Personal and Interpersonal Communication in Organisations

Effective communication is crucial in the context of organisations, as the rate productivity and efficiency of employee performance depends on it, which in turn determines the success of achieving the organisational goal. Learn about personal and interpersonal communication skills, the issues faced by organisations, and how to communicate to persuade and influence.

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References
Carvalho, M.M.D. and Rabechini Junior, R., 2015.
Impact of risk management on project performance:
the importance of soft skills. International Journal of
Production Research, 53(2), pp.321-340.
Dixon, G., Mercado, A. and Knowles, B., 2013.
Followers and generations in the workplace.
Engineering Management Journal, 25(4), pp.62-72.
Parrish, A.C., 2013. Adaptive Rhetoric: Evolution,
Culture, and the Art of Persuasion. Routledge.
Singh, A., 2013. A study of role of McKinsey's 7S
framework in achieving organizational excellence.
Organization Development Journal, 31(3), p.39.
The Personal Communication
Skills
Personal communication skills refer to those individual
abilities that help a person to communicate
effectively in an organisation with other employees
and clients to obtain the organisational goals. There
are two types of personal communication skills –
hard skills and soft skills (Carvalho and Rabechini
2015). Hard skills are the acquired capabilities of a
person to manage tasks, difficult situations, and
responsibilities.
The soft skills, on the other hand, are the character
traits of a person that determine how that person
would interact with another typically relating to the
emotional intelligence, emotions, attitudes, social
behaviour, and habits of that person.
Introduction
Communication is significant in every aspects of life.
In the context of organisations, the importance of
communication are –
It improves the performance of the employees and
increases the productivity.
It increases the job satisfaction of the employees and
increases the work efficiency.
It reduces employee turnover and absenteeism.
Issues that organisations face regarding communication
are –
It arises inconsistency and produces lower standard
work.
Communication barriers create misunderstanding and
misconception.
Incorrect interpretation and assumption also arise due
to lack of communication.
Lack of communication leads to failure in dispersing
the communicated information and following it.
The Interpersonal Aspects
of Communication
The set of skills through which a person communicates
with another, successfully conveys the intended
message and gets the expected result is called the
interpersonal communication skills. There are multiple
aspects of interpersonal skills, such as –
Effectively communicating with people needs
proficiency in verbal communication skills.
The non-verbal communication skills like body
language, expressions, and gestures do also play
significant role in communicating and building
relationship.
Proper listening skills reduce misunderstanding and
misconception.
Negotiation skills help to resolve conflicts by
creating ground for mutual agreement.
Through influencing skills, one can motivate and
increase performance of employees.
Being able to make decisions and solve problems
help a person to maintain the harmony of a
workplace.
Communicating to Persuade
and Influence
In today’s world, it is crucial that the leaders in the
workplace possess skills to persuade and influence
others. Such skills can be practised in numerous ways
(Parrish 2013) –
Learning the individual perspectives of a person, it
can be incorporated in the message.
 Personal values can also be used to influence and
persuade.
Sincere and empathising behaviour creates personal
relation, which can be used to persuade.
Showing integrity builds trust and that reliability can
be used to influence and persuade.
Creating personal networks of relationships gives the
leaders leverage to influence the skills as well as the
visions of others (Dixon, Mercado and Knowles
2013).
Clarity and variety in communications skills help the
leaders to convey the precise message.
Motivation is an effective way to have influence over
people and persuade them.
Through grapevine communication, one can build
informal bond to influence others easily (Singh 2013).
Conclusion
Effective communication is crucial in the context of
organisations, as the rate productivity and efficiency of
employee performance depends on it, which in turn
determines the success of achieving the organisational
goal. Thereafter, through personal and interpersonal
skills, the leaderships of the organisations must
influence and persuade others to obtain the goal.
Personal and Interpersonal Communication