Personal and Professional Development for Case Management | Desklib

This assessment workbook by Desklib covers personal and professional development for case management in the community services sector. It includes knowledge and practical assessments, and covers legal and ethical compliance, duty of care, work role boundaries, and more. The workbook also discusses Kolb's experiential learning cycle and provides examples of each stage.

CHC52015 Diploma
of Community Services
Specialising in Case Management
Personal and Professional
Development
This workbook belongs to:
Version 2.1 Produced 30 July 2020
Copyright © 2017 Compliant Learning Resources. This document was developed by Compliant
Learning Resources and has been edited and contextualised by Inspire Education RTO 32067 for it
student cohorts under license. All rights reserved. No part of this publication may be reproduced,
stored in a retrieval system or transmitted in any form or by any means electronic, mechanical,
photocopying, recording or otherwise without the prior written permission of Compliant Learning
Resources.
Assessment Workbook 3Assessment Workbook 3

Version control & document history
Date Summary of modifications made Version
16 January 2017 Version 1 final produced following
assessment validation. 1.0
29 May 2019
Document re-branded and
contextualised for Inspire Education
use; content checked for adherence to
current industry standards and new
unit of competency requirements;
modifications to sentence construction.
2.0
30 July 2020 Updated instructions in Task 4. 2.1
Assessment Workbook 3 Version No. 2.1 Produced 30 July 2020
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TABLE OF CONTENTS
This is an interactive table of contents. If you are viewing this document
in Acrobat, clicking on a heading will transfer you to that page. If you have
this document open in Word, you will need to hold down the Control key
while clicking for this to work.
TABLE OF CONTENTS..................................................................3
INTRODUCTION TO THIS WORKBOOK...........................................4
What is this workbook about?........................................................................................4
Context for Assessment.................................................................................................5
Assessment Requirements.............................................................................................5
ABOUT THE ASSESSMENTS.........................................................7
Assessment Methods...................................................................................................... 7
Resources Required for Assessment..............................................................................7
INSTRUCTIONS TO STUDENT.......................................................8
KNOWLEDGE ASSESSMENT.........................................................9
PRACTICAL ASSESSMENT..........................................................25
Instructions to Student................................................................................................. 25
Task 1 – Nominating a community services organisation.........26
Task 2 – Researching about case management role
requirements and responsibilities................................................28
Task 3 – Researching about current and emerging industry
trends.................................................................................................31
Task 4 – Creating a personal development plan.........................35
Task 5 – Implementing your personal development plan.........40
Task 6 – Undertaking a structured reflection process following
implementation of your plan..........................................................43
WORKBOOK CHECKLIST............................................................46
WE WOULD LOVE YOUR FEEDBACK!..........................................48
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INTRODUCTION TO THIS WORKBOOK
What is this workbook about?
The units of competency specify the standards of performance required in
the workplace. This assessment addresses the following unit of
competency:
CHCPRP003 – Reflect on and improve own professional practice
1. Reflect on own practice
2. Enhance own practice
3. Facilitate ongoing professional development
BSBWOR501 – Manage personal work priorities and professional
development
1. Establish personal work goals
2. Set and meet own work priorities
3. Develop and maintain professional competence.
For complete copies of the above units of competency:
Download them from the TGA website:
https://training.gov.au/Training/Details/CHCPRP003
https://training.gov.au/Training/Details/BSBWOR501
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Context for Assessment
To complete the assessments in this workbook, students need to have
access to their learning materials and the Internet. The Knowledge
Assessment and Case Study may be completed wholly at the student’s
home or chosen place of study. The tasks within the Assessor
Observation Form must be completed in a workplace.
Assessment Requirements
The assessment requirements specify the evidence and required
conditions for assessment.
Each unit of competency can be unbundled to reveal three (3) key
assessment components:
1. Performance Evidence
- describes the subtasks that make up the element of the unit
2. Knowledge Evidence
- describes the knowledge that must be applied to understanding
the tasks described in the elements
3. Assessment Condition
- describes the environment and conditions that assessments must
be conducted under
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The associated assessment method in this kit covers all of these
components as detailed in the matrix to follow:
Units of Competency
Assessment Activities
CHCPRP303
BRBWOR501
Knowledge Assessment  
Practical Assessment  
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ABOUT THE ASSESSMENTS
Assessment Methods
This workbook uses the following assessment methods:
1. Knowledge Assessment – A set of generic and workplace
questions testing the student’s general knowledge and
understanding of the general theory behind the unit.
2. Case Study – Detailed scenarios and simulated environments
providing all necessary information required to complete relevant
tasks and activities.
Resources Required for Assessment
Assessor to provide:
 Information about work activities.
You will need access to:
 Computer with access to Internet and email
 Installed software: MS Office Word (or equivalent), Adobe Acrobat
Reader
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INSTRUCTIONS TO STUDENT
The questions in this workbook are divided into two (2) categories:
- Knowledge Assessment
- Practical Assessment
The questions under Knowledge Assessment are all in a short
answer format. The longer questions requiring creative and
analytical thought processes are covered in the Practical
Assessment. You must answer all questions using your
own words. However, you may reference your learner guide and
other relevant resources and learning materials to complete this
assessment.
Some questions cover processes you would likely encounter in a
workplace. Ideally, you should be able to answer these questions
based on the processes that are currently in place in your
workplace. However, if you do not currently have access to a
workplace, then answer the questions based on processes that
should be implemented in a typical workplace setting.
Accessing Intranet Pages and External Links
There are instructions in this workbook that will refer you to intranet
pages and or external links. These intranet pages and external
links are formatted in Blue Underlined Text.
To access these, hold the Ctrl key for Windows users or the
Command ⌘ key for Mac users while clicking on these links.
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KNOWLEDGE ASSESSMENT
1. In Subject 1 – Legal and Ethical Compliance, you learned about legal
and ethical considerations that case workers in the community
services sector must observe. They include codes of practice, duty
of care, rights and responsibilities of workers and employers, and
work role boundaries.
Discuss how each of these requirements is relevant to your personal
and professional development in the community services sector.
Each discussion must be 80 – 150 words in length.
a. Codes of practice
Code of practice refers to the document that includes the health nad
safety laws that helps to provide the descriptive practical guidance to
comply with legal obligations. these can be termed as the roles nad
responsibilties in order to comply with the legal obligations in order to
follow the Work Health and safety Act. This the most important
requirement in order to follow the codes of practices as it helps the
person to have the professional developemnt in the community services
sector. The code of practice that are relevant in the community sector
involves the how to manage the WHS risks, WHS consolidation,
coopertaion and coordination, etc. There are some examples of code of
practice is working in the proper space, facility of first aid in the
workplace and managing the noise polution that does not affect the
work of the people.
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b. Duty of care
Duty of care in the community services used to provide the standards
theat helps the clients to have the proper delivery of the products. this
is refered to be the legal obligation that helps and provides in order to
meet the services of standards of delivery. The person must not do the
braech of nay duty of care as this will affect to follow the standards and
duty. In order to ensure that the employees are coping up with the daily
needs they must have the continuous personal and professional
development in order to grow in the community services providers. for
eaxmple, the breach happen where the case workers has the role and
responsibility to have the safety regarding the client professional and
personal information. But he fails to do so and have the breach of
having the client privacy and confiedentiality of the information. the
organization must provide the better care of the employees that helps
them to encourgae in order to work.
c. Rights and responsibilities of workers and employers
The righths and responsibilities of the workers and the employees or the
providers of community is depend upon the work done by them. The
personal and professional development is only possible when the
employees and community providers are known with their work. The
plan, execution nad monitoring is must that is done by the employees in
order to follow the rights nad reponsibilities.The right and responsibility
of the employees nad workers is to manage the work with having any
conflict in order to provide the best services to the customers. The
emplyees in the workplace must focus on their work which helps them
to grow and helps the organization to learn new things. The employees
and workers must be motivated by the company that helps them to
have better work. The responsibility of the employees is to attent the
meetings, work and solve the conflicts, treat the other with respect. This
helps them to have better working and develop their skills to work as
the case manager.
d. Work role boundaries – responsibilities and limitations
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The workers used to have the set of roles and responsibility that is
fulfilled by having the proper maintaince of the work. The responsilbilty
of the work role is to have the proper distribution of work that helps the
community providers to provide the best services. the limitations of this
area is the qualification, practical skills, inetrpersonal skills and
managing the new work. It is very important to know about the
limittaios as it helps the person to have the improvement in their
working. In order to have the personal and professional devlopment the
limitations are needed to be addressed which helps the person to have
the proper role in their work.
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2. Below are the four stages in Kolb’s experiential learning cycle. Discuss each stage and provide one
example or scenario in managing cases in community services where this stage can be experienced.
The first stage has already been completed for your guidance.
Stage Discussion
Example
(Your example must be relevant to case
management in the community services
sector.)
a. Concrete
experience
Sample answer: A new experience of
situation is encountered or a
reinterpretation of existing experience;
learning from specific experiences and
relating to people.
Sample answer: The case worker is
introduced and briefed on a client’s case,
and conducts the assessment of and
interview with the client and his family and
carers. In this experience the case worker
learns about and in a way “experiences”
the client.
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b. Reflective
observation
In this stage the person used to have the
onservation of the enironment from the
different perspectieve. The learners from
this used to consider the experience from
all the parties. theperso used to ask the
question in order to have the observation
of the question asked. This stage allow the
learners to ask the questios and have the
best experience with the people. The
learners in this tage used to share their
new or existing experience related to the
case.
For example: In order to understand the
people they can ask the questions like,
Why does he act that way?. This is the
reason that helps them to observe
tehmselves.
c. Abstract
conceptualisatio
n
This includes the logical analysis of the
ideas and intelectual undersaandings of te
things. in this refelction stage the new
ideas are carried nout or there is
modification of the abstarct data. This used
to give rise to the new idea or have some
changes in the idea that helps the person
to have the best experience while learning.
For example: In the community services
ther can be the case workers that used to
give the aboe answers in order to know
aout the client's behaviour. the person
used to have the good nad deper
knowdlege about the clients history,
medical, etc.
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d. Active
experimentation
This includes the ability of getting the
things done by influencing the person and
the events through their action. the person
or leranres used to apply them to the world
and want to see the results by having the
good leraning. the experimentation is done
by the people in ordeer to have the best
reflection of themselves. the learners in
this used to draw the conclusions based on
the experience by having the knowledge
and ideas.
For eaxmple: The case manager in the
community services muts get the new
knowledge to know about the different
situations by having the active
experimentaion.
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3. Another model useful in professional reflection is Schon’s
Reflection-in-action model. In your own words, discuss this model.
Your response must be 60– 100 words in length.
Donald Schon model refers to the abilty of the professionsl that helps
them to that what they are odung or working while they are working. it
is very important to follow and have emphasis on the usefulness of the
reflection of the action done. this model helps the person to fraw the
reflection on the work and work done. it consist of relection in action and
reflection on action that helps the person to have the reflection of the
work done. this is basically adapted where there is use of the real life
appilcability. In this model the of refletion he used to states that the
ability to think is the most required in order to experience the new
conditions in life.
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4. Research online and source two (2) specific examples for each of
the following professional development options below. Your
examples must be relevant to additional skills for case managers or
those working directly with clients in the community services
industry.
List them below and provide a description of each. A sample
response below is given for your guidance.
Professional development opportunities and options
a. Industry networking
i. Sample answer: Case Management Society of Australia & New
Zealand – a national registration and regulatory body for Certified
Case Managers and the peak body for professionals working in
case management roles in Australia and New Zealand.
ii. For example: In order to work in the indystry the person must
have the good reseraching skills that helps them to grow in their
work. this also helps those managers who are directly working
with the clinets. As by having the good research skills it helps the
case works to deal with the clients. By having the reseraching
skills it helps the case managers to do the different resaerch in
order to manage and work with the clients.
b. Professional associations
i. The Australian Community workers Association (ACWA) national
body used to have over 500000 harworking practiooners in
Australia. in order to work as the case worker the person must
have the hardworking skills that helps them to grow and provide
best services to the customers.
ii. For example: In order to work with the professional association the
oerson must have the professionalism in their working. This helps
them to provide the best community services to the people in the
market. The person must also have the problem solving skills as it
helps them to solve the problems.
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c. Training opportunities and options
i. For example: The case workers must be provided with the
proper training and mentoring that helps them to succeed in
the market. they must take the training opportunities in
order to work in the organization. they must be provided with
the group tarining sessions that will provide them better
skills and helps them to gain the knowledge.
ii. For example: In order to deal with the clients they must be
goven the training that helps them to know about how to
handle and work with clients. By having the orientation
training the can learn the problem handling skills that helps
them to deal with the client. This will help the case managers
to deal and work with the clients.
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5. Listed below are examples of informal and formal learning that
you may undergo as part of your personal and professional
development in case management.
Write I if it is an example of informal learning and F if it is an
example of formal learning.
Examples of informal and formal learning
a. Enrolling in tertiary courses in educational institutions
to gain qualification. F
b. Coaching and mentoring from supervisor for a case
worker who just started in the organisation. I
c. Self-directed e-learning activities (e.g. TED Talks,
YouTube, iTunes U, Google Scholar). I
d. In-house training provided by the organisation for a
case worker transitioning into a managerial role. F
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6. The following are concepts and methods relevant to personal and
professional development in case management. For each concept
and method, discuss its principles and provide at least one (1)
technique that can be used.
a. Creating a personal development plan
Principles:
1. Taking the ownership to
evaluate grwth
2. Compariosns must be done to
know about the growth.
3. Person must know about the
threats and opporunities.
Technique:
1. Set the goals i order to get
success in the professional
learning.
2. By developing the skills helps
the person to create the personal
development plan.
3. It helps to evalaute and measure
the progeress by making th
personal develoment plan.
b. Personal goal setting
Principles:
1. Clarity, as the goals defined
must be clear and defines.
2. Getting feedback, as by getting
the feedback from other it helps
the person to know about the
lacking areas in goals setting.
3. Manging the complexity is also
the important principle of personal
goal setting.
Technique:
1. Create the SMART golas.
2. Create the action plan.
3. Revaluating nad assessing the
progress achieved.
c. Setting realistic timeframes
Principles:
1. Specific goal
2. Measure the goal
3. Attainable
4. Realistic
5. Time frame for the goal
Technique:
1. make the specific golas.
2. make the proper action plan
3. Always think high in order to
grow.
4. Pulicize the goals made and
make youself accountable to
achieve the goals.
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d. Performance and progress measurement
Principles:
1. Beliefs
2. Codres and morals.
3. By using the KPI's
Technique:
1. Person must make the mission
statement that helps them to know
about the achivements.
2. Creating the different levels of
objectives and check each to
measure the progress.
3. The person must create the
short and long term perfrmnac
plan in order to measure the
success accordingly.
e. Effective time management
Principles:
1. Person must determine what is
urgent
2. Must follow the made plan.
3. Create the deadlines.
4. Have time for the unexpected
things as well.
Technique:
1. Set the goals nicely and
correctly.
2. Priotze the time accotding to the
urgencies in case work.
3. Removal of the non- essential
task.
4. Preapre the time table to
complete the task.
f. Awareness of self, personal behaviour, and traits.
Principles:
1. Behaviour and awareness
depends on the product that is
required immediate action.
2. It is strengthned or weakened
according to the problems and
consequences.
3. Pscychological needs must be
fulfilled.
Technique:
1. Meditate the mind in order to
improve the awareness and
behaviour.
2. Draw the time frame for yourself
that helps to improve the
awareness and traits.
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7. Listed below are methods and practices that are used to improve
one’s performance.
In your own words, briefly discuss each in the context of working
in case management. Your discussion must be between 60-100
words in length.
a. Professional development
The profesional development refers to the system that used to
encompasses all type of leraning oportunities that are essential in the
academic degree to have the formal coursework. the person used to
have the development in the course of their leraning that helps them to
have the better learning in the market. The professional development is
described as the intensive nad collaborative laerning that helps the
people to have evaluatio in the early stage only. This helps the case
worker to have the proper development of their skills in which they are
learning. By having the professional devlopment the person used to gain
the skills by having the peoper learning in their course.
b. Coaching and mentoring
This is one of the best method and practice in order to improve the
performnace of the people. in order to work in the case management the
person must have the proper coaching nad mentoring that helps them to
improve the leraning. This system is based on the one- to-one discussion
that helps the individuals to develop the skills and work performance. the
coaching and mentoring is the terms that can be used interchnagbly that
helps the person to have the better knowldege. By providing the person
coaching and mentoring help them to to have enhancement in their skills
and helps them to have better leraning of things. The case workers must
be provided with the proper training and coaching that helps them to
provide the bets community services.
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c. Reflective practice
This is also one of the best practoce for the person to know about the
performance of themsleves. The person in the case management must
do the erfelective practice that helps them to grow in the market. this
refers to the capacity in order to reflect the one's action and engage
themselves in the continuous leraning of the things. This practice
involve the practical values and principles that can be used by the
person in their day to day actions. The person can improve themsleves
by having the practice of reflection that leads to have the development
in them. By having the reflective ptactice it helps the person to know
about the skills that are lacking and that are needed to be improved in
order to have better learning.
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8. Consider the different learning types provided below. In your own words, discuss each learning style
and provide at least one (1) specific strategy or approach appropriate for accommodating each
learning style when working within the case management process.
Do not exceed fifty (50) words for each discussion.
Learning style
Discussion
(Do not exceed fifty (50) words for each
discussion)
Approach / strategy
(Provide at least (1) for each learning style)
Visual
Visual learners are those learners whoc used
to see images or the other visual images that
helps them to understand the information.
They sed to commuicate when they have best
ideas. This type of learning is done by having
the pictures in their mind and have different
thinking process.
The visual learners must takes notes in the
lectures when they used to study.
Kinaesthetic/
Tactile
The Person do this style used to have the
sense of the touch in order to understand the
world. This type of people used to see the
things that are demonstraed by providing
them training and by this they sued to do it
by themselves. They can also get learning
from the flashcards as these are the physical
objects that they can hold.
These type of leraning includes the physical
activities, listening the lectures in the class,
etc. are some strtaegy to have
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Auditory
Aural and aditory learning refers to the
involvemnet of the music and sound. the
individuals used to get the information by
listening the information. This is one of the
ommon leraning that helps the person to get
the information. The individuals used to make
up and have the proper learning of the things
that are relevant to them.
The best strategy the person can use the
listening o music, video clips, lectures, etc. to
enehnace their auditory learning.
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9. Describe three (3) methods you would apply to achieve a healthy
work-life balance while working as a case manager.
Do not exceed 60 words for each discussion.
Be flexible: In order to mainatin the work life balance the person must
be flexible to cope up with the things. they muts make the schedule and
do the flexible working that make them to live healthy and safe. As the
work of case manager he must have the proper timing of doing work
which makes hime feel flexible while woeking. The flexibility is the most
required method that helps the case manager to have the healthy work
life balance which makes them to have the growth.
Be perfect: In order to work as the case manager the person has to be
perfect in his work. Thios helps him to to have better leraning and have
professionalism. They have to be meet to the quality of standards that
helps them to achieve the healthy work life balance in order to work as
the case manager. It is not said that they always work perfectly but they
muts have full focus on their work. As they are the case manager they
are required to work with perfections as the workers used to learn from
them.
Enjoy the success:While working as the case maageer nad to live the
better life the person must enjoy the way of living nad its success as
well. By having the success in life the person must enjoy that success by
enjoying with the family memebers. as it is very important for the
person to have some enjoyment in order to have the healthy work life
balance.
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PRACTICAL ASSESSMENT
Instructions to Student
For this part of the assessment, you will be required to create your
personal development plan (PDP), which will help you facilitate your
personal and professional development relevant to case
management.
This part is divided into six (6) tasks:
TASK 1 Nominating a community services organisation
TASK 2 Researching about role requirements and
responsibilities in case management
TASK 3 Researching about current and emerging industry
trends
TASK 4 Creating your personal development plan
TASK 5 Implementing your personal development plan
TASK 6 Undertaking a structured reflection process following
implementation
To accomplish this assessment, follow the steps outlined in each of
the tasks below. You are required to complete all parts of the
assessment submit all the evidence required.
IMPORTANT: Read the instructions for all tasks carefully
before proceeding!
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Task 1 – Nominating a community services organisation
1. Undertake research and look for a community services organisation
where you are interested in doing your vocational placement.
To help you accomplish this, you may undertake online research or
you may investigate options in your area or state/territory.
Guidance: Your nominated organisation must be a provider of case
management services in the community services sector.
IMPORTANT: If you are already employed in a similar
organisation, then you may nominate your own organisation for this
assessment.
2. Find out more about your nominated organisation. You may access
and navigate around the organisation’s website. If the organisation
does not have a working website yet, then you must obtain and
scan a document containing basic information about the
organisation (e.g. a brochure, flyer, or poster).
Specifically, you need the following information:
 Name of organisation
 Address
 Description of the organisation
 Vision and statement of the organisation
TASK 1
Complete the Information Sheet provided below by filling in the required
information and details about your nominated organisation.
You must also provide a link to the organisation’s website. If the
organisation has no working website yet, then you must obtain and scan
a copy of a printout document containing basic information of the
organisation (e.g. brochure or flyers).
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Information Sheet
Name of
organisation
Diverse Communities and Social Services
Austalian Inc.
Address Australia
Short description of
the organisation
DCSS Austrlai is the national non- profit
community organization that used to provide the
social services throughout the Australia. The
company used to deliver its program by having
the close partnership with various other firms.
Organisation’s
vision and mission
statement
The mission of the company is to provide the
better services to the people. The company works
for Diversity and inclusion, support the
indegenous communities and have the S
The vision of the company to have the availability
of the resources in order to serve in the social
market.
Link to the
organisation’s
website (only if
available)
https://www.dcssaustralia.org/
Screenshot/scan of
a brochure or flyer
containing basic
information about
the organisation
Guidance: You are required to provide this if you
are not able to provide a link to the
organisation’s website.
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Task 2 – Researching about case management role requirements
and responsibilities
1. Source information about one (1) employment/vocational
placement position in your nominated organisation.
This position must be relevant to the delivery of case management
services and be one that you may be interested in applying for.
These role titles may include but not limited to:
 Case advisor
 Case coordinator
 Case worker
 Client consultant
 Service delivery consultant
 Human services officer
Guidance: The role titles will greatly vary across organisations. You
may provide role titles other than the examples listed above,
provided they are relevant to the delivery of case management
services in the industry sector.
2. Provide information about this job position, which must include:
 Role requirements (e.g. qualification, certification, experience
and skills)
 Job description of the role
Guidance: This information is typically found in the ‘Careers’
section of the organisation’s website. If you cannot find this in the
website, then visit any job portal websites such as seek.com.au or
jobsearch.gov.au, and search for the required information above.
This will give you some helpful information about the role you are
seeking to apply for.
IMPORTANT: If you are already employed in role relevant to case
management, you may use your own job title for this assessment,
and provide the requirements and job description for this role.
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TASK 2
a. Identify the role title or position that you have selected in your
nominated organisation. This role must be relevant to case
management.
b. Identify at least three (3) requirements for the role you are
seeking to apply for in your organisation.
c. Identify at least three (3) responsibilities relevant to the role you
are seeking to apply for in your nominated organisation.
d. Identify at least one (1) skill that you do not have yet or in which
you need to improve on. Your responses must be relevant to
case management in the community services industry.
Write your answers in the spaces provided.
IMPORTANT: If you are already employed in role relevant to
case management, you may use your current job title for this
assessment, and provide the requirements and job description
for this role.
a. Role title or position
Case advisor
b. At least three (3) role requirements
1. Case advisor
2. Case consultant
3. Case workers
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c. At least three (3) role responsibilities
The role of the case advisors is given below:
1. Have the proper attitude to deal with clients: By having the good
attitude in the organization helps tehm to have better aailability of the
services in the market. By having the good availability of the finance it
helps the company to deal with the clients. The good attitude with the
people or in the market helps them to provide the better services to the
community. By this community will be satisfied in order to mainatin the
diversity in the market. The positive attitude with the clients helps the
case advisor to have the proper dealings with the people in the market.
2.Provide the better advices to the clients : The Case advisor role is to
provide the best advices and servicse to the people or to their clients.
This will increase the reputation of the organization in order to provide
the community services. In order to provide the better services to the
people or clients, case advisor must listen to the problem of the person
or of the whole market that helps them to encourage in order to have
better work.
3. Proper coordination with the clients: As the case advisor their role is
to have the proper coodination with the clients that satisfy them in order
to get the advice. By this they will be able to work in the market by
having the doubt related to the market. This is the most important
responsibility of the case advisor to have the proper coodination that
helps them to get satisfy in order to avail better services. The
coordination is one of the most required as by having the coordination
with the market conditions helps the company case advisor to provide
better services in the community.
d. One (1) skill that you do not have yet or in which you need to
improve on.
The skills I need to improve on is the leadership skills. As by lacking in
the leadership skills it makes me to have mismanagement of the work in
the organization. I have to improve my leadership quality that helps me
to provide better advices to the clients. This leadership style helps me to
have the proper management of things in the organization. By leading
and providing better advices to the clients helps me to know more about
the people. In order to improve this skill I must need to have the proper
discipline and take more projects in the community that helps me to
learn the leadership skills. As the case advisor it helps me to solve the
conflicts in the community and lead to have the growth in the market.
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Task 3 – Researching about current and emerging industry trends
1. Source one (1) content online about current and emerging industry
trends relevant to your personal and professional development in
case management.
The content you source may include but not limited to:
 Findings of research in case management
 New publications in case management
 New certification process
 Upcoming training, conferences, or forums available in
your area
 And other similar information
IMPORTANT:
The content you sourced must be:
 Ensure the content you sourced is from a reputable source
(I.e. not from Wikipedia, personal blogs and websites,
questionable sites that may have biased opinions and
agendas, opinionated articles, etc.).
 Current and no more five years old.
2. Provide a summary of the content you sourced. Ensure to cite your
sources.
3. Discuss how this information can be applied in your personal and
professional development.
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TASK 3.1
Provide a summary of the content you sourced. Your summary must be
relevant to your personal and professional development in case
management and must be between 200 – 300 words in length. Ensure to
cite your sources in the spaces provided.
IMPORTANT: Ensure the content you sourced is from a reputable
source (I.e. not Wikipedia, personal blogs and websites, questionable
sites that may have biased opinions and agendas, opinionated articles,
etc.) and is current and no more five years old in the current year.
Title of article or
content
Current Issues in Social Work 2021.
Website
https://online.yu.edu/wurzweiler/
Date published
13 December, 2021
Author or
organisation
Yeshiva University
Link
https://online.yu.edu/wurzweiler/blog/current-
issues-in-social-work-2021
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Summary
In this source it is identfied that there are some issues that is faced by the
community services provider sectors. As the cited organization used to
provide the social welfare services which helps them to have the proper
management of the healthcare at the time of COVID- 19. By having the
good charity in the company it helps them the company to have the
proper rescovery in the market. Further in this article it is identified that
there must be support of the social work by having the better workforce
and eliminating the racism in the market. By preevnting the people from
having the violence helps the people to have no discrimination in the
market. As the case advisor it helps me to know about the current ternds
that is following in this industry which helps me to provide better advice to
the clients in the company. By eliminating the racism in the market helps
to have the proper management in order to provide better services to the
customer in the social market. It is very important to support the essential
social workforce which helps them to have the proper management in the
community. Further it also seen in the article that there will be eliminating
of the racism in order to make the people safe in Australia. This used to
focus on the identification of the discrimination and helps them to
overcome from that which used to protect racism in the community.
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TASK 3.2
Discuss how the information you sourced in TASK 3.1 is relevant to your
personal and professional development.
Your response must be within 60 – 100 words in length.
From the above information I have sourced it helps me to have the
development in the researching skills. as by having the proper research
on the internet it makes me to know about the availability of the different
data. By this I have gained my knowledge and enhanced my educational
skills. The evaluation of the data sourced makes me to know about the
current industry trends in the market which must be adopted in order to
grow in the market. By seraching on the mutiple websites it helps me to
know about the more data realted to the trends in the Industry.
By searching and having this information it helps me to have the
professional development in my specific role in the company. By this it
helps me to know about the current isues and trends in order to have the
social work in the market.
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Task 4 – Creating a personal development plan
1. Based on the information you gathered in TASK 1, 2, and 3, create
a one-month Personal Development Plan, using the template
provided in this workbook.
2. Specifically, your Personal Development Plan must include:
a. At least two (2) goals, with at least one (1) goal relevant to
developing a new skill.
b. Criteria for each goal you have identified
c. Action plan for how you are going to achieve each goal.
d. Timeframes for each goal
IMPORTANT: It is crucial that you set realistic goals for one month
as you will be required to implement the plan in TASK 5.
Specifically, your goals must be in line with the following:
 Your nominated organisation’s goals, as stated in their vision
and mission statement (see TASK 1)
 Information you gathered on roles and responsibilities
relevant to case management (see TASK 2)
 Information you gathered about current and emerging
industry trends in case management (see TASK 3)
3. Once completed, upload Tasks 1, 2 and 3 with your partially
completed Personal Development Plan as your first submission.
4. Your assessor will evaluate tasks 1, 2 and 3 as well as your Personal
Development Plan against the criteria outlined in the Assessor’s
Checklist. Review your plan before submitting and ensure that you
have met all the requirements outlined in this checklist.
IMPORTANT: Ensure that you have kept a copy of your Personal
Development Plan, as you will still use this in TASK 5.
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TASK 4
Create your one-month Personal Development Plan. Use the Personal
Development Template found in the next page.
Do not complete yet the “Date achieved” column. You will only complete
this when you get to TASK 5.
Once completed, submit the completed plan to your assessor as a
separate document. You must submit your plan even before completing
this workbook.
Use the filename:
[Student’s Last Name, First Name]_Subject 3-PDP 1
For example, as seen below:
Smith, John_ Subject
3-PDP 1.docx
IMPORTANT:
Your assessor will evaluate your Personal Development Plan against the
criteria outlined in the Assessor’s Checklist. Review your plan before
submitting and ensure that you have met all the requirements outlined
in this checklist.
Ensure that you have kept a copy of your Personal Development Plan,
as you will still use this in TASK 5.
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Personal Development Plan (Template)
Personal Development Plan
Name: Date:
Goals Criteria Action Timeframe
Date
achieve
d
Sample response:
 Attend and
participate training
on time
management
Sample response:
 Obtain certificate of
participation
 Better and more
effective time
management after
a month
Sample response:
 Attend the training
 Take notes and
actively participate
 Ask questions and
suggest ideas
Sample response:
 Response may be
the actual date of
the training or a
period of time (e.g.
20 – 22 July).
Improve the leadership
skills
Obtaining the certificate
in order to improve this.
Better and effective
leadership managemnet
in two months.
Availability of the
proper team
management to lead.
Obtain the good team
that helps them to lead
them.
This skill can be
improved by having the
proper team in the
company.
Attending and
participating coaching
to improve
Communication skills
This helps to get the
feedback in order to do
better woek.
Helps to have best
management in one
month.
Attend the coaching.
By comunicating with
the people present.
by aksing questions
while having the
tarining of this skill.
In order to improve this
skills two months time
is required, which helps
me to have better
communication.
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I have agreed to accomplish the goals outlined above within the given timeframes.
Signed:
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Personal Development Plan (Assessor’s checklist)
Personal Development Plan (Assessor’s checklist)
Does the candidate’s personal
development plan meet the following
requirements?
YES NO Assessor’s notes
1. Candidate has clearly
identified at least two (2)
goals.
☐ ☐
2. Candidate’s goals include
one goal that is relevant to
developing new skills.
☐ ☐
3. For each goal identified,
candidate has outlined the
criteria or the ways of
measuring the progress.
☐ ☐
4. For each goal identified, the
candidate must provide an
action plan of how they will
achieve the goal.
☐ ☐
5. For each goal identified, the
candidate must provide a
timeframe or a date for when
he/she is to achieve the goal.
☐ ☐
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6. Goals are reasonably and
realistically attainable within
one month.
☐ ☐
7. Goals are explicitly aligned
with the vision and mission
statement of the candidate’s
nominated organisation
(Refer to candidate’s
responses in TASK 1)
☐ ☐
8. Goals are explicitly aligned
with the role requirements
and responsibilities relevant
to case management.
(Refer to candidate’s
responses in TASK 2)
☐ ☐
9. Goals are in line with the
information on current and
emerging industry
developments and trends.
(Refer to candidate’s
responses in TASK 3)
☐ ☐
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Task 5 – Implementing your personal development plan
1. Implement the plan you created. Accomplish at least two (2) goals
following the action plan or strategies you have identified.
2. Revisit your Personal Development Plan and fill in dates of when
you completed a goal under the “Date achieved” column.
3. Provide evidence for at least two (2) goals that you have
completed. Evidence you submit will greatly vary depending on the
goals you have set for yourself. Evidence may include but not
limited to:
 Certificate or a statement of attainment or other similar
documentation
 Proof of attendance for events you have attended
 Meeting minutes
 Letter of acknowledgement
 Email correspondence
 Screenshot of online forums that you have participated in
 Other similar documents
IMPORTANT: Your evidence must clearly align with the personal
development plan and must clearly show that you have been able
to achieve your goals within one month, as set in the plan.
4. Submit your evidence along with this completed workbook.
Specifically, the evidence you submit must:
 Be relevant to at least two (2) goals in your plan
 Be reflective of the criteria or indicator of success set for each
goal
 Show they have been accomplished within the set timeframes
 Indicate dates that coincide with those in your updated
Personal Development Plan submission.
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TASK 5.1
Upon implementing your personal development plan, revisit your plan
and fill in the dates under the “Date achieved” column for the goals you
have completed.
Submit this updated plan along with this completed workbook. Use the
filename:
[Student’s Last Name, First Name]_Subject 3-PDP 2
For example, as seen below:
Smith, John_ Subject
3-PDP 2.docx
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TASK 5.2
Submit evidence documenting your completion of at least two (2) goals
in your Personal Development Plan.
Submit them using the filenames:
[Student’s Last Name, First Name]_Subject 3-Evidence 1
[Student’s Last Name, First Name]_Subject 3-Evidence 2
For example, as seen below:
Smith, John_Subject 3-
Evidence 1.docx
Smith, John_Subject 3-
Evidence 2.pdf
Specifically, evidence you submit must:
 Relevant to at least two (2) goals in your plan
 Reflective of the criteria or indicator of success set for each goal
 Show they have been accomplished within the set timeframes
 Indicate dates that coincide with those you indicated in your
updated Personal Development Plan submission.
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Task 6 – Undertaking a structured reflection process following
implementation of your plan
1. You will be provided a set of questions to guide your reflection
following the implementation of your Personal Development Plan.
2. Answer each question under this task based on your experience in
implementing the plan.
TASK 6
The following questions are provided to guide you in reflecting after the
implementation of your Personal Development Plan.
Read each question carefully and answer them based on your
experiences in implementing your plan.
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1. Discuss how your personal development plan is relevant to the
following:
a. Your nominated organisation’s goals or as stated in their
vision and mission statement (see TASK 1)
b. Information you gathered on roles and responsibilities
relevant to case management (see TASK 2)
c. Information you gathered about current and emerging
industry trends in case management (see TASK 3)
a. The objective of the organization is to provide the best social
services to the people in the market that helps them to live the
quality of life. The mission of the company is to is to provide the
better services to the people and the vision of the company to
have the availability of the resources in order to serve in the social
market. As doing the role of case advisor it is very important for
me to provide the best services in the community. As in the
personal development plan it is seen that I have to improve the
leadership skills which helps me to lead in the market. By
improving on this goal it will support me to know about the market
conditions and how to tackle with such conditions. By knwoing
about the market conditios it will helps me to serve my best in the
community or to the clients in the market. In order to provide the
best social services my time-management skills and
communication skills will helps me a lot. by improving this skill it
helps me to have the proper communication with the people in the
community. As the company used to provide the community
services it helps me to have better working with them in the
organization.
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b. The roles and responsibility as the case advisor to know
about the proper helps me to have the development in my
profession. As by making the personal development plan it
helps me to know more about the roles that I need to
develop in order to work properly in the community. The role
of case advisor is to provide the best services to the clients
and to the community. By providing the bets services to the
clienst and community helps me to have development in
communication skills and enhance my growth as well. As
working as the case advisor it is very important to coordinate
with the clients which helps me to improve coordinating
skills. This is one of the most important role in the
community services organization so as the case advisor it
was necessary for me to have positive attitude. By having
the positive attitude in the market helps me to know about
the problems and resolve the conflicts in the social market.
This is so required to have the proper follow of the roles and
responsibilities. By following these roles and rseponsibilities
it helps me to develop my skills and to work better in the
communuty. In order to work for the people it is very
required to have patience and have the best way to handle
them. Reducing the racism and discrimination in the market
and providing them better facilities helps me to have
improvement in the role or position in the organization.
c. There are various current and industry trends in the
community services providers that helps the organization to
know about the market conditions. It is very important for
the company to know about the current and new emerging
trends in the market as this helps to have the proper
availability of the things in the market. As it is seen in task 3
that the current issues face by the social worker is related to
having the discrimination in the market. The company must
used to focus on this as this helps the company to provide
the better facilities to the people in the market. By providing
the people better medical facilities helps them to have the
proper availability of the healthcare facilities in the
community. This makes to have the proper management in
this community services company and helps the people in
the market as well. It is very important for the industry to
deal with the challenges and have this used to affect the
working of the community services providers in the market of
Australia. By saerching on this article I have developed my
researching skills by searching on the various things on the
internet. further i have developed my analaytical skills as
well by having the proper management and analysis of the
things to have better serach on this article.
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2. Were you able to accomplish all the goals you set in your Personal
Development Plan?
If yes, discuss what helped you in accomplishing these goals. If
no, discuss what hindered you in accomplishing these goals
Yes, i will accomplish the goals that I have stated in the personal
development plan. by developing the plans it helps me to have better
learning of things in the market. In order to work as the case advisor it is
very important for me to accomplish the set plan which helps me have
better performance. By taking the training in order to improve the
leadership and communication skills it will help me to accomplish the
goals in my life. By setting the proper development paln it helps me a
lot in order to develop my skills by working on them. As by having the
proper communication with the people in the community helps me to
improve my communication skills and accomplish my future goals.
3. Identify at least (1) area of improvement you could make in the
plan you have created.
As my reasrching skill area was also not good that i could make in the
personal development plan i have craeted above. By having the proper
research it helps me to know more about the market conditions and
work on such conditions. This is one of the important area that i need to
work. As working as the Case advisor role it is important for me to have
the proper reaserach in the market. In order to do this there must be
proper researching and analytical skills which helps me to have the
proper research in the market. In order to develop this lacking areas or
skill, i have to work on the more project on which I can do good reaserch
which will develop my researching and analytical skills. I can also take
the feedback from te clients and from the community whwere I used to
provide the service in order to have proper management in the
company. Developing these skills helps me to know about better and
newer ideas which does not affect my work. By having the reflectiove
ptactice it helps me to know about the skills that are lacking and that
are needed to be improved in order to have better working in the
company.
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WORKBOOK CHECKLIST
When you have completed assessing the assessment workbook, review
the candidate’s submission against the checklist below:
The candidate has completed all the assessments in the
workbook and has submitted all of the required evidence:
Knowledge Assessment
Project
Task 1 – Nominating a community services organisation
Task 2 – Researching about role requirements and
responsibilities in case management
Task 3 – Researching about current and emerging
industry trends
Task 4 – Creating your personal development plan
Personal development plan
Filename: [Student’s Last Name, First
Name]_Subject 3-PDP 1
Task 5 – Implementing your personal development plan
Task 5.1
Updated personal development plan with dates
achieved filled in.
Filename: [Student’s Last Name, First
Name]_Subject 3-PDP 2
Task 5.2
Evidence documenting completion of at least
two (2) goals.
Filenames:
[Student’s Last Name, First Name]_Subject 3-
Evidence 1
[Student’s Last Name, First Name]_Subject 3-
Evidence 2
Task 6 – Undertaking a structured reflection process
following implementation
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IMPORTANT REMINDER
Candidates must achieve a satisfactory result to ALL
assessment tasks to be awarded COMPETENT for the units
relevant to this cluster.
To award the candidate competent in the units relevant to this subject,
the candidate must successfully complete all the requirements listed
above according to the prescribed benchmarks.
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WE WOULD LOVE YOUR FEEDBACK!
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