Developing Management & Leadership Skills at ASDA: A Detailed Report

This report provides an analysis of personal and management skills within the context of ASDA, a prominent UK organization. It employs the Gibbs reflective model to evaluate management and leadership skills, focusing on experiences, evaluation, analysis, conclusion, and action. A personal development plan is presented, outlining strategies for improving leadership, conflict management, motivation, and team effectiveness. The report also discusses transferable skills, such as supportive communication, motivation, empowerment, conflict management, and team effectiveness, applying relevant theories like Maslow's hierarchy of needs and examining their practical implementation within ASDA. The ultimate goal is to enhance managerial effectiveness and organizational performance.

Developing Personal and
Management Skills

Table of Contents
Table of Contents.............................................................................................................................1
INTRODUCTION...........................................................................................................................2
Reflecting own management skills by using management and leadership skills with different set
of models. On the other hand, there will be justification of personal development plan that will
facilitate to increase the level of effective management and leadership..........................................2
TASK 2............................................................................................................................................8
Explaining the following transferable skills using relevant theory &applying them to an
organisation......................................................................................................................................8
Explaining the transferable skills:...................................................................................................8
Supportive Communication.........................................................................................................8
Motivation....................................................................................................................................9
Empowerment............................................................................................................................10
Conflict Management:...............................................................................................................11
Team effectiveness:...................................................................................................................12
CONCLUSION..............................................................................................................................13
REFERENCES..............................................................................................................................14
Books and Journals:...................................................................................................................14
1

INTRODUCTION
In today world the organisation has to transform themselves to become more effective in
the market. Personal and management skills are one of those characteristic which could be
handle and possessed by the individual (Hosseingholizadeh, Sharif, and Kouhsari, 2018). There
is different set of skills which include personal feelings, thoughts etc. In this newer generation
skilled employees have the capability to carry out necessary operations in the market. Human
resource managers had to develop these skills to help the organisation more effectively. The
organisation has the opportunity to generate maximum revenues in the market. Different
companies focus on managerial skills to follow a structured system and work flow in the
organisation. For this report, ASDA organisation is considered which is considered as the
popular organisation of UK and established in 1949 and its headquarter situated in Leeds , UK.
This report aims to analyse about different leadership and managerial skills using appropriate
models. Along with that will be preparation of personal development plan which is used by
higher level of management. For further instance, there will be brief discussion about different
transferable skills using relevant theories.
MAIN BODY
Reflecting own management skills by using management and leadership skills
with different set of models. On the other hand, there will be justification
of personal development plan that will facilitate to increase the level of
effective management and leadership.
Management and leadership are important for managers in this modern world. Managers
will become more beneficial for the organisation. Effective performance of employees helps the
organisation to generate more revenues in the market. The company has to help the different
employees to develop different like communication, problem solving, time management etc. The
2

environment of the organisation affected by different set of forces which could create negative
and positive impacts depending upon the situation (Harris,and Kelly, 2019). For evaluation of the
management and leadership skills. Gibbs reflective model which is developed by Graham Gibbs
in 1908. This model helps to identify different experiences of a person while doing operations in
the market.
The model is further described below:
 Description – This stage explains about all the situations in a systematic way. When I
was working in the organisation. My main responsibility is managing the work
effectively. Being a manager I have to manage a group of different individual
systematically. My main motive is to carry out maximum productivity from the
employees. I faced different challenges at first in the workplace. The main motive of my
duty is to manage everything perfectly in the organisation. During my working time I
develop different leadership skills and develop different abilities to work effectively in
the company. I had faced different problems while working in the organisation. For
example, like system failures, problems in managing the data. with the help of time
management and leadership skills I had overcome all these problems.
 Evaluation – Being a senior manager in the organisation is a tough job. There are
different duties and responsibilities which I had to perform in the company. I had to
ensure that all the operation is going on effectively. I had developed problem solving skill
to execute my work systematically. To give the organisation maximum output I had to
ensure that all the employees are doing their work strategically and generating maximum
productivity (Mahdy, and Zaghloul, 2020). I always try to build healthy relationship with
other subordinates in the organisation. Leadership Skills like division of work helped me
to transfer different duties to the individuals effectively. I have also formulated different
plans and strategies to help the employees in the company. This opens the scope of
different opportunities for the employees and for myself.
 Analysis – This is the step which helps the individual to see whether the work is carried
out effectively or not. My main work responsibility is to create a healthy working
3

environment for all the employees. Management Skills like communication and
motivation is important and it is the most effective ability which the organisation require
from a manager. On the other hand, effective thinking always helped me to solve
different problems in the workplace. It helps me to generate new innovative business idea
to achieve the inherent goals and objectives for the organisation. I personally motivate the
employees regularly to maximize resources and gain maximum productivity in the
workplace.
 Conclusion – This Stage suggests that after completion of work what is the final result of
performing the duties and work responsibilities. I have put my experience effectively to
generate maximum revenues in the market (Fleming, and Kowalsky,2021). I always build
a healthy working environment and maintain good relationship with the employees. I
always understand the employees needs and help them to overcome difficult situations.
The main work responsibility is to ensure that all workforce is doing their operations
effectively. This is the plus point for me that I manage all the work systematically. I had
faced various difficult situations but I have the never give up Attitude which is main
quality of myself. But after some time I had overcome different situations.
 Action – While working in the organisation as a manager I had faced different
challenges. Due to my work negligence the organisation has faced heavy losses in the
market. I have used my managerial skills effective communication, problem solving,
coordination skills to solve different problems in the organisation (Tripathy, 2018). I was
always creating new innovative ideas to help the company to have an efficient growth in
the market. Various new Ethics and values are implemented in the workplace to generate
more productivity from the employees. With the help of time I carry out my work
responsibilities and operations smoothly and also help other staff other workers to do
their job effectively.
From the above theory it has been evaluated that This model helped the individual to
reflect its leadership and managerial skills for the organisation. This helps the person and the
business to create a workflow in the company in a structured manner. By including different
duties and work responsibilities. It promotes teamwork to motivate all the employees to gain
maximum productivity in the organisation. These skills help the individual to manage
4

different business operation strategically. In future the manager could develop different skills
and knowledge to improve the performance and had efficient growth in the future.
Personal development plan
It is an actual plan that aids in the determination of goals & objectives that must be met. It
recognizes the power &weaknesses of the organisation &provides measures to enhance
productivity (Alsharo, Gregg and Ramirez, 2017). A personal development gives a clear picture
of the skills &talents that a people needs to create in order to gain success. This strategic
marketing plan aid in the establishment of a priority queue, indicating whose skills should indeed
be acquired first in order to improve the ability. The following is a self improvement plan:
Skills Importance Action Time taken
Leadership skills A competent leader
inspires his or her
staff to achieve their
highest levels of
performance. This
ability aids in
improved
communication,
resulting in more
effective free
exchange of ideas &
knowledge.
Leadership are in
charge of delegating
responsibilities
&duties so that
I've been practising
discipline in order to
improve my
management skills,
which will aid me in
motivating the
workers. I'm always
trying new skills that
help me improve my
leadership abilities.
Team initiatives
taught me how to
motivate employees
to function in a
specific way.
1 month
5

activities can be
completed in a
shorter amount of
time (Cook and
Artino , 2016).
Conflict management This talent aids in the
retention of personnel
for extended periods
of time, going to
make money while
also creating a good
work atmosphere
&reducing stress
&strain. Employee
absenteeism is
reduced as a result of
conflict management
abilities, which aids
the rest of the team in
achieving excellence
in learning &support.
People enjoy &thrive
because there are less
disagreements in the
workplace.
To improve these
abilities, I've
developed the
capacity to listen
actively & pay
attention when
employees talk to me
about anything. I
used to organise
meetings
&conferences where I
allowed for free
dialogue &the
resolution of
miscommunication
among staff. I make
an effort to
comprehend each
&then every element
without bias, which
aids in the
development of this
talent.
20 days.
Motivation skill The ability to
motivate others aids
I've provided a
variety of incentives
2 months
6

in the creation of a
pleasant work
environment in a
company. It enhances
an individual’s
personal capability
&capacity so that
they can improve
productivity, which
leads to increased
revenue. It boosts
staff morale
&improving staff
happiness in the
company. With the
support of incentive,
you may make the
most use of your
resources.
&bonuses to inspire
personnel, which has
resulted in increased
production.
Employees are
motivated to perform
better since proper
timetables are created
to complete activities
on time. Throughout
weekends, a variety
of events are
arranged to keep
personnel motivated
to meet their
objectives.
Team effectiveness
skill
This talent is vital for
businesses since
employees who work
in groups put in much
more effort to
towards the business'
culture. It improves
the working
atmosphere because
all personnel are on
the same page.
Because of its high
Decisions are easily
taken with the help of
this skill. I used to
solve more problems
so that I can organise
people in better way.
Communication skills
are also developed
which help in
achievement of
growth &goals.
1 month.
7

interconnectedness,
this talent offers a
variety of learning
possibilities.
TASK 2
Explaining the following transferable skills using relevant theory &applying
them to an organisation
On a daily basis, transferable talents are applied in the workplace. These abilities may be used to
any field or job position. These abilities might be transferred to a new business. Coding, research
process, &other hard talents are examples. To master this set of talents, an individual must have
prior experience. Soft skills, from the other hand, include interaction, multitasking, cooperation,
&so on. While working for the firm, the individual develops these talents. ASDA is a
multinational retail supermarket chain with operations in several countries. Their goal is to
supply clients with high-quality items at an accessible price (Lejeune, Beausaert and
Raemdonck, 2021).
Explaining the transferable skills:
Supportive Communication
It is a communication style that enables an individual to communicate properly with others in the
corporation. The primary goal of this talent is to develop relationships with other firm personnel.
This will enable the individual to report any organisational flaws. On the other side, the company
might benefit from the employee's comments. A different flow hypothesis might be utilised to
better explain good communication:
8

According to this hypothesis, communication will flow freely inside the business. Consumers
have the capability to spread directly with senior management executives. The individual should
be able to successfully interact with both the company's management (Herzberg, 2017).
ASDA use this philosophy to address a variety of staff issues. Individuals might transmit their
thoughts to management while developing fresh inventive concepts. The industry's
communications are delivered in a methodical manner. This aids the company in generating
more income in the marketplace.
Motivation
It is a motivator that encourages people to work more efficiently toward their aims &goals. The
business may utilise effective incentives to get the most out of its staff (Gastil, &Broghammer,
2021). Maslow theory might be utilised to better comprehend this talent.
 Physiological Needs - When working at the company, the individual concentrates on
achieving fundamental necessities in this component. Food, housing, &other necessities
are included.
 Safety Needs – In this component, the human aspires to have a stable employment role
within the organization. Various criteria are required for the organisation to ensure job
security. ASDA provides a healthy work environment for its workers. Employees are
supported by employers who provide employment satisfaction &security. As a result,
individuals are entirely &able to attain high work performance at work (Madalina, 2016).
 Love &belonging Needs – This component indicates that the employee develops
interpersonal sentiments while working for the company. These emotions assist them in
forming good working relationships. On the other side, it encompasses things like desire,
compassion, &commitment. In the case of ASDA, its staff form cordial relationships
9

within the company. Their administration guarantees that everyone works in a pleasant
environment.
 Esteem needs: In order to meet this demand, the individual finds respect, dignity,
&authority while working for the company. These requirements demonstrate that, once
all of the preceding requirements have been met, the individual requires affirmations.
Psychological empowerment is dependent on these requirements (Lynch, &Mcloughlin,
2018). During working at ASDA, I saw that the corporation provides a terrific
atmosphere for the self-cantered individual who desires a stake in the company &a sense
of self-identity (Mosadeghrad and Mojbafan, 2019).
 Self actualisation needs: These are the necessities that really need the individuals to have
a great potentiality to move beyond their current capabilities. To get to this point, the
person needs a lot of abilities &qualifications. ASDA provides several possibilities for
staff to advance &achieve greater success.
Empowerment
This is another form of transferrable talent that every individual should possess. These abilities
are mostly seen in management &leadership who encourage others to perform certain tasks
&inspire them to achieve high levels of success. There are a variety of reasons why individuals
are dissatisfied &in a state of flux. People may lose motivation &emotional control as a result of
the various implications of life. Customers, administrators, &otter staff face several challenges in
a changing corporate climate, which leads to disagreements &internal politics. It demonstrates
10