledge and capabilities so that
I can effectively work within Tesco. It also encourages workers to improve their motivational
level and thus work hard towards achieving success. Also, lifelong learning helps in enhancing
individual and organization targets so that my own current skill has been developed in regard to
attend training sessions and achieve success.
Following ate the different ways through which lifelong learning could be developed in
regard to carry out personal and professional development such as-
 Self encouragement- It is one of the crucial ways of developing lifelong learning so that
learners could encourage themselves in regard to achieve lifelong learning. Also, it helps
individuals to get self encouraged and thus improve skills and abilities of individual.
However, if learners are not interested in improving their skills then there is probability
that they are not able to perform the assigned task appropriately (Elfer and Dearnley,
2007).
 Improving communication- It is another lifelong learning that helps learners to enhance
their communication and interrelationship among each other and thus carry out effective
communication within Tesco. Thus, developing communication aids in attaining
organizational goals.
 Regular learning- It also helps learners to develop their skills and abilities and thus carry
out continuous learning through attending different training sessions and coaching so that
own experience could be enhanced (Gomez-Mejia, Balkin and Cardy, 2004). Thus, all
such skills help in carrying out lifelong learning of individuals while working within
firm.
TASK 2
2.1 Management skills
Effective management skills are aid to achieving successful objectives. Management skills
are helpful to create a healthy and cooperative workforce environment. In an any organization

individual skills are create a render impact on the whole organization. Effective management
skills are help to whole organization. Management skill is way to providing effective
organization management. Whereas, this skill is most essential for the firm. In this company set
their management practices to do working effective. This skill is helpful to managed
organizational activities. In an organisation there are so many management skills which are help
to making effective organization (Driessen and van Tartwijk, 2013).
Communication skill: In this skill whole organization is depend on that skill. Whereas, in an
organization proper communication flow is most important. Communication is way to spread
information to in whole organization. Effective information flows is based on whole organization
information channel.
Decision making skill: In this management is totally rendered on decision making process. In
which firm can set effective strategy making for their achieving organizational goal. Most of the
time strategic decisions are taken by the top level of the management. So this skill is effective to
generating competitive advantage over the other companies. (Hicks.and et.al., 2014.)
Time management skill: This is very effective management skill, in this skill proper time
management is based on organization performance. In an every organization time is very
precious. So manager keep focus on time management. They distribute all tasks and duties
according to their time scale. That is very effective to easily accomplish all tasks in minimum
time. So this skill is also most important skill for the organization.
According to me I have a good communication skill where I generate and spread all
information through the process of any task and activities. I also have a good decision making
skill where I took best decisions for my concerning team.
2.2 SWOT analysis
Strength Weakness
I am a good decision making skill, where I take
best decision for the company. This is my one
of the best strength where top management will
concern with me. (von Kodolitsch and et.al.,
2015)
I have good communication skill where I
openly communicate with each of them.
One of the my biggest weakness is time
management and stress. I never set work
distribution according to time scale. This thing
will create a render impact on my working
practices. In that situation I never did work on
time. On the other hand I am feeling stressed
due to some work load. This thing will distract

I have a good management skill where I
managed all process of activities effectively.
(Driessen and van Tartwijk, 2013.)
my mind and render impact on my thing
capacity.
Opportunity Threat
My management skill will help me to
promoting as a manager position. For this is
develop my managing efficiency towards my
task and duties so that will help me to
promoting as a manager.
I fear about new employment who have
updated market knowledge and advance
knowledge practices.
This thing will create a threat in my mind .
2.3 Future development needs and effective way
Every person has their own needs and expectations where they want to willingly fulfil.
As per me my future development need is I become a manager in concerning organization.
Manager is a one of the great post in an organization. With the context on my management skills
I have a good organizer, most of the time effectively managed my whole team and their
concerning work, so the thing is this need is my desire need. Where I accomplished all effective
ways which are helping me to promoting to their being as a manager. . The way is aid me to
fulfilling this need is based on effective management skills where I more focus on my
management practices and working methods which are helpful to creating me as a good
manager. On the other hand future development need is based on job security; this is one of most
important term. In an organization each and every employee wants to get their job security where
they feel long time assurance in concerning organization. So in that situation get their job
security is based on effective working practices. Moreover, future development needs is based on
increasing skills, knowledge and working practices. New technology advancement is creating a
render impact on the future developments. Where in an organization technology advance is most
important part to achieving high organizational objectives and goals (Kwong and Ajayi, 2016).
2.4 Personal development plan
Skill Objectives Development Time scale
Time management
skills
My short term
objective is as soon as
With the help of
proper work
Within 1 month

Management skills
Decision making
skills
Communication skills
possible I learn about
the effective time
management skills.
With the reference of
this skill my long term
objective is to develop
my management
practices which can
be aid to achieving
manager title.
My long term
objective is
established strategic
decision for the goal
accomplishment.
I set medium term
objective to develop
their communication
skills. Where I am
able to properly
communicate with all
distribution
techniques I learn
about the time
management skills.
This skill will help me
to doing work as
effectively and on
timely
With the help of new
techniques of
management practices
and new technology
advancement I
develop my
management skills.
With the help of
current market
information I develop
my knowledge.
With the help of
books, journals and
articles I develop my
Within 6 month
Within 4 month
Within 1 month

of their concerning
employees as well as
to management.
communication skills.
(Driessen and van
Tartwijk, 2013.)

TASK 3
a) Creating a personal developmental plan (PDP)
Planning is referred to be a principle concern of almost each and every individual where
they are together aware about its developmental measures. It is where such planning is evident to
upgrade both personal and professional skills and abilities of an individual to a greater extent. It
is together referred to be a fundamental tool for the exclusion of any weakens qualities in an
individual (Vetere and Stratton, 2016). It is thereby in context to my own analytical situation
where I have identified some major weakening features in me. These are referred to my time
management skills, conflict management and presentation skills. It is along with yet another
weakens skills of mine where I am also lacking in written communication due to poor
remembrance of grammar. Thus, to get rid of these weakening abilities of mine, I have referred
to create a PDP as depicted below-

Skills needed to
be improved
Targeted
objectives for
improvement
Activities
required to be
done
Time taken Nature of
Objectives
Written
communication
skills
I am required to
improve my
grammar skills as a
way of enhancing
my presentation
skills with
improved sentence
formation. Also, to
avoid any sort of
syntax error, I am
together required
to improve my
written skills of
communication.
Attending regular
classes of English
will help me to do
that.
3 months Short term
Presentation
skills
It is in context to
my above
weakening skills of
grammar, I am
lacking confidence
in making
presentations in
seminars and
conferences in
office (Driessen
and van Tartwijk,
2013). As a result
to which, I
intentionally tend
Along with
regular English
classes, I will
together refer to
practise it in the
official sessions
by participating in
presentations.
2 and a half
month
Short term

to miss these
sessions quite
often.

Time
management
skills
I am often dealing
with late work
submissions due to
an improper
management of
time. Due to
which, I frequently
miss the stipulated
deadlines of work
that badly impacts
upon my
professional
impression.
I will use
different planning
tools such as
notebook and
diary, etc., to note
down things as a
way of avoiding
any repetitive
work. Beside this,
I will also avoid
doing multiple
works at same
time.
6 months Long term
objective
Conflict
management
skills
Being into a
managerial
position and an
operative leader, I
am required to
handle a big team
of individuals.
However, I am
duly unable to
resolve any
disputed concern
among them and
resultantly fail to
settle down their
matter.
An active
participation in
official meeting
will help me to
experience such
conflicted
situations when
people often
disagrees from
one other’s
perception
(Swain, 2016).
This tactic will in
turn help me to
learn the way in
which our
administrative
bodies resolve
4 weeks Short term
objective

such situations.
b) Undertaking a range of planned development activities by providing evidence to show the
progress made by mainly focussing upon the short term objectives
This is to discourse upon the undertaken steps to create a PDP where I have hereby
referred to certain effective steps for the same. These considerate stages are as referred
below-
 Firstly, I have referred to carry out a self-analysis of mine with the help of an analytical tool
called SWOT to recognize my own strengths and weaknesses by together ascertaining the
upcoming number of opportunities and threats.
 Next, I have focussed mainly upon the weaknesses to develop the plan so as to undertake
some effective strategies to get rid of those where it was determined with some clear
outcomes (Russell and Korthagen, 2013).
 Subsequently after which, I have focussed to decide the action plans required to overcome
the weaken skills of mine on the basis of above well-defined outcomes.
 Lastly, I have assessed the nature of above outlined objectives on the basis of an undertaken
time period decided to conquer those.
c) Assessing the learning that I have achieved since starting this unit against the targets set out in
my original development plan
This is to evaluate the progress of learning in me on the basis of my above framed PDP
where I am intensely working to improve my weaken skills that are time management, conflict
management and presentation making skills. It is therefore on following the above projected
plan; I believe that I have suitably improved my time management skills (Fullan, 2014). It is
along with yet another progressive up gradation of my written communication skills where I am
getting good marks in grammar tests in English classes that I am attending regularly. However, I
require more improvement in enhancing my presentation making and conflict management skills
to reach to a desired level of progression. For this, I will refer to frame a new developmental plan
with an extended time period for those abilities of mine that are still required to reach up to my
desired level of expectation.

d) Resetting objectives in the light of my own evaluation by together referring to the feedback’s
I have received from family or friends and my college tutors with a new version of PDP

Skills needed to
be improved
Targeted
objectives for
improvement
Activities
required to be
done
Time taken Feedback
Written
communication
skills
I am required to
improve my
grammar skills as a
way of enhancing
my presentation
skills with
improved sentence
formation
(Coventry,
Maslin‐Prothero
and Smith, 2015).
Also, to avoid any
sort of syntax
error, I am together
required to
improve my
written skills of
communication.
Attending regular
classes of English
will help me to do
that.
6 months From
superiors
Presentation
skills
It is in context to
my above
weakening skills of
grammar, I am
lacking confidence
in making
presentations in
seminars and
conferences in
office. As a result
Along with
regular English
classes, I will
together refer to
practise it in the
official sessions
by participating in
presentations.
4 months College tutors

to which, I
intentionally tend
to miss these
sessions quite
often.
Conflict
management
skills
Being into a
managerial
position and an
operative leader, I
am required to
handle a big team
of individuals.
However, I am
duly unable to
resolve any
disputed concern
among them and
resultantly fail to
settle down their
matter.
An active
participation in
official meeting
will help me to
experience such
conflicted
situations when
people often
disagrees from
one other’s
perception
(Moon, 2013).
This tactic will in
turn help me to
learn the way in
which our
administrative
bodies resolve
such situations.
2 months Self-appraisal
TASK 4
a) Choosing two problems that have been encountered by me at work by identifying appropriate
solutions for it by using formal problem solving techniques
Discrimination is referred to be a major issue in most of the organisation where it is
usually done on the basis of distinct caste, creed and religion, etc. It is however a severe issue

that often creates a conflicted situation at work and thus necessities the organisational bodies to
take some strict actions against it (Gamrat, Zimmerman, Dudek and Peck, 2014). It should be in
support of some rigorous governmental norms where proper actions must be taken up to punish
the offenders adopting the path of partiality. Also, the employees should be provided a fair
chance to raise their own voice in case any such biasness takes place with them.
b) Developing skills of verbal communication by providing evidence of participation in a variety
of communication-based class activities as developed by tutor
There exist three distinct communication styles as referred below-
1. Upward- This type of communication is mostly done by the lower level workers as a way
of interacting with their upper managerial bodies via e-mail and telephonic conversation,
etc.
2. Downward- It is yet another thoughtful tactic of communication where the upper
organisational bodies communicate with the subordinates by conducting meetings, etc.,
(Nicholls, 2014).
3. Horizontal- It is the most effective way of creating a healthy work based relationship
among the employees working at a similar level via chats, face to face interaction and
telephonic conversations, etc.
c) Identifying a range of effective time management strategies by using them to create a time
plan for setting out strategy
It is on the basis of my above presented views about the significance of time management
strategies that is also referred to be one of my leading weakness on which I am working right
now (Bukor, 2015). As a result to which, I hereby came across three leading strategies of time
management that are as referred below-
 A foremost tactic is to write up all the assignments on a proper planning tool like sticky
notes in my laptop or a diary, etc., as a way of arranging them on priority basis and
allotting proper time of completion to each and following the same.
 Another tactic is to further divide the tasks into sub tasks for making an exact
understanding of the actual time needed to carry out all those tasks (Elliott, Rhoades,
Jackson and Mandernach, 2015).

 Lastly, staying away from all inefficient work such as using mobile or surfing on net and
social media networking should be completely avoided as a way of not being distracted
from the work.
CONCLUSION
It can be concluded from the study that personal and professional development aids in
improving individual and business growth. I also need to enhance self managed learning and
lifelong learning so that I can carry out continuous learning and growth within firm. Through
carrying out lifelong learning it helps in regularly enhancing the skills and abilities so that best
results could be attained. There are different skills such as leadership, team building and time
management skills so that desired objectives such as customer satisfaction can be achieved. I
also need to carry out time management and problem solving skills so that my own current skills
and capabilities could be enhanced. Further, carrying out effective training and development
session so that myself and organizational targets can be attained. Also, carrying out skills audit it
helps in achieving future career growth and success.

REFERENCES
Books and Journals
Bukor, E., 2015. Exploring teacher identity from a holistic perspective: Reconstructing and
reconnecting personal and professional selves. Teachers and Teaching, 21(3), pp.305-
327.
Coventry, T.H., Maslin‐Prothero, S.E. and Smith, G., 2015. Organizational impact of nurse
supply and workload on nurses continuing professional development opportunities: an
integrative review. Journal of advanced nursing, 71(12), pp.2715-2727.
Driessen, E. and van Tartwijk, J., 2013. Portfolios in personal and professional
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